Re: "My Computer" system folder freezes

From: Michael Solomon \(MS-MVP\) (user_at_#notme.com)
Date: 11/03/04 

Date: Wed, 3 Nov 2004 10:07:45 -0800

Obviously, something is corrupted in the old account but the information you
posted from event log is symptomatic as opposed to causal.

You might try downloading the compatibility checker from the following site,
it is known as the Upgrade Advisor:
http://www.microsoft.com/windowsxp/pro/upgrading/advisor.mspx 

-- 
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/
"C. M. G." <cmg@ohiorepromed.moc> wrote in message 
news:ePJ3uiTwEHA.2172@TK2MSFTNGP14.phx.gbl...
>
> Michael,
>
> since my prior response, I have made some other discoveries:
>
> 1, drivers are up to date.
>
> 2, I have created a new account, and that account does not have the 
> problem with the "my computer" system folder crashing.
>
> Does this help in figuring out the problem? (I would prefer to continue 
> using the old account because of the many settings associated with it...)
>
> Thanks,
>
> Clem.
>
> "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message 
> news:%23ONGBUEwEHA.1452@TK2MSFTNGP11.phx.gbl...
>> Yes, I would run the System Compatibility Check.
>>
>> Also, check your device manufacturers websites for the latest drivers.
>>
>> Also, you might try temporarily disabling or otherwise uninstalling your 
>> antivirus as sometimes antivirus software can cause this type of issue. 
>> Do this as a last resort if none of the above help.  If it proves to be 
>> the issue, you'll enact to contact Trend Micro for help with this issue.
>>
>> -- 
>> Michael Solomon MS-MVP
>> Windows Shell/User
>> Backup is a PC User's Best Friend
>> DTS-L.Org: http://www.dts-l.org/
>>
>> "C. M. G." <cmg@ohiorepromed.moc> wrote in message 
>> news:%23VUuNA8uEHA.3828@TK2MSFTNGP12.phx.gbl...
>>>
>>> Michael,
>>>
>>> Thank you for your response.
>>>
>>> I use Trend Micro Internet Security, my pattern version is constantly
>>> (sometimes several times daily) updated, and a system scan finds no 
>>> viruses.
>>>
>>> Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few tracking
>>> cookies (deleted).
>>>
>>> I unchecked "Automatically Restart" as you suggested, but when I go to 
>>> "My
>>> Computer" and click "Change a Setting,"  the system freezes until I 
>>> close
>>> the window, and no blue screen is displayed.
>>>
>>> The event viewer shows the following info:
>>> ============================================
>>> Event Type: Information
>>> Event Source: Winlogon
>>> Event Category: None
>>> Event ID: 1002
>>> Date:  10/26/2004
>>> Time:  8:20:53 PM
>>> User:  N/A
>>> Computer: DELL04
>>> Description:
>>> The shell stopped unexpectedly and Explorer.exe was restarted.
>>>
>>> For more information, see Help and Support Center at
>>> http://go.microsoft.com/fwlink/events.asp.
>>> ============================================================
>>>
>>>
>>> I followed that link and get this information:
>>>
>>> +++++++++++++++++++++++++++++++++++++++++++++++++++
>>>            Details
>>>            Product: Windows Operating System
>>>            ID: 1002
>>>            Source: Winlogon
>>>            Version: 5.0
>>>            Component: Application Event Log
>>>            Symbolic Name: EVENT_SHELL_RESTARTED
>>>            Message: The shell stopped unexpectedly and %1 was restarted.
>>>
>>>            Explanation
>>>            The shell was stopped and then restarted. By default, the 
>>> shell
>>> is explorer.exe; however, you might have a customized shell.
>>>
>>>
>>>            User Action
>>>            No user action is required.
>>>
>>>
>>>
>>>            Version: 5.2
>>>            Symbolic Name: EVENT_SHELL_RESTARTED
>>>            Message: The shell stopped unexpectedly and %1 was restarted.
>>>
>>>            Explanation
>>>            The shell was stopped and then restarted. By default, the 
>>> shell
>>> is explorer.exe; however, you might have a customized shell.
>>>
>>>
>>>            User Action
>>>            No user action is required.
>>>
>>>
>>>
>>> --------------------------------------------------------------------------
>>>
>>>             Related Knowledge Base articles
>>>                 You can find additional information on this topic in the
>>> following Microsoft Knowledge Base articles:
