Re: Symantec and a Repair Installation

Hey, Mark, that's a great idea, and thanks for
the suggestion.

But I'm still hoping to hear from people who have
successfully used GHOST 10 in "Copy Drive" mode
to clone a hard drive as a backup.//Bill//

callmark1 wrote:
Recently went through similar challenges with Symantec Help. I found that they DO have knowledgable personnel but you do not get those persons on the first attempt. If the "analyst" you first get offers silly or irrelevent advice, ask that your problem be "escalated". They will do this immediatley upon request. Though it might involve some wait time to access the "upper tier" analysts, I have found it is worth it.

Stick to your guns.

Mark

"billurie@xxxxxxxxxx" wrote:

Thanks, Milt. I see we're walking in similar tracks...
and in Symantec's doo-doo. I won't go through the full "Repair Install"
procedure for several reasons. Takes too many hours to do that, plus
the hours for SP2, and one more: I have a tenuous relationship with
Microsoft regarding my Product Key. I've had experience in the past,
that I've had to "reactivate" (horror #1), and, by the way, similarly
with Symantec in my Norton System Works 2006 Premier. By the way, under
instruction from Symantec, I did try the Recovery Console, and FIXMBR,
but nothing solved the problem as described...can't get it to either
"Welcome" or "Loading your personal settings"...../Bill L./

Milt wrote:
Welcome to the club Bill. I just went through a problem with Symantec's wonderful software too. One of their updates to NAV 2006 seems to have damaged a system file. I could no longer get Windows to start. So...I went for my Ghost 10 Image. I couldn't get it to work either! It's a spanned set and would not rebuild in Ghost's Image Browser. I tried Symantec's "Help Idiots". Cruel, cruel, cruel.

Anyhow, yes, you can boot from your WinXP disk. You then have the choice of booting into the "Emergency Repair Console" which is very powerful if you know how to use DOS. Or you can choose install and then do a "Repair Reinstall". I chose to try the Repair Reinstall. It worked properly. It restored Windows and did not loose any of my data. It did mess up a few of my customized settings though. And I did have to reinstall a few drivers which had originally come from my Dell Resource disk. I also had to reinstall SP2 and a bunch of MS patches and updates.


Before you start, do yourself a favor and read a few articles on Repair Reinstall. Do a Google search for "Repair Reinstall Windows XP". But if you can't, just boot from your Windows XP disk, choose "Install" and then repair reinstall. You may have to change your boot sequence to start from the CD.

Good luck,
Milt


"billurie@xxxxxxxxxx" wrote:

I attempted to use Symantec's "Copy Drive" capability,
part of their GHOST 10, which uses the PowerQuest Drive
Image 7 software. Both failed the same way, in that the
copy hangs at the light blue Windows logo screen during
boot up. Obviously their copy process failed to copy the
boot record properly. If others have found GHOST 10 to
copy a complete OS and achieve a bootable copy, I'd be
interested in hearing about how you did it.

Their latest cop-out on this is:

"You can boot from the Windows XP installation disk and
press F10 or R to repair the Windows installation."

If that has a chance of fixing the problem, I'd like more
specific details on that procedure. No Repair Installation
procedure that I've seen refers to F10. Thank you.

--
William B. Lurie






--
William B. Lurie
.

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