Re: I need HELP!!! Here's some help Debbie!

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From: johnf (john_f_at_bigREMOVEpond.net.au)
Date: 08/26/04 

Date: Thu, 26 Aug 2004 23:24:57 +1000

Chad, read her post again carefully.
"now the screen is completely blank. Nothing comes up".
IOW, it NOW doesn't do anything, Debbie can't even get into Safemode!
Definitely sounds like a hands on job, not something that can be advised on
via a NG. 

--
johnf
> Debbie--
>
> "We have tried rebooting insafe mode and everything"  Do you have an XP
> CD-ROM?  I want you to boot from the CD-ROM if you cannot F8 to a screen
> with options.  If you can boot to the screen with options (and it
> doesn't sound like it), try Safe Mode and then System Restore or as a
> last ditch try Last Known Good Configuration--two disadvantages--it
> goes to the last time you booted which could have been many settings
> ago, and it seldom works.
> I'm not sure what else you have tried.   I don't know if the "and
> everything" is a figure of speech  or stands for other things you tried
> you haven't told me.   If you can't F8 to the Windows Advanced Options
> screen that includes trying to boot into Safe Mode, then depending on
> who is the maker of your bios find out what key you tap to get into the
> bios setup. Find out from your friend's computer manual or maker
> website who makes  the bios or what key to enter.   You can usually get
> a screen with the maker of your computer, the Firmware or POST screen
> that will tell you on the top or the bottom what key to press.  If you
> don't have that screen or a manual, and don't know, you can use this to
> find out who makes the bios--hit the red download hyperlink:
>
> http://www.belarc.com/free_download.html
>
> After you download this, clicking the icon will give you a listing of
> your hardware and software and you'll know the bios maker.  Then you
> can use one of these to find out what key to tap when you turn on your
> computer.  See if pressing the button will give you the firmware screen
> or start any screen at all and tap the key these advise to use:
>
> http://www.usbman.com/Guides/bios_update_sites.htm
>
> http://www.kellys-korner-xp.com/xp_b.htm
>
> Change the order so that you can boot from your friend's XP CD.  Then
> follow the directions here to do an inplace upgrade.  This will not
> format or lose information, but should get you back into setting up XP
> with your data and settings intact.  Then you can try to download and
> install SP2 after your friend is thorougly backed up.
>
> How to Perform a Windows XP Repair Install
> http://www.michaelstevenstech.com/XPrepairinstall.htm
>
> How to perform an in-place upgrade (reinstallation) of Windows XP
> http://support.microsoft.com/default.aspx?scid=KB;en-us;q315341
>
> Doug Knox on Repair Install
> http://www.dougknox.com/xp/tips/xp_repair_install.htm
>
> Here are some screenshots of the repair/upgrade no format install to
> help you context--whether you have Home or Pro it's going to be the
> same.
> http://www.windowsreinstall.com/winxppro/installxpcdrepair/index.htm
>
> Also as a general reference for Emergency Recovery:
>
> Resources for troubleshooting startup problems in Windows XP
> http://support.microsoft.com/default.aspx?scid=kb;en-us;308041&Product=winxp
>
> A Repair Install will replace the system files with the files on the XP
> CD used for the Repair Install. It will leave your applications and
> settings intact, but Windows updates will need to be reapplied.
>
> If the inplace upgrade does not work, and it should, then you can do a
> parallel install of XP to another folder or partition, but that is
> considerably more time consuming because it entails extracting your data
> from the other partition.  A parallel install is detailed here:
>
> How to install or upgrade to Windows XP
> http://support.microsoft.com/default.aspx?scid=kb;en-us;316941&Product=winxp
>
> hth,
>
> Chad Harris
> ______________________________________________________________
>
>
> "Debbie" <anonymous@discussions.microsoft.com> wrote in message
> news:079501c48b4f$d9fefae0$a301280a@phx.gbl...
> We downloaded the service pack on our friends computer
> and then she started having trouble with the reboot it
> would only come to the first screen it would not even get
> to the window xp screen but a message on along the bottom
> showed up with hit tab for exit and hit delete for setup.
> I went into the setup section by accident and hit
> something now the screen is completely blank. Nothing
> comes up. We have tried rebooting insafe mode and
> everything PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!
> Deb
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