Re: very low memory
- From: Malke <notreally@xxxxxxxxxxxxxxx>
- Date: Thu, 28 Sep 2006 11:57:50 -0700
Wiley wrote:
My computer has been running slowly, so I used a utility (Comcast
Desktop Doctor) to check its health. It said that only 9% of my 512MB
of memory was available. I purchased a Registry Sweep download and ran
it. The available memory jumped to 23%. The next day, though, it was
back down to 12%. I went into MSCONFIG and turned off some of the
programs that were loading at Start-Up. This morning, my available
memory was down to 8%. Now it's reading 16%. Clearly, its jumping all
over the place. With 512MB of memory installed, shouldn't my available
memory be a lot higher than 8 to 20%? I'm running Trend Micro
PC-cillin with a nightly scan, so I don't believe I'm infected. What
should my next step be?
The very last things I would have done would be to run a Comcast utility
and buy a registry cleaner. No, not even the last things - I would
*never* have done that.
The very first things I would have done would be to scan for malware and
viruses. PC-cillin is not one of my favorite antiviruses, but if the
subscription is current and the version is recent it will do. It will
not, however, catch non-viral malware.
Start troubleshooting by going through these general malware removal
steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware
Include scanning with either Sysclean or Multi_AV, plus Ewido. Do all
prep/finishing work and follow instructions to do all scans in Safe
Mode.
Once you know the machine is really clean, if you are still having
problems do clean-boot troubleshooting:
Clean boot in Windows XP - http://support.microsoft.com/kb/310353
Clean-boot advanced troubleshooting in Windows XP -
http://support.microsoft.com/kb/316434
How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560
If the procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a professional
computer repair shop (not your local version of BigStoreUSA).
Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.
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