Re: Remote Assistance and Zone Alarm

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Michael Solomon \(MS-MVP\) (user_at_#notme.com)
Date: 11/03/04 

Date: Wed, 3 Nov 2004 10:03:56 -0800

You're welcome, Mark. 

-- 
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/
"Batts" <th30qhzs02@sneakemail.com> wrote in message 
news:%82id.251$7K2.7@newsfe2-gui.ntli.net...
> Many thanks Michael - looked at the log and when you highlight the blocked 
> entry, there is an 'add' button and you just add to the trusted zone and 
> it all worked fine after that.
>
> Thanks again.
>
> Mark
>
>
> "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message 
> news:O1NcnQGwEHA.1976@TK2MSFTNGP09.phx.gbl...
>> Even though you are trusted, ZA may be blocking a port or something else 
>> that requires access.  You should check the ZA logs, see what is blocked 
>> or check any messages from ZA when you attempt access.
>>
>> -- 
>> Michael Solomon MS-MVP
>> Windows Shell/User
>> Backup is a PC User's Best Friend
>> DTS-L.Org: http://www.dts-l.org/
>>
>> "Batts" <th30qhzs02@sneakemail.com> wrote in message 
>> news:dtxhd.709$bI.435@newsfe1-win.ntli.net...
>>>I have been using remote assistance to help a friend who has the free 
>>>ZoneAlarm firewall on their PC (Win XP home).  This has been working fine 
>>>for ages because my IP address is logged in ZA as trusted.
>>>
>>> Tried to help someone else today and found I couldn't connect unless ZA 
>>> was disabled on the target computer.  Checked my correct IP address was 
>>> on her trusted list and it was...
>>>
>>> So I thought I'd connect to the computer I've connected to loads of 
>>> times and check what ZA settings are required.  But I now have the same 
>>> problem there as well.  On the computer which I normally connect to, 
>>> there will have been no ZA setting changes - the only things to have 
>>> happened on that computer are windows updates (but not SP2 yet).
>>>
>>> Anyone any ideas on this??
>>>
>>
>>
>
>
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