Re: Windows update killed my internet connection

On Sun, 26 Jun 2005 00:33:44 -0500, "Shenan Stanley"
<newshelper@xxxxxxxxx> wrote:

>Dave Smith wrote:
>> I have a home network with four wired computers and one wireless
>> laptop. Linksys wireless router and Motorola modem. Windows XP Pro
>> on all.
>>
>> I had been having intermittent problems connecting to the internet and
>> Email on the two most used computers for a few days and finally lost
>> the connection entirely. I had installed Windows updates on them a
>> few days ago. I got out the laptop and connected with it. Did my
>> business and installed Windows updates, shut it down and put it away.
>> I needed to get on line later so I used my "test" computer. It got on
>> line fine. I ran Windows updates on it during a break and when I
>> tried later, it would no longer connect to the internet. I FINALLY
>> realized that the problem might be the updates. I checked the laptop
>> and sure enough, it would no longer connect. I went to my graphics
>> workstation which has not been updated for a couple weeks. It works
>> fine and connects fine.
>>
>> All my settings are fine and all the non-connecting computers say that
>> they are connected. The wireless laptop says it is connected and has
>> excellent signal strength but it will not connect. I spent an
>> unproductive hour with Cox tech support during which we unplugged and
>> replugged the router and modem, changed settings all to no avail. I
>> can sometimes get connected on one computer by disabling my Local Area
>> Connection and then enabling it but the connection is lost at shutdown
>> and re-establishing it is iffy. All the while the one computer that
>> was not updated connects fine.
>>
>> Any help would be very much appreciated.
>
>Uninstall the updates you installed in Add/Remove Programs in the control
>panel..
>(Make sure "Show Updates" is checked.)
>(See Tip (8) for ways to update and take control in the future...)
>
>Another option is to use System Restore to go back to before the problem
>started happening.
>
>
>Microsoft has these suggestions for Protecting your computer from the
>various things that could happen to you/it:
>

Thank you very much for all the information. I'll go through it in
detail tomorrow when I have time. I just want to add a couple bits of
info I left out.

I did go back to a previous system restore point but it didn't help.
I have ZoneAlarm, but it doesn't seem to matter if it's running or
not. Windows firewall is disabled.

I'll try Add/Remove tomorrow and report back.

Thanks again.

Dave
.

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