Re: ?? "Access is Denied" during USB Driver Installation

From: Rick \ (rick_at_mvps.org)
Date: 05/12/04 

Date: Tue, 11 May 2004 22:43:47 -0400

Hi Dana,

Check permissions on the \system32 folder, they may be set to read-only for
admin accounts. 

-- 
Best of Luck,
Rick Rogers aka "Nutcase" MS-MVP - Windows
Windows isn't rocket science!  That's my other hobby!
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org
"Dana Hummel" <hummers5@comcast.net> wrote in message 
news:8cef752b.0405111837.29090e71@posting.google.com...
> Hi Rick,
>
> Still not quite there. I found on your site (or Kelly's) how to reset
> the "admin" password, which I did. Also, was able to get into the
> Admin logon, by double clicking alt-ctl-del twice and the signon
> worked with the new password I set and user name administrator. I then
> tried running the card reader install again, with no luck. The install
> is a 2 step process, and it fails on the second process.
>
> 1. The file from the Lexar site is an xxx.exe file. When I open this
> file, it steps all the way through just fine and states at the end
> that the card reader manager, etc has been fully set up. Then comes
> step 2.
>
> 2. I then plug in the card reader in the USB port. In the lower left
> corner the pop up comes up with "new hardware found" and then changes
> to "new USB card reader found". Then in a couplpe of seconds, a larger
> pop up window comes up in the upper left corner, which is the INSTALL
> menu, with choices of finding via Auto or Browse for drivers. I can
> use either way with the same bad results. Half way through, I get the
> warning, that this is not Micrsoft certified, to which I choose
> install anyway. But then at the end, inside of this install pop up
> window, I get the dreaded install did not work and the "access is
> denied" message.
>
> This happens under all log on choices, mine or my wife's or "admin"
> logons!!!
>
> What next??? Again, this all works just fine on my other XP machine,
> so I know the driver files should be OK.
>
> Thanks
> Dana
>
>
>
> "Rick \"Nutcase\" Rogers" <rick@mvps.org> wrote in message 
> news:<uRdDFC0NEHA.1340@TK2MSFTNGP12.phx.gbl>...
>> <responded privately in response to email, copied here>
>>
>> Hi Dana,
>>
>> 1) You can't remove the administrator account, it is a system default. 
>> Nor
>> would you want to, it is a fallback default account (but you DO need to 
>> know
>> the password).
>>
>> 2) As along as you or your wife have administrator priviledges, you can
>> reset the password for it or any other user account.
>>
>> 3) Using you or your wife's username and password for the "run as" 
>> function
>> should have the same effect.
>>
>> To reset the admin password you must log on to another account with the 
>> same
>> level of priviledge. Then, click start/run and enter "control
>> userpasswords2" (without the quotes) and click ok.
>>
>> On the advanced tab click the advanced button. Click on the users folder,
>> then in the right pane right-click the administrator and choose "set
>> password".
>>
>> On running and installing software in WindowsXP, you may also want to 
>> read
>> this page I wrote:
>> http://users.westelcom.com/rogersr/xpsware.htm
>>
>> -- 
>> Best of Luck,
>>
>> Rick Rogers aka "Nutcase" MS-MVP - Windows
>> Windows isn't rocket science!  That's my other hobby!
>> http://mvp.support.microsoft.com/
>> Associate Expert - WinXP - Expert Zone
>> www.microsoft.com/windowsxp/expertzone
>> Win98 Help - www.rickrogers.org
>>
>> "Dana Hummel" <hummers5@comcast.net> wrote in message
>> news:8cef752b.0405101853.c84953a@posting.google.com...
>> > Hi Rick, and thanks for reply.
>> >
>> > I think you are really onto something with your first reco. When I
>> > right click on the ...exe file; in the pop up window and under the
>> > pull down menu for account types, I get 3 accounts instead of two. I
>> > have two user accounts set up under mine and my wife's name, and both