>>>                 . A security policy does not process restricted groups
>>> correctly
>>>                 If you configure a restricted group by using Group 
>>> Policy,
>>> the membership list is incomplete when the group is processed by the 
>>> client.
>>> This problem is indicated by events from the SceCle and Userenv sources 
>>> in
>>> the application event log. For...
>>>
>>>            +++++++++++++++++++++++++++++++++++++++++++++++++++++++
>>>
>>>            I follow the link to
>>>
>>>                  Article ID : 320099
>>>
>>>
>>>
>>>
>>>
>>> but I do not, quite honestly, understand what that article is about.
>>>
>>> I imagine that this might be related to installing SP2?
>>>
>>> Any advice where to go from here? Should I use my XP CD and generate the
>>> "Check System Compatibility" report?
>>>
>>> All help is appreciated!
>>>
>>> Clem.
>>>
>>>
>>> "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
>>> news:elAS7LtuEHA.3840@tk2msftngp13.phx.gbl...
>>>> First, be sure your antivirus software has the latest definitions and 
>>>> run
>>>> a
>>>> virus scan.
>>>>
>>>> Second, download, install and run Ad Aware:
>>>> www.lavasoftusa.com
>>>> Note: you should always be well backed up before running an application 
>>>> of
>>>> this type.
>>>>
>>>> If your system is clear of viruses, open Control Panel, open System, go 
>>>> to
>>>> the Advanced tab, click Settings under Startup and Recovery, remove the
>>>> check from "Automatically Restart" under System Failure.  This will 
>>>> cause
>>>> the system to blue screen instead of restarting on errors and the
>>>> information on the blue screen may give a clue as to the source of the
>>>> issue.
>>>>
>>>> Open Control Panel, open Administrative Tools, open Event Viewer, look 
>>>> for
>>>> errors corresponding to the crash, double click the error, the 
>>>> information
>>>> contained within may give a clue as to the
>>>> source of the problem.  If you don't understand the information inside,
>>>> the
>>>> third button down in that dialog box will copy the information,
>>>> you can then paste it into a message and post it here and maybe we can
>>>> figure out what is going on.
>>>>
>>>> Assuming you have an XP CD and not a recovery CD, place the XP CD in 
>>>> the
>>>> drive, when the setup screen appears, select "Check System 
>>>> Compatibility,"
>>>> the report it generates may point to problem hardware or software on 
>>>> your
>>>> system.  If you do not have an XP CD, you can download this application
>>>> known as the Upgrade Advisor from the following site:
>>>> http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
>>>> Note: If you have access to a broadband connection it might be best to
>>>> download using that as this is a rather large download.
>>>>
>>>> Check for the latest drivers for your hardware, especially your 
>>>> graphics
>>>> card and soundcard and all peripherals connected to your system.  Do 
>>>> not
>>>> use
>>>> Windows Update for this, go to the device manufacturer's web sites and 
>>>> if
>>>> you install updated drivers, ignore the message about drivers being
>>>> unsigned
>>>> by Microsoft.  *Before installing any drivers, be sure you are well 
>>>> backed
>>>> up and it's probably a good idea to manually create a restore point in
>>>> System Restore in case you have problems as a result of the driver 
>>>> update
>>>> and note, System Restore is not a substitute for a backup.  Start\All
>>>> Programs\Accessories\System Tools\System Restore
>>>>
>>>>
>>>> -- 
>>>> Michael Solomon MS-MVP
>>>> Windows Shell/User
>>>> Backup is a PC User's Best Friend
>>>> DTS-L.Org: http://www.dts-l.org/
>>>>
>>>> "C. M. G." <cmg@ohiorepromed.moc> wrote in message
>>>> news:OekhBLkuEHA.1520@TK2MSFTNGP11.phx.gbl...
>>>>> When I double-click "My Computer" on the desktop, the folder opens, 
>>>>> but
>>>>> almost all commands (change a setting, my network places, my 
>>>>> documents,
>>>>> control panel) cause the "My Computer" window to freeze, and I have to
>>>>> terminate it. I have no problem accessing the various system folders 
>>>>> etc
>>>>> from the "start" button.
>>>>>
>>>>> Any idea what is going on?
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Clem.
>>>>>
>>>>
>>>>
>>>
>>>
>>>
>>>
>>
>>
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