Re: System has recovered from a serious error
From: Michael Solomon \(MS-MVP Windows Shell/User\) (user_at_#notme.com)
Date: 05/12/04
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Date: Wed, 12 May 2004 00:01:00 -0700
You're welcome.
1) It's worth a try plugging the mouse into its own port instead of the port
on the keyboard. Plug it directly into the laptop. Some devices don't like
hubs and the port on the back of most devices as opposed to those on the PC
are essentially hubs.
2) Not true. Updates are coming out as needed. If there's a security
patch, they're not going to wait and there have been several updates in the
last few weeks.
3) Those are simply referencing the onboard ports. The enhanced controller
is indicative of USB 2.0 as opposed to 1.1. You seem to have both on this
system. Some of what you are seeing are the controllers and the others are
the actual ports the controllers control. Are they necessary? The are
simply a reference to what is built into the system. The problem is the
mouse, not the controllers or ports. If there was an issue with the
controllers or ports, you'd see a yellow or red warning next to those items
in Device Manager. Further, you appear to not have the problem when the
mouse is not plugged into the system.
-- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "Popodopolus" <anonymous@discussions.microsoft.com> wrote in message news:b91901c437a3$70bdf270$a001280a@phx.gbl... > Thanks again for your help. > #1- I contacted the guy on eBay who is selling the 'finger > mouse' and he says he has 3 of them connected to his pc's > which have WinXP and he has had no problems. I also > contacted the guy on eBay who sold me the Gateway keyboard > and he also said he don't know about any problems > connecting them to Gateway notebook. (Maybe the finger > mouse going into the rear of the keyboard USB caused the > problem. I just don't know. Will leave things as they are > for now.) > #2- Someone told me that MS is only issuing updates once a > month now and next updates should be out today or > Wednesday. That, I think, would mean more updates to be > downloaded on one day, rather than spread out. > #3- Would you know where I might get an answer to the > following: > When I look in the Device Manager (WinXP) I notice under > Universal Serial Bus controllers the following eight (8) > listings: > > Intel(r) 8280 1DB/DBM USB 2.0 Enhanced Host Controller - > 24CD > Intel(r) 8280 1DB/DBM USB Universal Host Controller - 24C2 > Intel(r) 8289 1DB/DBM USB Universal Host Controller - 24C4 > USB Mass Storage (UISDMC30/32W) Device Driver > USB Mass Storage Device > USB Root Hub > USB Root Hub > USB Root Hub > > Are the 8 all necessary? Is it possible to tell? The > reason I ask is that I attached a foreign made (China) USB > finger mouse and I got an "this system has recovered from > a serious error..." I wonder if any of the above 8 USB > items/connections might relate to that finger-mouse and > could/should be removed. Does anyone know? Please advise > and thank you. > ================ > Thanks again for all your help... > > >>-----Original Message----- >>I would leave things as they are unless the message > reappears. >> >>As to the updates, I can't speak for 98 but there have > been numerous updates >>for XP. It's possible the autoupdate feature has been > turned off on those >>computers or perhaps some security software you have > installed is >>interfering. >> >>You can always check by going to Windows Update on the > Start Menu. >> >>-- >>Michael Solomon MS-MVP >>Windows Shell/User >>Backup is a PC User's Best Friend >>DTS-L.Org: http://www.dts-l.org/ >> >>"Popodopolus" <anonymous@discussions.microsoft.com> wrote > in message >>news:ada401c436d5$1385db50$a401280a@phx.gbl... >>> Thank you again. >>> What would you do, may I ask? Would you just let things >>> remain as they are? (Not conencting the external > keyboard >>> or mouse again.) In as much as the "serious system > error" >>> message is not showing when we start computer? > Therefore, >>> no system restore, etc. >>> >>> (By the way - We haven't seen a Critical Update for our >>> notebook with Win98se or notebook with WinXp for a > several >>> weeks. Would you know if recent Critical updates have > been >>> made in past several weeks for Win98se or WinXP? We seem >>> to remember getting them almost every week or so.) >>> >>> >>>>-----Original Message----- >>>>1) Perhaps it only happens when the mouse and keyboard >>> are connected. >>>> >>>>Also, even if they are disconnected, it may require a >>> reboot or cold boot >>>>(start after the system is completely shut down) before >>> the error goes away. >>>> >>>>2) You