Re: Windows Help and Support

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Hi Ramesh, this is becoming a bit hard for me... :) but I tried to install
the pchealth.inf.. and was successful... I put in my Windows XP cd.. when it
asked for files, and it finished installing.. I also made the bat file.. I
have never done that before!!! lol and doubled clicked it.. but after all of
this.. I still don't get a response when I click on help and support on my
start menu.. I'm not getting errors, just not getting it to come up..

I have done everything plausible to make this work.. and for some reason..
it just refuses to!

Maybe I installed it from the wrong folder.. I found the pchealth.inf in C
windows service pack files, i386 .. perhaps I was supposed to install from
some other folder, could this be it? I"m just trying to figure this out...
not doing very well though.. :)

Thanks for the help... Rainy

Ps. I have followed instructions from every link you sent... except for
slipstreaming.. since it seemed to work from the windows XP pro Cd.. I
didn't think it was necessary..



"Ramesh, MS-MVP" <ramesh@xxxxxxxxxxxx> wrote in message
news:uPJUdzqxFHA.2516@xxxxxxxxxxxxxxxxxxxxxxx
> Rainy,
>
>>> I don't believe that my windows XP CD would have SP2 integrated
>
> You can point to Windows\ServicePackFiles\i386 for updated files as I said
> before, or create a slipstreamed XP SP2 CD using the procedure here:
> http://www.winsupersite.com/showcase/windowsxp_sp2_slipstream.asp
>
> BTW, to automate the slipstreaming task, you can use an utility called
> AutoStreamer available from here:
> http://www.majorgeeks.com/download4444.html
>
>>> and still could not use my help and support
>
> In this link (http://windowsxp.mvps.org/rebuildhelp.htm), try copying the
> commands to a Notepad, and save as "HelpFix.bat". Save it to Desktop, and
> then double-click the file.
>
> --
> Ramesh, Microsoft MVP
> Windows XP Shell/User
> http://windowsxp.mvps.org
>
>
> "Rainy" <rainydays38@xxxxxxxxxxxxxx> wrote in message
> news:Kfx%e.426996$xm3.406490@xxxxxxxxxxxx
>> Hi Ramesh, I don't believe that my windows XP CD would have SP2
>> integrated,
>> since I have had windows Xp for longer than SP2 has been out.. maybe you
>> are
>> talking about something else... but the prompt did not ask for the CD it
>> asked for the Windows SP2 cd.. aside from that..
>> I went to this link..
>>
>> Here is a comprehensive rebuild method for Help and Support Center,
>> courtesy
>> of Rebecca Chen[MS]
>> http://windowsxp.mvps.org/rebuildhelp.htm
>>
>> and still could not use my help and support.. although it might have done
>> some good as the next link.. seemed to work!
>>
>>
>> Resolve the Help and Support Service startup failures:
>> http://windowsxp.mvps.org/helpsvcfix.htm
>>
>> I ran this executable and got the prompt "Done" please restart your
>> computer... which I did.. then went back to the link on the start up..
>> and
>> clicked on the help and support icon.. but got the prompt that the
>> service
>> was not started
>>
>> So I was able to go to services and restart the help and support service,
>> which I had not been able to do before, so I thought ok.. this is going
>> to
>> work..:))
>>
>> Went back to the Help and support Icon on my start menu..clicking on it,
>> and
>> got no prompt, but nothing happened either... I think we are half way
>> there.. :) thanks Ramesh.. appreciate it ... Rainy ps. should I now try
>> one
>> of the other links you sent?
>>
>>
>>
>>
>>
>> "Ramesh, MS-MVP" <ramesh@xxxxxxxxxxxx> wrote in message
>> news:eIR9lBpxFHA.596@xxxxxxxxxxxxxxxxxxxxxxx
>>> Rainy,
>>>
>>> You need to insert the Windows XP CD (with SP2 integrated, called as a
>>> Slipstreamed XP CD). Otherwise, point to the following folder where the
>>> updated files would be present.
>>>
>>> C:\Windows\ServicePackFiles\i386
>>>
>>> Slipstreaming Windows XP with Service Pack 2 (SP2):
>>> http://www.winsupersite.com/showcase/windowsxp_sp2_slipstream.asp
>>>
>>> Here is a comprehensive rebuild method for Help and Support Center,
>>> courtesy of Rebecca Chen[MS]
>>> http://windowsxp.mvps.org/rebuildhelp.htm
>>>
>>> Resolve the Help and Support Service startup failures:
>>> http://windowsxp.mvps.org/helpsvcfix.htm
>>>
>>>
>>> --
>>> Ramesh, Microsoft MVP
>>> Windows XP Shell/User
>>> http://windowsxp.mvps.org
>>>
>>>
>>> "Rainy" <rainydays38@xxxxxxxxxxxxxx> wrote in message
>>> news:v4v%e.379603$x96.106196@xxxxxxxxxxxx
>>>> Hi Ramesh, the prompts I got are below...
>>>>
>>>> "Windows cannot open Help and Support because a system service is not
>>>> running. To Fix this problme start the service named Help and support"
>>>>
>>>> So I treid to start the service but got the prompt that "could not
>>>> start
>>>> Help and Support service on local computer. Error 1083 The executable
>>>> program that this service is configured to run in does not implement
>>>> the
>>>> service"
>>>>
>>>>
>>>> I did locate pchealth.inf eventually...and tried to install it, it
>>>> asked
>>>> for the windows xp service pack 2 cd (Not the windows XP CD) and
>>>> fortunately I had ordered it a while back.. but once I inserted the
>>>> cd..
>>>> they asked for dataspec.xml and could not find which folder that would
>>>> be
>>>> in..so I'm stuck again.. :( I wish sometimes when you follow
>>>> instructions, that letter by letter steps are included, for instance,
>>>> it
>>>> would have helped immensely to know where it was located... Perhaps
>>>> someone could send me that file... but probably that would not be all
>>>> it
>>>> would ask for.. :(
>>>>
>>>> but thanks for the response..
>>>>
>>>> much appreciated.. Rainy
>>>>
>>>>
>>>>
>>>
>>
>>
>>
>


.

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