restore window blank

We have been troubleshooting a computer that was having trouble with the
administrator rights. With the help of a technician, we went to "msconfig"
and made some changes from the startup tab. When hitting apply, an error
message showed up in the System Configuration Window; "An access denied
error was returned while attempting to change a service. You may need to
long on using an administrator account to make the specified changes". We
clicked OK and rebooted the machine. The changes occurred. We were then
taken to Safe Mode where two users were seen, an Administrator and the name
of the computer owner. No matter what we did, the system configuration error
still occurred. We then did a system restore a couple of times. Finally,
when we did an restore point, windows appeared to boot OK but when we went
to the restore window again, it came up blank. Also the McAfee antivirus
center window came up blank so we were unable to make changes there.
Finally, the questions are, "did we hose the OS"?, "could this be a virus"?,
and "will a Windows XP repair correct things"? We also found that when the
mail page was brought up, the message section was blank. Thanks for any
input.


.

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