Re: Win XP Pro activation
From: Michael Solomon \(MS-MVP\) (user_at_#notme.com)
Date: 01/13/05
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Date: Thu, 13 Jan 2005 11:28:21 -0800
Well, I see by your earlier post, the problem is that the number has already
been activated. No, there is no means of finding who and where. By the
same token, since you are the legitimate owner of the product, I'm surprised
they didn't offer you a new activation number assuming the product you have
has proper certificates of authentication. If you have the "certs," you
might try calling them back because those would at least show you are the
legitimate owner.
Beyond that, there's not much I can offer.
-- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "Louis Aquilina" <LouisAquilina@discussions.microsoft.com> wrote in message news:16E4FEEB-E1CC-4144-BF4E-12EA0485F353@microsoft.com... > Hello Mike. I did this. I phoned the number (in Lebanon in my case) but > the > service rep said that he could not help. Is there any other MS customer > rep I > can turn to? Tks again. Louis > > "Michael Solomon (MS-MVP)" wrote: > >> Try this, run the activation wizard but when you do, instead of using the >> activate over the Internet option, use Activate by Phone, it should >> present >> you with a phone number. Then explain the situation to the operator when >> you call. >> >> -- >> Michael Solomon MS-MVP >> Windows Shell/User >> Backup is a PC User's Best Friend >> DTS-L.Org: http://www.dts-l.org/ >> >> "Louis Aquilina" <LouisAquilina@discussions.microsoft.com> wrote in >> message >> news:3E825315-757F-4655-9020-E71C6DB1AF4D@microsoft.com... >> > Hello Ron, >> > Tks for your reply. The software is genuine Microsoft (bundled and >> > supplied >> > as part of a special agreement between MS and the Government of Malta >> > in >> > 2003 >> > for students and teachers: about 30,000 copies were sold locally). >> > 45092 is actually quoted as a message number rather than an error. A >> > comment >> > is also printed on the activation screen stating that the activation >> > code >> > (serial number 5 fields of 5 digits each) has already been used for too >> > many >> > times! The problem is that there is no local Microsoft support office >> > where >> > we can take this issue up and so we have to rely on support via >> > Internet. >> > Tks & Rgds, >> > Louis >> > >> > "Ron Martell" wrote: >> > >> >> "Louis Aquilina" <Louis Aquilina@discussions.microsoft.com> wrote: >> >> >> >> >Hello! My brother in law bought a Microsoft bundled Win XP Pro + >> >> >Office >> >> >Pro + >> >> >Visual Studio.net original software in October 2003. He never >> >> >installed >> >> >it. >> >> >He bought a new pc last week and asked the pc vendor to install and >> >> >activate >> >> >the Win XP pro for him. However, this was unsuccesful and message # >> >> >45092 >> >> >keeps re-appearing. He has 28 days left for activation. We were >> >> >referred >> >> >to >> >> >phone Microsoft in Lebanon but the lines are continuously busy (apart >> >> >from >> >> >the time difference!). >> >> >Our questions are: >> >> >1. Can we (from Malta) contact someone from Microsoft located closer >> >> >(Italy, >> >> >UK) to solve this problem, maybe even through Internet rather than >> >> >the >> >> >phone? >> >> >2. Can we check whether the serial number we have affixed on the >> >> >original >> >> >software was actually used by someone else, when it was activated and >> >> >in >> >> >which location? >> >> >3. What are our rights in such circumstances? >> >> >Pls help and advise. Thanks in advance. >> >> >Louis Aquilina >> >> >> >> What is the actual error message that he gets? I can find no >> >> references to an error message containing the value 45092 in the >> >> Microsoft Knowledge or on a Google search. >> >> >> >> What was the source where he purchased the software originally? Are >> >> you satisfied that it is a legitimate software supplier or is there a >> >> possibility that he was sold a counterfeit copy? >> >> >> >> See >> >> http://www.microsoft.com/resources/howtotell/ww/windows/default.mspx >> >> for validation checking. >> >> >> >> Good luck >> >> >> >> >> >> Ron Martell Duncan B.C. Canada >> >> -- >> >> Microsoft MVP >> >> On-Line Help Computer Service >> >> http://onlinehelp.bc.ca >> >> >> >> "The reason computer chips are so small is computers don't eat much." >> >> >> >> >>
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