Re: "My Computer" system folder freezes

From: C. M. G. (cmg_at_ohiorepromed.moc)
Date: 11/07/04 

Date: Sun, 7 Nov 2004 18:33:50 -0500

Michael,

sfc did not fix the problem. I therefore tried the repair installation. The
system boots off the CD, ask me for the administrator password that I enter,
and then just stops (I removed and then added the password after booting
from the HD, and it still happens like that. If I enter the wrong password,
the system prompts me for the password again).

Any other ideas?

Thanks,

Clem.

"Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
news:%230HE8yqwEHA.2444@TK2MSFTNGP10.phx.gbl...
> Two other things I can offer as follows:
>
> The following assumes you have an actual XP CD as opposed to a restore CD
> or
> restore partition supplied by your PC manufacturer.
>
> Go to Start, type sfc /scannow in the run box and press enter. Note,
> there
> is a space between sfc and the forward slash. You will be asked for your
> XP
> CD. Be aware, upon inserting the CD the XP setup screen may appear, this
> is
> not a part of sfc /scannow, rather it is being invoked by autorun. Simply
> minimize the screen and allow sfc to continue.
>
> If the above fails to resolve the issue, try a repair install as follows:
>
> Be sure you are well backed up in case there is a problem from which you
> are
> unable to recover. NOTE, while a repair install should leave your data
> files intact, if something goes wrong during the repair install, you may
> be
> forced to start over and do a clean install of XP. If you don't have your
> data backed up, you would lose your data should that eventuality occur.
>
> Assuming your system is set to boot from the CD-ROM drive, boot with the
> XP
> CD in the drive. If it isn't or you are not sure, you need to enter the
> system's BIOS. When you boot the system, the first screen usually has
> instructions that if you wish to enter setup press a specific key, when
> you
> see that, do so. Then you will have to navigate to the boot sequence, if
> the CD-ROM drive is not first line, set it first in the boot sequence.
> Save
> your settings and exit with the XP CD in the drive. The system will
> reboot.
>
> Boot from the CD. If your system is set to be able to boot from the CD,
> it
> should detect the disk and give a brief message, during the boot up, if
> you
> wish to boot from the CD press any key.
>
> Once you have pressed a key, setup should begin. You will see a reference
> asking if you need to load special drivers and another notice that if you
> wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
> setup run past all of that. It will continue to load files and drivers.
>
> Then it will bring you to a screen. Eventually, you will come to a screen
> with the option to (1) setup Windows or (2) Repair Windows Installation
> using the Recovery console.
>
> The first option, to setup Windows is the one you want and requires you to
> press enter. When asked, press F8 to accept the end user agreement.
> Setup
> will then search for previous versions of Windows. Upon finding your
> version, it will ask if you wish to Repair your current installation or
> install fresh. Press R, that will run a repair installation. From there
> on, follow the screens.
>
>
> --
> Michael Solomon MS-MVP
> Windows Shell/User
> Backup is a PC User's Best Friend
> DTS-L.Org: http://www.dts-l.org/
>
> "C. M. G." <cmg@ohiorepromed.moc> wrote in message
> news:%23lAsGMjwEHA.2676@TK2MSFTNGP12.phx.gbl...
>>
>>
>> Michael,
>>
>> I did get the upgrade advisor (version 6.0.2448.0) from the web site you
>> suggested. I get the same error message:
>>
>> ==============================================
>> Setup cannot continue because the version of Windows on your computer is
>> newer than the version on the CD.
>>
>> Warning: If you decide to delete the newer version of Windows that is
>> currently installed on your computer, the files and settings cannot be
>> recovered.
>> ==============================================
>>
>> Any idea why I keep getting this error message?
>>
>> Thanks,
>>
>> Clem.
>>
>>
>> "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
>> news:ungt4$cwEHA.392@TK2MSFTNGP12.phx.gbl...
>>>> Obviously, something is corrupted in the old account but the
>>>> information
>>> you posted from event log is symptomatic as opposed to causal.
>>>
>>> You might try downloading the compatibility checker from the following
>>> site, it is known as the Upgrade Advisor:
>>> http://www.microsoft.com/windowsxp/pro/upgrading/advisor.mspx
>>>
>>>
