Re: ?? "Access is Denied" during USB Driver Installation

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From: Dana Hummel (hummers5_at_comcast.net)
Date: 05/12/04 

Date: 11 May 2004 19:37:50 -0700

Hi Rick,

Still not quite there. I found on your site (or Kelly's) how to reset
the "admin" password, which I did. Also, was able to get into the
Admin logon, by double clicking alt-ctl-del twice and the signon
worked with the new password I set and user name administrator. I then
tried running the card reader install again, with no luck. The install
is a 2 step process, and it fails on the second process.

1. The file from the Lexar site is an xxx.exe file. When I open this
file, it steps all the way through just fine and states at the end
that the card reader manager, etc has been fully set up. Then comes
step 2.

2. I then plug in the card reader in the USB port. In the lower left
corner the pop up comes up with "new hardware found" and then changes
to "new USB card reader found". Then in a couplpe of seconds, a larger
pop up window comes up in the upper left corner, which is the INSTALL
menu, with choices of finding via Auto or Browse for drivers. I can
use either way with the same bad results. Half way through, I get the
warning, that this is not Micrsoft certified, to which I choose
install anyway. But then at the end, inside of this install pop up
window, I get the dreaded install did not work and the "access is
denied" message.

This happens under all log on choices, mine or my wife's or "admin"
logons!!!

What next??? Again, this all works just fine on my other XP machine,
so I know the driver files should be OK.

Thanks
Dana

"Rick \"Nutcase\" Rogers" <rick@mvps.org> wrote in message news:<uRdDFC0NEHA.1340@TK2MSFTNGP12.phx.gbl>...
> <responded privately in response to email, copied here>
>
> Hi Dana,
>
> 1) You can't remove the administrator account, it is a system default. Nor
> would you want to, it is a fallback default account (but you DO need to know
> the password).
>
> 2) As along as you or your wife have administrator priviledges, you can
> reset the password for it or any other user account.
>
> 3) Using you or your wife's username and password for the "run as" function
> should have the same effect.
>
> To reset the admin password you must log on to another account with the same
> level of priviledge. Then, click start/run and enter "control
> userpasswords2" (without the quotes) and click ok.
>
> On the advanced tab click the advanced button. Click on the users folder,
> then in the right pane right-click the administrator and choose "set
> password".
>
> On running and installing software in WindowsXP, you may also want to read
> this page I wrote:
> http://users.westelcom.com/rogersr/xpsware.htm
>
> --
> Best of Luck,
>
> Rick Rogers aka "Nutcase" MS-MVP - Windows
> Windows isn't rocket science! That's my other hobby!
> http://mvp.support.microsoft.com/
> Associate Expert - WinXP - Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Win98 Help - www.rickrogers.org
>
> "Dana Hummel" <hummers5@comcast.net> wrote in message
> news:8cef752b.0405101853.c84953a@posting.google.com...
> > Hi Rick, and thanks for reply.
> >
> > I think you are really onto something with your first reco. When I
> > right click on the ...exe file; in the pop up window and under the
> > pull down menu for account types, I get 3 accounts instead of two. I
> > have two user accounts set up under mine and my wife's name, and both
> > are set as adminstrator. Both of our accounts are set up with
> > passwords and they work just fine. BUT, the other account under the
> > pull down menu is listed as "administrator" and I have NO IDEA what
> > the password is for that account!!! I tried using a blank password in
> > this account to no avail. It is password protected. I also tried using
> > both mine and my wife's account is this pop up window and it gets to
> > the next stage of starting the install process.
> >
> > Somehow, I need to get the password for this "adminstrator" account.
> > How do I do that?? Also, how do I get rid of this account, if that is
> > the right thing to do??
> >
> > Thanks
> > Dana
> >
> >
> >
> >
> > "Rick \"Nutcase\" Rogers" <rick@mvps.org> wrote in message
> > news:<e4f$dVtNEHA.1456@TK2MSFTNGP09.phx.gbl>...
> >> Hi,
> >>
> >> They may or may not be related. Right-click the setup file on the program
> >> where access is being denied, choose "run as", then enter administrator
> >> and
> >> teh admin password. See if this allows you to install it. It sounds like
> >> the
> >> software is attempting to install to a location where your user account
> >> does
> >> not have write permissions. Installing as admin should allow it to go
> >> through.
> >>
> >> You might also try cleaning up the installer.
> >>
> >> Start/run services.msc, scroll down to "Windows Installer" and double
> >> click
> >> it. Stop the service if it is running, set the startup type line to
> >> disabled. Click apply/ok and reboot.
> >>
> >> Delete the contents of the temp folders, there may be a file in there
> >> interfering with the setup routine of the installer. Get both:
> >>
> >> C:\Windows\temp
> >> C:\Documents and Settings\<username>\local settings\temp
> >>
> >> Now reverse the first set of steps and reenable the Windows Installer
> >> (You
> >> can just set the startup type to manual). Reboot.
> >>
> >> Turn off all other running programs, especially your antivirus software.
> >> Use
> >> ctrl+shift+escape, if necessary, to "end task" on everything.
> >>
> >> Now retry installing some software. If it doesn't help, here are some
> >> further articles that may:
> >>
> >> "Error 1719. The Windows Installer Service Could Not Be Accessed" Error
> >> Message When You Try to Add or Remove a Program
> >> http://support.microsoft.com/?kbid=315346
> >>
> >> Windows Installer Error 1619 When You Install from NTFS-Protected
> >> Directories
> >> http://support.microsoft.com/?kbid=316309
> >>
> >> OFF: "The Windows Installer Service Could Not Be Accessed" Error Message
> >> When You Try to Install Office
> >> http://support.microsoft.com/?kbid=324516
> >>
> >> --
> >> Best of Luck,
> >>
> >> Rick Rogers aka "Nutcase" MS-MVP - Windows
> >> Windows isn't rocket science! That's my other hobby!
> >> http://mvp.support.microsoft.com/
> >> Associate Expert - WinXP - Expert Zone
> >> www.microsoft.com/windowsxp/expertzone
> >> Win98 Help - www.rickrogers.org
> >>
> >> "Dana Hummel" <hummers5@snip.net> wrote in message
> >> news:76e3adb5.0405100946.3881e634@posting.google.com...
> >> > Hi,
> >> >
> >> > Running a Dell 8250 machine with Windows XP Pro.
> >> >
> >> > I have been trying to install a couple of USB device
> >> > drivers for things like MP3 player and camera card reader
> >> > and all I get as an error message at the end of the
> >> > installation window that the driver was not installed and
> >> > I have a "Access is Denied" message as part of the pop up
> >> > window. All these drivers work just fine on my other
> >> > exact duplicate Dell 8250 machine running Windows XP.
> >> >
> >> > Any ideas on how to get around this??
> >> >
> >> > Also, gettting an error message that my COTS Microsoft Works package
> >> > will not install. Don't know if the errors are related or not.
> >> >
> >> > Thanks in advance.
> >> > Dana

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