Re: Login
- From: NiteOwl <NiteOwl@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sun, 23 Apr 2006 13:03:02 -0700
I have this same problem. However, when I get to safe mode and hit "Enter",
I still get the same WindowsXP Home Edition logon window.
Am I doing something wrong or is there more to this.
Thank you for your assistance.
Lynne
"lvee" wrote:
To get to the safe mode, etc. options, have her select the restart option..
Let the computer shutdown, but as soon as the screen goes black, tell her to
press the F8 key repeatedly. This will not bring her to the Welcome Screen.
If it does, have her do it over, until she reaches the safe mode, etc.
options.
She can then choose safe mode. Once in safe mode she can go to the Control
panel>User Accounts> and then remove the password.
I read the article and it applies to a lost or expired password. Is this
the case? Is she getting an error saying invalid, or incorrect password? Or
a prompt asking if she forgot her password, with a little 'password hint'
option?
"Nepatsfan" <nepatsfan@xxxxxxxxxxxxx> wrote in message
news:4s2dnaV0z9rgNF7cRVn-gg@xxxxxxxxxxxxxx
Getting her into Safe Mode is the way to go. Tell her to start
hitting the F8 key as soon as something comes up on her monitor.
Tell her to keep hitting the F8 key until she sees the Welcome
Screen. If she can start in Safe Mode, she should logon as the
Administrator. Once logged on see if you can get her to Control
Panel >User Accounts. Then she should click on the Icon for her
account and select ChangePassword or Remove Password if she
usually has a blank password. Close out of this and restart the
computer.
Here's the MS article:
http://support.microsoft.com/?kbid=321305
You might want to familiarize yourself with the first two
sections of Method 2. That way, when you walk her through this,
you'll have a better idea of what she should do. Printing out the
entire article might help. I've found it helpful to do the same
thing that the person on the phone is doing so you have a visual
reference to what they're describing to you.
Good luck
Nepatsfan
"Lindsay" <Lindsay@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:F09EAC6F-600E-456A-839E-862722CDE18A@xxxxxxxxxxxxxxxx
My mother called tonight and said that she cannont get past the
Windows XP
(home) logon screen. She tried all combinations of user names
and passwords
to know avail.
My mother who is 80 lives 8 hours from me so was on the phone
via 3 way and
aksed the questions. We talked first with ISP tech support and
he referred
us to Microsoft. The Microsoft tech support referred us to
Knowledge Base
article 321305. My mother cannon logon so she can't read or
follow the
directions in the Knowledge Base article.
I've seen several posts, but nothing seems give a definative
answer. Here's
the situation: 1 year old Gateway desktop running XP home with
Norton Virus
protection. She has DSL lite.
Does she need to reinstall? I tried to talk her through
booting in
safe-mode, but I'm not sure when to tell her to click F8. Any
help or
suggestions would be apprecicated.
Lindsay
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