Re: invalid product key when upgrading from XP home to XP professi
- From: dianedsk <dianedsk@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 24 Apr 2006 10:51:02 -0700
well, that's not good news!
"Rick "Nutcase" Rogers" wrote:
Hi,.
If no application recovery disks were supplied, then you are probably not
going to be able to reinstall the Norton software (to me that would be a
good thing, but we each have our preferences). Norton is well-known to cause
issues such as this, which is why I would recommend uninstalling it prior to
the upgrade.
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
"dianedsk" <dianedsk@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:743288BA-D20C-46B8-A3E6-A62C722A2EE4@xxxxxxxxxxxxxxxx
I did go through and disable all the norton stuff, and tried again. Norton
came installed on the pc, with no installation disks. If I uninstall it,
can
I reinstall later?
I'm going back and forth with Microsoft, and they're not very helpful,
first
they tell me to go to the knowledge base dealing with pirated software,
then
they told me to contact the maker of the pc. This isn't an issue with the
original software, it's doing the upgrade.
Sheesh! for the $$$ we spent on the upgrade, it shouldn't be this
difficult!
thanks for responding!
"Rick "Nutcase" Rogers" wrote:
Hi,
This may help:
Troubleshooting invalid CD key error message during Windows XP setup
http://support.microsoft.com/?kbid=310637
Personally, I'd lay a bet that the Norton software is the issue. I would
uninstall it completely before running setup.
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
"dianedsk" <dianedsk@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:29A80D67-411E-44A0-AD8A-154EACD49D7D@xxxxxxxxxxxxxxxx
We purchased a new pc with XP home edition installed, then purchased
the
upgrade to XP professional edition. When we try to install the new
version,
we're getting an ivalid product key message.
I'm sure we're typing the product key code in correctly, not mistaking
any
letters or numbers, and the caps lock is off, the pc has norton
internet
security as well, and that has been disabled, as has the windows
personal
firewall.
We bought both the pc and software from compusa, both are new, never
tried
to use it on another machine, etc.
Any ideas?
- References:
- Re: invalid product key when upgrading from XP home to XP professional
- From: Rick \"Nutcase\" Rogers
- Re: invalid product key when upgrading from XP home to XP professi
- From: Rick \"Nutcase\" Rogers
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