Re: Cannot access help and support center in xp pro
From: Rick \ (rick_at_mvps.org)
Date: 06/07/04
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Date: Mon, 7 Jun 2004 06:37:49 -0400
Hi Faith,
It's not a problem, and I will copy my response for others here:
It's generally best to keep the responses on the message boards. That way
two things happen: 1) Others can read the responses, and perhaps find the
answer they need without having to ask a question and 2) All responses are
subject to review by others, so any misinformation is caught.
Start/run cmd, type in "path" and hit <enter>. Is there a section that reads
"C:\Windows" and C:\Windows\system32"?
Also, open Windows Explorer to this folder:
C:\WINDOWS\PCHealth\HelpCtr\Binaries
The files helpctr.exe and msconfig.exe both should be here. Click
tools/folder options/view tab and make sure you have the setting so you can
see hidden and protected system files.
Also, have you updated your antivirus software and run a full system scan
lately?
-- Best of Luck, Rick Rogers aka "Nutcase" MS-MVP - Windows Windows isn't rocket science! That's my other hobby! http://mvp.support.microsoft.com/ Associate Expert - WinXP - Expert Zone www.microsoft.com/windowsxp/expertzone Win98 Help - www.rickrogers.org "faith1936" <faith1936@aol.com> wrote in message news:8E9DF520-0CA5-458D-8F5C-EED518673A3A@microsoft.com... > Oooops! I just sent a private msg to you, Rick, and then discoverd that this board does offer a "reply" option. I'm sorry if a violated a rule of board etiquette. > > I think that I panicked when I discovered that I couldn't run msconfig either! This is a new problem. When I tried to run it, I got the same sort of msg as I did when I tried to open Help and Support. In the case of msconfig, "Windows cannot > find 'msconfig.' This is the first time that it's happened. I don't know what's going on. > > Can you help me? > > Thanks, Faith Windsor > ----- Rick "Nutcase" Rogers wrote: ----- > > Hi, > > Expand a new copy. Start/run msconfig, click on "expand file" (general tab) > > File to expand: helpctr.exe > From: X:\I386 > To: %windir%\PCHealth\Helpctr\binaries > > Where X is whatever letter is assigned your CD drive (you need your WinXP CD > for this), change it accordingly. If your system was preinstalled, you may > find this instead on the hard drive under C:\Windows\I386. If so, change the > "from" line accordingly. Reboot when finished. > > -- > Best of Luck, > > Rick Rogers aka "Nutcase" MS-MVP - Windows > Windows isn't rocket science! That's my other hobby! > http://mvp.support.microsoft.com/ > Associate Expert - WinXP - Expert Zone > www.microsoft.com/windowsxp/expertzone > Win98 Help - www.rickrogers.org > > "faith1936" <anonymous@discussions.microsoft.com> wrote in message > news:182f001c44abf$7b74d600$a601280a@phx.gbl... > > When I click on "help and support," I get a msg saying > > that Windows cannot find helpctr.exe. I did an advanced > > search, and all that I found were pf files. I don't > > know what these do. > >> As far as I can tell, the help and support service in > > enabled. > >> Since I don't know when the helpctr.exe file (or > > shortcut) went missing, restore didn't help fix the > > problems. > >> I'd appreciate any help or advice. > >> Thanks, Faith > > >
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