don't appear to have a Soundblaster soundcard but >>> blocking >>>>installation of unsigned drivers will cause issues if > you >>> get drivers from >>>>manufacturer's websites as many are unsigned. This >>> usually means they >>>>haven't been submitted for testing or testing is not yet >>> complete. However, >>>>the release of updated drivers is frequent and while > some >>> at Microsoft would >>>>disagree, we really haven't found unsigned drivers to be >>> a big issue, at >>>>least as long as the product was from a major >>> manufacturer. >>>> >>>>3) It has nothing to do with Microsoft. It's a > technical >>> issue based on >>>>communications between a device and the operating >>> system. The operating >>>>system sees it as a generic mouse connected to the USB >>> port. This installs >>>>a generic driver which usually supports basic >>> functionality. However, even >>>>if the device works, the device can still be the source >>> of a hardware issue. >>>>It might not be well made, it may not have been >>> thoroughly tested with the >>>>drivers supplied with XP and/or there may be other >>> software on the system >>>>with which this hardware conflicts. When you attach >>> hardware, >>>>communications go in two directions. One, from the >>> computer to the device >>>>and two, from the device to the computer. Now, factor > in >>> the possibility >>>>that this specific device may not have been on the > market >>> when XP was >>>>released. Unless the product was thoroughly and > properly >>> tested with the >>>>operating system across a wide variety of test beds, >>> issues such as these >>>>may not appear. Couple that with the fact laptops are >>> notoriously finicky >>>>about devices attached to them and the possibility the >>> manufacturer of the >>>>device may never have considered or tested their device >>> on laptop and you >>>>have a recipe for trouble. >>>> >>>>4) Yes, System Restore would remove the updates. >>> However, if you return to >>>>Windows Update, they would still be available and >>> download again. >>>> >>>>5) I don't know what Gateway has included and that >>> description doesn't >>>>indicate whether or not this is simply a recovery disk > or >>> if it is a >>>>essentially the same as the XP CD purchased at retail, >>> not only in content >>>>but in function, giving access to the Repair Install >>> procedure, Recovery >>>>Console, offering the ability to fix things or do a >>> limited install without >>>>having it first completely wipe the system. You would >>> need to contact >>>>Gateway directly about this as we have no idea what an >>> OEM (Original >>>>Equipment Manufacturer) has supplied with their systems. >>> You might also >>>>check your documentation as it may make reference to > some >>> of these items >>>>such as Repair Install. >>>> >>>> >>>> >>>>-- >>>>Michael Solomon MS-MVP >>>>Windows Shell/User >>>>Backup is a PC User's Best Friend >>>>DTS-L.Org: http://www.dts-l.org/ >>>> >>>>"Popodopolus" <anonymous@discussions.microsoft.com> > wrote >>> in message >>>>news:ad6901c436a6$14fca830$a601280a@phx.gbl... >>>>> #1- Thank you. The "serious error" notice does not > come >>> on >>>>> the screen now, when I start the notebook. Does that >>> mean >>>>> it is "fixed" or will it happen again? (I disconnected >>> the >>>>> external (Gateway) keyboard and the (off-table track >>>>> = "http://www.eagepc.com/category/200mice/?s=5&p=2") >>>>> mouse. Or do I still have to worry about it popping-up >>>>> again? I do hope NOT. (After 1st pop-up of > the 'serious >>>>> error' message, I did go into Device Manager and > disable >>>>> mouse. I don't know if that is why I am no longer >>> getting >>>>> the 'serious error' message, or if it is because I no >>>>> longer have the external mouse connected.) >>>>> >>>>> #2- I don't believe I have a Sound Blaster card. I >>> looked >>>>> in Sound and saw: 'Audio codecs; Legacy audio drivers; >>>>> media control devices; SigmaTel C-Major audio; video >>>>> codec.' >>>>> I changed Driver Signing Options to: "Block - Never >>>>> Install unsigned driver software." I don't know if > that >>>>> will do any good. >>>>> >>>>> #3- If it was/is a hardware problem and related to the >>>>> external mouse I connected, why did Microsoft install > it >>>>> when I first plugged it in the USB port? It was > working >>>>> first time I tried it. I didn't install any >>>>> software/driver for the mouse - it was automatically >>>>> installed by Microsoft when I first plugged it into > the >>>>> USB socket. (Mouse stated it was WinXP compliant - >>>>> "http://www.eagepc.com/category/200mice/?s=5&p=2") >>>>> >>>>> #4- I went to the System Restore and the only >>>>> previous 