Re: XP newbie woes

From: Michael Solomon \(MS-MVP Windows Shell/User\) (user_at_#notme.com)
Date: 06/02/04 

Date: Wed, 2 Jun 2004 12:02:48 -0700

Excuse me, in your initial post, you say you "Bought a new machine
pre-loaded with XP Home Edition." It didn't occur to you that a PC
purchased in Spain would likely have a Spanish version of Windows installed?
It didn't occur to you to specifically ask the vendor or manufacturer if
hardware with an English version was available or if, in your purchase you
could substitute an English version for a Spanish version?

Second, this is an OEM issue, not Microsoft's issue. Microsoft didn't
supply the OS to you, it supplied it to the PC manufacturer and they
supplied it to you. If you paid anyone for it, you paid the OEM and it is
with them you must deal if you want relief on this issue. If you buy a car
with a Bose radio installed, you don't contact Bose for service if something
goes wrong, you go to the dealer. And since Microsoft sold this product to
the OEM, how exactly do you suggest Microsoft divine the information that
your claim is legit. The manufacturer has a proof of sale and a warranty
period. I don't know about Spain but in the United States there's something
called a guarantee of "merchantability." Essentially, that means the
product is guaranteed to be usable by the buyer. Perhaps you should explore
this option with the people from whom you purchased the PC. 

-- 
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/
<anonymous@discussions.microsoft.com> wrote in message 
news:1735f01c448d0$bbc42d50$a301280a@phx.gbl...
>
>>-----Original Message-----
>
> Hi Carey,
>
> Thanks for your response. That was quick. Were you
> waiting for me? :)
>
> You'll need
>>to purchase a "Full Version" of Windows XP in the
> language version
>>you desire,
>
> And, of course, Microsoft will give me a full refund for
> the one I've *already* paid for! Apart from the more-than-
> slight inconvenience of having to order a copy from the
> UK and have it sent over and not being able to use the
> machine for at least two weeks while the new XP crawls
> its way through the Spanish postal system.
>
>> reformat your drive and install it "clean".
>
> Oh goody. I can lose all the other stuff that's knocking
> around as well.
>
>>
>>Or if you have an available empty drive or partition,
> you can install
>>another "Full Version" of Windows XP in a different
> language version
>>and create a dual-boot configuration.
>
> I wish I'd never bothered and just got my Linux box out
> of storage.
>
>>Clean Install Windows XP
>>http://www.michaelstevenstech.com/cleanxpinstall.html
>>
>
> Thanks again for that. Most kind of you. Yet another way
> for MS to make yet another pile from its users, huh?
> That's a rhetorical question BTW. :) I wish I'd known
> that MS stuffed its customers like this; I'd have ordered
> the machine from the UK.
>
> Cheers
>
> Ian

Relevant Pages

  • Re: Possible virus!
    ... > didn't work then we might have to do a fresh install. ... Microsoft has these suggestions for Protecting your computer from the ... I'll mainly work around Windows XP, as that is what the bulk of this ...
    (microsoft.public.windowsxp.general)
  • Re: Does anybody know what virus ive got?
    ... > Internet Security after I install it. ... Microsoft has these suggestions for Protecting your computer from the ... I'll mainly work around Windows XP, as that is what the bulk of this ...
    (microsoft.public.windowsxp.customize)
  • Re: after installing KB011829 OWA is not working anymore
    ... Windows Vista or IE 7.0 no longer includes support for the ActiveX control ... The resolution for this issue is to install hotfix KB 911829. ... and to the back-end server. ... Microsoft CSS Online Newsgroup Support ...
    (microsoft.public.exchange.connectivity)
  • RE: DST update for Exchange 2003 and Outlook 2003
    ... Install the Windows OS update to the SBS 2003 server and all Windows ... 931836 February 2007 cumulative time zone update for Microsoft Windows ... there is no order of installing of DST update on Exchange server and ...
    (microsoft.public.exchange.admin)
  • Re: Errors with Windows XP
    ... Microsoft has these suggestions for Protecting your computer from the ... More full function applications for CD/DVD burning would be: ... using Windows XP "prettifications". ... install a third-party application and configure/maintain it. ...
    (microsoft.public.windowsxp.basics)
Loading