>> > are set as adminstrator. Both of our accounts are set up with
>> > passwords and they work just fine. BUT, the other account under the
>> > pull down menu is listed as "administrator" and I have NO IDEA what
>> > the password is for that account!!! I tried using a blank password in
>> > this account to no avail. It is password protected. I also tried using
>> > both mine and my wife's account is this pop up window and it gets to
>> > the next stage of starting the install process.
>> >
>> > Somehow, I need to get the password for this "adminstrator" account.
>> > How do I do that?? Also, how do I get rid of this account, if that is
>> > the right thing to do??
>> >
>> > Thanks
>> > Dana
>> >
>> >
>> >
>> >
>> > "Rick \"Nutcase\" Rogers" <rick@mvps.org> wrote in message
>> > news:<e4f$dVtNEHA.1456@TK2MSFTNGP09.phx.gbl>...
>> >> Hi,
>> >>
>> >> They may or may not be related. Right-click the setup file on the 
>> >> program
>> >> where access is being denied, choose "run as", then enter 
>> >> administrator
>> >> and
>> >> teh admin password. See if this allows you to install it. It sounds 
>> >> like
>> >> the
>> >> software is attempting to install to a location where your user 
>> >> account
>> >> does
>> >> not have write permissions. Installing as admin should allow it to go
>> >> through.
>> >>
>> >> You might also try cleaning up the installer.
>> >>
>> >> Start/run services.msc, scroll down to "Windows Installer" and double
>> >> click
>> >> it. Stop the service if it is running, set the startup type line to
>> >> disabled. Click apply/ok and reboot.
>> >>
>> >> Delete the contents of the temp folders, there may be a file in there
>> >> interfering with the setup routine of the installer. Get both:
>> >>
>> >> C:\Windows\temp
>> >> C:\Documents and Settings\<username>\local settings\temp
>> >>
>> >> Now reverse the first set of steps and reenable the Windows Installer
>> >> (You
>> >> can just set the startup type to manual). Reboot.
>> >>
>> >> Turn off all other running programs, especially your antivirus 
>> >> software.
>> >> Use
>> >> ctrl+shift+escape, if necessary, to "end task" on everything.
>> >>
>> >> Now retry installing some software. If it doesn't help, here are some
>> >> further articles that may:
>> >>
>> >> "Error 1719. The Windows Installer Service Could Not Be Accessed" 
>> >> Error
>> >> Message When You Try to Add or Remove a Program
>> >> http://support.microsoft.com/?kbid=315346
>> >>
>> >> Windows Installer Error 1619 When You Install from NTFS-Protected
>> >> Directories
>> >> http://support.microsoft.com/?kbid=316309
>> >>
>> >> OFF: "The Windows Installer Service Could Not Be Accessed" Error 
>> >> Message
>> >> When You Try to Install Office
>> >> http://support.microsoft.com/?kbid=324516
>> >>
>> >> -- 
>> >> Best of Luck,
>> >>
>> >> Rick Rogers aka "Nutcase" MS-MVP - Windows
>> >> Windows isn't rocket science!  That's my other hobby!
>> >> http://mvp.support.microsoft.com/
>> >> Associate Expert - WinXP - Expert Zone
>> >> www.microsoft.com/windowsxp/expertzone
>> >> Win98 Help - www.rickrogers.org
>> >>
>> >> "Dana Hummel" <hummers5@snip.net> wrote in message
>> >> news:76e3adb5.0405100946.3881e634@posting.google.com...
>> >> > Hi,
>> >> >
>> >> > Running a Dell 8250 machine with Windows XP Pro.
>> >> >
>> >> > I have been trying to install a couple of USB device
>> >> > drivers for things like MP3 player and camera card reader
>> >> > and all I get as an error message at the end of the
>> >> > installation window that the driver was not installed and
>> >> > I have a "Access is Denied" message as part of the pop up
>> >> > window. All these drivers work just fine on my other
>> >> > exact duplicate Dell 8250 machine running Windows XP.
>> >> >
>> >> > Any ideas on how to get around this??
>> >> >
>> >> > Also, gettting an error message that my COTS Microsoft Works package
>> >> > will not install. Don't know if the errors are related or not.
>> >> >
>> >> > Thanks in advance.
>> >> > Dana