Re: itunes

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

"Catherine" <Catherine@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message
news:F20069BE-8956-4CBA-AF99-5FE30F7B33B9@xxxxxxxxxxxxx
> manaed to delete all files for ipod and itunes but when i
> installed from the disc received with ipod it gets right to
> the end of the installation and then message:
> gcasServ??? i don't get a chance to read the rest as my
> computer logs off. When it reboots the itunes logo is on my
> desktop but when i click on it nothing happens and a error
> report comes up and i send it to microsoft end of story.
> Please please help me as I bought this ipod for my husband
> for Christmas and want to be able to transfer all his cd's
> to it before Christmas. Thanks in advance to anyone that
> can help me.

First off, do the following in order to see the entire error
message:

Go to Start -> Control Panel and double click on System.
Click on the Advanced tab.
On the Advanced page, click on the Settings button in the
Startup and Recovery section.
Remove the check mark from the box next to "Automtically
restart".
Click OK twice.
Now, if you encounter the same problem, you should be able to
record all the information posted in the error notice.

You can also look in Event Viewer (Start -> Run and enter
eventvwr.msc in the Open box, click OK). Look under Application
and System for any events associated with this problem. You may
find some clue as to what went wrong.

I'm not familiar enough with the program to give you specifics
but I do know that gcasServ is a service associated with the
Microsoft AntiSpyware Beta program. I'd suggest shutting down
this program and all associated services before trying to
install itunes.

Also, have you sought out any assistance from Apple's tech
support? They may be familiar with the problems you're having.

Good luck

Nepatsfan


.

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