Re: Cannot Open Windows from Welcome Screen

From: Bill (billb-1111nospam_at_cox.net)
Date: 09/23/04 

Date: Thu, 23 Sep 2004 00:12:11 -0400

Thanks Colin,

I have both Norton CDs...though maybe not new enough, hard to say. The
computer actually has Norton AV on it, but the subscription had run out.
Darn the luck.

Actually, the on-line screen is what I ran today to find the virus'.

No luck on the backups. Sharon probably has the best suggestion since this
will be a new user and can start "fresh". I'm just not sure how to do the
restore since I can't log in.

Bill

"Colin Barnhorst" <colinbarharst@msn.com> wrote in message
news:u4%2393sPoEHA.3712@TK2MSFTNGP15.phx.gbl...
> Do you have a Norton Anti-Virus or Norton Systemworks CD? If so, you can
> boot the system with it and select "run utilities from the cd". That
> feature is designed for your situation. It will be a start and will only
> detect and deal with viruses identified at the time the cd was
> manufactured, but you may get lucky and be able to eliminate the malware
> preventing a boot. If you can get the system to boot after this repair
> then you can go online to Symantec or another Anti-virus manufacturer's
> website and use their online virus scanner to deal with remaining
> problems.
>
> Do you have a Ghost image or backup file on an external hard drive you can
> use to restore the system in these cases?
>
> "Bill" <billb-1111nospam@cox.net> wrote in message
> news:tlm4d.45019$Ka6.20074@okepread03...
>>I have a problem with an HP laptop on our church network. I am unable to
>>get beyond the Windows XP Welcome screen.
>>
>> As far as I know it was working reasonably well, but today, I discovered
>> several virus' on it. The primary "infection" was from Beagle and I have
>> cleaned that off. It also had a few files infected with Mitclieder.m (or
>> something close to that name), KillAV, and Baglet.
>>
>> I had not yet installed SP2...that was my next move.
>>
>> I removed Beagle (with a removal tool from Norton). I installed and ran
>> Lavasoft Ad-Aware as I noted it had a lot of pop-ups, etc. Ad-Aware
>> found 314 spyware/malware/data miner/etc objects and I told it to remove
>> them. All were quarantined and removed except a couple locations of
>> ...msbbhook.dll and one ...dummy.htm. It asked if I wanted to delete
>> them upon rebooting and I said yes.
>>
>> I rebooted and am now unable to get beyond the Welcome Screen.
>>
>> When I click on the User Icon, windows responds "Loading your personal
>> settings", then "Logging off", and finally "Saving your settings".
>>
>> I have tried starting the computer in safe mode and the only difference
>> is I get two log-in icons...one for the Administrator and one for the
>> User. With either icon it is the same story as above, "Loading...",
>> "Logging off", and "Saving..."; but no movement beyond the welcome
>> screen.
>>
>> The only thing that I know I did not do, but should have, was I did not
>> turn off system restore prior to running the Beagle fix program and the
>> Ad-Aware.
>>
>> I have removed the laptop from the network, but I am at a loss as to how
>> to proceed from this point.
>>
>> Thanks in advance for any assistance.
>>
>> Bill
>>
>
>

Relevant Pages

  • Re: Need help ASAP!!!!
    ... Internet without an up to date antivirus program in place. ... Running Norton Witch Doctor is among the worst things you can do to ... I then tried a restore ... that offers any substantive advantages except perhaps for full disk ...
    (microsoft.public.windowsxp.accessibility)
  • Re: System Restore restoring only in Safe Mode
    ... You have installed a 2006 version of a Norton program, ... restore your computer to a previous point. ... the Symantec Resource Protection feature, run Windows System Restore ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: SP2 problems
    ... 1- About Norton AV please check those informations from Symantec: ... You must stop system restore to delete all restore points, ... If you run sfc the command may ask you to insert the sp2 CD in order to ... Check to be sure that the CD drive is the primary boot device ...
    (microsoft.public.windowsxp.perform_maintain)
  • Re: I do not have a system volume control folder. Why?
    ... I never bothered any further to find volume control folder. ... I knew Norton could stop a user restoring from a restore point. ... STEP 1 Temporarily turn off product protection ...
    (microsoft.public.windowsxp.general)
  • Re: unable to system restore
    ... Enquire, plan and execute ... I just disabled Norton and was able to restore to thursday, ... to use System Restore to go back to an earlier point in time. ...
    (microsoft.public.windowsxp.help_and_support)
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