'restore point' was April 18, 2004 and it >>> stated >>>>> it would restore to prior to that date. On April 18, >>> 2004 >>>>> I notice there was 4 Critical Updates (I downloaded) > and >>>>> one of them was the KB 835732, which is the Critical >>>>> Update for the Sasser worm/virus. If I clicked on the >>>>> restore, wouldn't all those Critical Updates be erased >>>>> (since restore would be prior to that date - April >>>>> 18,2004)? I am afraid if I did that, I would not have >>> the >>>>> Critical Updates installed any longer. Is that true. >>> Would >>>>> you know if I did the system restore and I went to MS >>>>> Critical Update page, would all those (4/18/04) > Critical >>>>> Updates be listed again for download? >>>>> >>>>> #5- I looked in the WindowsXp packet that came with > the >>>>> Gateway M350 notebook and the only disk enclosed was >>>>> titled "Gateway Operating System-Windows XP - Home >>>>> Edition. Use this CD to reinstall your operating >>> system." >>>>> >>>>> Sorry for making this such a big problem, but it > really >>>>> has us quite nervous since this is a new notebook. > We've >>>>> only had it a few months. Thank you again for any >>> help... >>>>> Alice >>>>> >>>>> >>>>>>-----Original Message----- >>>>>>The error you have posted is almost always associated >>>>> with a hardware issue. >>>>>>Since the only change you've made is the addition of > an >>>>> external mouse and >>>>>>keyboard, one or both of them are strong possibilities >>> as >>>>> the source. You >>>>>>might check the mouse and keyboard manufacturer's >>> website >>>>> for updated >>>>>>drivers. If that doesn't resolve the issue I'd move > on >>>>> to the information >>>>>>below. >>>>>> >>>>>>If you have a SoundBlaster soundcard as Rick indicated >>> in >>>>> this thread, you >>>>>>might want to check the manufacturer's website for the >>>>> latest drivers for >>>>>>the card, www.creative.com. >>>>>>If unsure, check with Gateway. >>>>>> >>>>>>If you don't have a SoundBlaster soundcard, it's quite >>>>> likely, the mouse and >>>>>>keyboard are conflicting with something on your > system, >>>>> their drivers might >>>>>>not be well made or the hardware itself may be the >>> source >>>>> of the issue in >>>>>>which case, I can only suggest, looking into another >>>>> mouse or keyboard or, >>>>>>at the very least, not using the external mouse and >>>>> keyboard. >>>>>> >>>>>>Then, use System Restore to take you back to a time >>> prior >>>>> to when you first >>>>>>connected the mouse and keyboard as that might remove >>> any >>>>> changes made when >>>>>>they were first connected. Start\All >>>>> Programs\Accessories\System >>>>>>Tools\System Restore. >>>>>> >>>>>> >>>>>> >>>>>>-- >>>>>>Michael Solomon MS-MVP >>>>>>Windows Shell/User >>>>>>Backup is a PC User's Best Friend >>>>>>DTS-L.Org: http://www.dts-l.org/ >>>>>> >>>>>>"Popodopolus" <anonymous@discussions.microsoft.com> >>> wrote >>>>> in message >>>>>>news:a85901c4361f$5c1a73a0$a601280a@phx.gbl... >>>>>>> Wow, are we confused! This is a brand new Gateway > M350 >>>>>>> notebook. Norton AntiVirus = no infections. AdAware > = >>>>>>> nothing. We did use an external keyboard and mouse a >>> few >>>>>>> days ago. But WinXP located new hardware and did > allow >>>>> us >>>>>>> to use the external keyboard and mouse (made in >>> Taiwan) >>>>>>> for that day. Here is the information (I believe you >>>>>>> requested) and hope it is what you wanted. We are >>> senior >>>>>>> citizens and this is so confusing and nerve > wracking. >>>>>>> Thank you for any help. >>>>>>> ====== >>>>>>> Event Type: Error >>>>>>> Event Source: System Error >>>>>>> Event Category: (102) >>>>>>> Event ID: 1003 >>>>>>> Date: 5/9/2004 >>>>>>> Time: 4:52:59 PM >>>>>>> User: N/A >>>>>>> Computer: S0032753955 >>>>>>> Description: >>>>>>> Error code 000000c5, parameter1 90909090, parameter2 >>>>>>> 00000002, parameter3 00000001, parameter4 8053a763. >>>>>>> >>>>>>> For more information, see Help and Support Center at >>>>>>> http://go.microsoft.com/fwlink/events.asp. >>>>>>> Data: >>>>>>> 0000: 53 79 73 74 65 6d 20 45 System E >>>>>>> 0008: 72 72 6f 72 20 20 45 72 rror Er >>>>>>> 0010: 72 6f 72 20 63 6f 64 65 ror code >>>>>>> 0018: 20 30 30 30 30 30 30 63 000000c >>>>>>> 0020: 35 20 20 50 61 72 61 6d 5 Param >>>>>>> 0028: 65 74 65 72 73 20 39 30 eters 90 >>>>>>> 0030: 39 30 39 30 39 30 2c 20 909090, >>>>>>> 0038: 30 30 30 30 30 30 30 32 00000002 >>>>>>> 0040: 2c 20 30 30 30 30 30 30 , 000000 >>>>>>> 0048: 30 31 2c 20 38 30 35 33 01, 8053 >>>>>>> 0050: 61 37 36 33 a763 >>>>>>> >>>>>> >>>>>> >>>>>>. >>>>>> >>>> >>>> >>>>. >>>> >> >> >>. >>
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