Re: Cannot Open Windows from Welcome Screen
From: Colin Barnhorst (colinbarharst_at_msn.com)
Date: 09/22/04
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Date: Wed, 22 Sep 2004 17:23:45 -0600
Do you have a Norton Anti-Virus or Norton Systemworks CD? If so, you can
boot the system with it and select "run utilities from the cd". That
feature is designed for your situation. It will be a start and will only
detect and deal with viruses identified at the time the cd was manufactured,
but you may get lucky and be able to eliminate the malware preventing a
boot. If you can get the system to boot after this repair then you can go
online to Symantec or another Anti-virus manufacturer's website and use
their online virus scanner to deal with remaining problems.
Do you have a Ghost image or backup file on an external hard drive you can
use to restore the system in these cases?
"Bill" <billb-1111nospam@cox.net> wrote in message
news:tlm4d.45019$Ka6.20074@okepread03...
>I have a problem with an HP laptop on our church network. I am unable to
>get beyond the Windows XP Welcome screen.
>
> As far as I know it was working reasonably well, but today, I discovered
> several virus' on it. The primary "infection" was from Beagle and I have
> cleaned that off. It also had a few files infected with Mitclieder.m (or
> something close to that name), KillAV, and Baglet.
>
> I had not yet installed SP2...that was my next move.
>
> I removed Beagle (with a removal tool from Norton). I installed and ran
> Lavasoft Ad-Aware as I noted it had a lot of pop-ups, etc. Ad-Aware found
> 314 spyware/malware/data miner/etc objects and I told it to remove them.
> All were quarantined and removed except a couple locations of
> ...msbbhook.dll and one ...dummy.htm. It asked if I wanted to delete them
> upon rebooting and I said yes.
>
> I rebooted and am now unable to get beyond the Welcome Screen.
>
> When I click on the User Icon, windows responds "Loading your personal
> settings", then "Logging off", and finally "Saving your settings".
>
> I have tried starting the computer in safe mode and the only difference is
> I get two log-in icons...one for the Administrator and one for the User.
> With either icon it is the same story as above, "Loading...", "Logging
> off", and "Saving..."; but no movement beyond the welcome screen.
>
> The only thing that I know I did not do, but should have, was I did not
> turn off system restore prior to running the Beagle fix program and the
> Ad-Aware.
>
> I have removed the laptop from the network, but I am at a loss as to how
> to proceed from this point.
>
> Thanks in advance for any assistance.
>
> Bill
>
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