>>> --
>>> Michael Solomon MS-MVP
>>> Windows Shell/User
>>> Backup is a PC User's Best Friend
>>> DTS-L.Org: http://www.dts-l.org/
>>>
>>> "C. M. G." <cmg@ohiorepromed.moc> wrote in message
>>> news:ePJ3uiTwEHA.2172@TK2MSFTNGP14.phx.gbl...
>>>>
>>>> Michael,
>>>>
>>>> since my prior response, I have made some other discoveries:
>>>>
>>>> 1, drivers are up to date.
>>>>
>>>> 2, I have created a new account, and that account does not have the
>>>> problem with the "my computer" system folder crashing.
>>>>
>>>> Does this help in figuring out the problem? (I would prefer to continue
>>>> using the old account because of the many settings associated with
>>>> it...)
>>>>
>>>> Thanks,
>>>>
>>>> Clem.
>>>>
>>>>> "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
>>>>> news:%23ONGBUEwEHA.1452@TK2MSFTNGP11.phx.gbl...
>>>>>> Yes, I would run the System Compatibility Check.
>>>>>>
>>>>>> Also, check your device manufacturers websites for the latest
>>>>>> drivers.
>>>>>>
>>>>>> Also, you might try temporarily disabling or otherwise uninstalling
>>>>>> your antivirus as sometimes antivirus software can cause this type of
>>>>>> issue. Do this as a last resort if none of the above help. If it
>>>>>> proves to be the issue, you'll enact to contact Trend Micro for help
>>>>>> with this issue.
>>>>>>
>>>>>> --
>>>>>> Michael Solomon MS-MVP
>>>>>> Windows Shell/User
>>>>>> Backup is a PC User's Best Friend
>>>>>> DTS-L.Org: http://www.dts-l.org/
>>>>>>
>>>>>> "C. M. G." <cmg@ohiorepromed.moc> wrote in message
>>>>>> news:%23VUuNA8uEHA.3828@TK2MSFTNGP12.phx.gbl...
>>>>>>>
>>>>>>> Michael,
>>>>>>>
>>>>>>> Thank you for your response.
>>>>>>>
>>>>>>> I use Trend Micro Internet Security, my pattern version is
>>>>>>> constantly
>>>>>>> (sometimes several times daily) updated, and a system scan finds no
>>>>>>> viruses.
>>>>>>>
>>>>>>> Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few
>>>>>>> tracking
>>>>>>> cookies (deleted).
>>>>>>>
>>>>>>> I unchecked "Automatically Restart" as you suggested, but when I go
>>>>>>> to
>>>>>>> "My
>>>>>>> Computer" and click "Change a Setting," the system freezes until I
>>>>>>> close
>>>>>>> the window, and no blue screen is displayed.
>>>>>>>
>>>>>>> The event viewer shows the following info:
>>>>>>> ============================================
>>>>>>> Event Type: Information
>>>>>>> Event Source: Winlogon
>>>>>>> Event Category: None
>>>>>>> Event ID: 1002
>>>>>>> Date: 10/26/2004
>>>>>>> Time: 8:20:53 PM
>>>>>>> User: N/A
>>>>>>> Computer: DELL04
>>>>>>> Description:
>>>>>>> The shell stopped unexpectedly and Explorer.exe was restarted.
>>>>>>>
>>>>>>> For more information, see Help and Support Center at
>>>>>>> http://go.microsoft.com/fwlink/events.asp.
>>>>>>> ============================================================
>>>>>>>
>>>>>>>
>>>>>>> I followed that link and get this information:
>>>>>>>
>>>>>>> +++++++++++++++++++++++++++++++++++++++++++++++++++
>>>>>>> Details
>>>>>>> Product: Windows Operating System
>>>>>>> ID: 1002
>>>>>>> Source: Winlogon
>>>>>>> Version: 5.0
>>>>>>> Component: Application Event Log
>>>>>>> Symbolic Name: EVENT_SHELL_RESTARTED
>>>>>>> Message: The shell stopped unexpectedly and %1 was
>>>>>>> restarted.
>>>>>>>
>>>>>>> Explanation
>>>>>>> The shell was stopped and then restarted. By default, the
>>>>>>> shell
>>>>>>> is explorer.exe; however, you might have a customized shell.
>>>>>>>
>>>>>>>
>>>>>>> User Action
>>>>>>> No user action is required.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Version: 5.2
>>>>>>> Symbolic Name: EVENT_SHELL_RESTARTED
>>>>>>> Message: The shell stopped unexpectedly and %1 was
>>>>>>> restarted.
>>>>>>>
>>>>>>> Explanation
>>>>>>> The shell was stopped and then restarted. By default, the
>>>>>>> shell
>>>>>>> is explorer.exe; however, you might have a customized shell.
>>>>>>>
>>>>>>>
>>>>>>> User Action
>>>>>>> No user action is required.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --------------------------------------------------------------------------
>>>>>>>
>>>>>>> Related Knowledge Base articles
>>>>>>> You can find additional information on this topic in
>>>>>>> the
>>>>>>> following Microsoft Knowledge Base articles:
>>>>>>> . A security policy does not process restricted
>>>>>>> groups
>>>>>>> correctly
>>>>>>> If you configure a restricted group by using Group
>>>>>>> Policy,
>>>>>>> the membership list is incomplete when the group is processed by the
>>>>>>> client.
>>>>>>> This problem is indicated by events from the SceCle and Userenv
>>>>>>> sources in
