Re: Symantec/Norton tech help - email address - here it is
From: William B. Lurie (billurie_at_nospam.org)
Date: 06/06/04
- Next message: William B. Lurie: "Re: FIXMBR redux"
- Previous message: Rick \: "Re: MY COMPUTER very slow to display list of drives and files"
- In reply to: mileschap_at_REMOVETHISpacbell.net: "Re: Symantec/Norton tech help - email address - here it is"
- Next in thread: Big Mac: "Re: Symantec/Norton tech help - email address - here it is"
- Messages sorted by: [ date ] [ thread ]
Date: Sun, 06 Jun 2004 08:34:08 -0400
I've found that the worst part of getting help
from Symantec, besides their burying their help
locations way deep, is that they refer you to 5
knowledge--base articles first, that you have
to print out. Then each of those refers you to five
more that you have to print out....and finally you
have 25 pages of printout with interlocking details
of instructions for how to correct the problem.
Example: I have a permanent error message reading
"LU1848"...and a sentence of unintelligible gobble-
de-gook following it. And they have no way to get rid
of it except uninstall and reinstall...and that's the
25 pages to follow....and they include messing with
the Registry!!
I'm living with the error message.
Bill Lurie
mileschap@REMOVETHISpacbell.net wrote:
> Big Mac wrote:
>
>>In case you are a Symantec/Norton products user, and you need some
>>tech help and cannot find the answer on their website or in user based
>>newsgroups (they do not support any newsgroup), or you don't want to
>>pay $29.95 to call them voice, there is an email page you can email
>>them to for the tech help. And you'd better save the address, because
>>it isn't obvious as to where to find it on their website. Here it is:
>>
>>http://www.symantec.com/techsupp/consumer.html
>>
>>Big Mac
>
>
>
> Thanks I had searched their site upside down and sideways for that form
> which I had used in the past -- perhaps a year ago last --. But the
> site works simply by going through another couple of windows. Now to
> see if a helpful reply is ever received that doesn't take 45 more msgs
> and 45 weeks to complete.
>
> FYI, here's my problem:
>
> In Win98 uninstalled NSW2001 and installed 2002. On bootup receive
> window "...NAV has encountered an internal program error... 4002.519."
> "Click here for knowledge base."
>
> 1) Ran Liveupdate, tried to restart win crashed. Restarted win, and
> receive same window plus another "Unable to oinitialize virus database
> file."
>
> 2) Went to the suggested knowledge base,
> http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2003020713062206?OpenDocument&src=_mi.
> Told to run Services.msc which does not exist in win98. Uninstalled and
> reinstalled NSW exactly as set out. In msconfig/start checked script
> blocking and ccevtmgr. XtreamLok License Mgr. is not seen, others are
> checked. Reboot Same problem.
>
> 3) deleted all in Nav virus definitions folder, installed
> 20040604-015-x88.exe. Restarted win. Same error msgs
>
> 4) Now also receiving at startup a red colored window auto protect
> driver couldn't be loaded, restart.
>
> So what do I do for an encore since there is no email or other
> protections????
>
> Miles
--
- Next message: William B. Lurie: "Re: FIXMBR redux"
- Previous message: Rick \: "Re: MY COMPUTER very slow to display list of drives and files"
- In reply to: mileschap_at_REMOVETHISpacbell.net: "Re: Symantec/Norton tech help - email address - here it is"
- Next in thread: Big Mac: "Re: Symantec/Norton tech help - email address - here it is"
- Messages sorted by: [ date ] [ thread ]
Relevant Pages
|