>>>>>>> the application event log. For...
>>>>>>>
>>>>>>> +++++++++++++++++++++++++++++++++++++++++++++++++++++++
>>>>>>>
>>>>>>> I follow the link to
>>>>>>>
>>>>>>> Article ID : 320099
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> but I do not, quite honestly, understand what that article is about.
>>>>>>>
>>>>>>> I imagine that this might be related to installing SP2?
>>>>>>>
>>>>>>> Any advice where to go from here? Should I use my XP CD and generate
>>>>>>> the
>>>>>>> "Check System Compatibility" report?
>>>>>>>
>>>>>>> All help is appreciated!
>>>>>>>
>>>>>>> Clem.
>>>>>>>
>>>>>>>
>>>>>>> "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
>>>>>>> news:elAS7LtuEHA.3840@tk2msftngp13.phx.gbl...
>>>>>>>> First, be sure your antivirus software has the latest definitions
>>>>>>>> and
>>>>>>>> run
>>>>>>>> a
>>>>>>>> virus scan.
>>>>>>>>
>>>>>>>> Second, download, install and run Ad Aware:
>>>>>>>> www.lavasoftusa.com
>>>>>>>> Note: you should always be well backed up before running an
>>>>>>>> application of
>>>>>>>> this type.
>>>>>>>>
>>>>>>>> If your system is clear of viruses, open Control Panel, open
>>>>>>>> System,
>>>>>>>> go to
>>>>>>>> the Advanced tab, click Settings under Startup and Recovery, remove
>>>>>>>> the
>>>>>>>> check from "Automatically Restart" under System Failure. This will
>>>>>>>> cause
>>>>>>>> the system to blue screen instead of restarting on errors and the
>>>>>>>> information on the blue screen may give a clue as to the source of
>>>>>>>> the
>>>>>>>> issue.
>>>>>>>>
>>>>>>>> Open Control Panel, open Administrative Tools, open Event Viewer,
>>>>>>>> look for
>>>>>>>> errors corresponding to the crash, double click the error, the
>>>>>>>> information
>>>>>>>> contained within may give a clue as to the
>>>>>>>> source of the problem. If you don't understand the information
>>>>>>>> inside,
>>>>>>>> the
>>>>>>>> third button down in that dialog box will copy the information,
>>>>>>>> you can then paste it into a message and post it here and maybe we
>>>>>>>> can
>>>>>>>> figure out what is going on.
>>>>>>>>
>>>>>>>> Assuming you have an XP CD and not a recovery CD, place the XP CD
>>>>>>>> in
>>>>>>>> the
>>>>>>>> drive, when the setup screen appears, select "Check System
>>>>>>>> Compatibility,"
>>>>>>>> the report it generates may point to problem hardware or software
>>>>>>>> on
>>>>>>>> your
>>>>>>>> system. If you do not have an XP CD, you can download this
>>>>>>>> application
>>>>>>>> known as the Upgrade Advisor from the following site:
>>>>>>>> http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
>>>>>>>> Note: If you have access to a broadband connection it might be best
>>>>>>>> to
>>>>>>>> download using that as this is a rather large download.
>>>>>>>>
>>>>>>>> Check for the latest drivers for your hardware, especially your
>>>>>>>> graphics
>>>>>>>> card and soundcard and all peripherals connected to your system.
>>>>>>>> Do
>>>>>>>> not
>>>>>>>> use
>>>>>>>> Windows Update for this, go to the device manufacturer's web sites
>>>>>>>> and if
>>>>>>>> you install updated drivers, ignore the message about drivers being
>>>>>>>> unsigned
>>>>>>>> by Microsoft. *Before installing any drivers, be sure you are well
>>>>>>>> backed
>>>>>>>> up and it's probably a good idea to manually create a restore point
>>>>>>>> in
>>>>>>>> System Restore in case you have problems as a result of the driver
>>>>>>>> update
>>>>>>>> and note, System Restore is not a substitute for a backup.
>>>>>>>> Start\All
>>>>>>>> Programs\Accessories\System Tools\System Restore
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Michael Solomon MS-MVP
>>>>>>>> Windows Shell/User
>>>>>>>> Backup is a PC User's Best Friend
>>>>>>>> DTS-L.Org: http://www.dts-l.org/
>>>>>>>>
>>>>>>>> "C. M. G." <cmg@ohiorepromed.moc> wrote in message
>>>>>>>> news:OekhBLkuEHA.1520@TK2MSFTNGP11.phx.gbl...
>>>>>>>>> When I double-click "My Computer" on the desktop, the folder
>>>>>>>>> opens,
>>>>>>>>> but
>>>>>>>>> almost all commands (change a setting, my network places, my
>>>>>>>>> documents,
>>>>>>>>> control panel) cause the "My Computer" window to freeze, and I
>>>>>>>>> have
>>>>>>>>> to
>>>>>>>>> terminate it. I have no problem accessing the various system
>>>>>>>>> folders
>>>>>>>>> etc
>>>>>>>>> from the "start" button.
>>>>>>>>>
>>>>>>>>> Any idea what is going on?
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>>
>>>>>>>>> Clem.
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>>
>
>

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