Re: System has recovered from a serious error

• Previous message: Jerry: "Re: Soundcard problem"
• In reply to: Michael Solomon \(MS-MVP Windows Shell/User\): "Re: System has recovered from a serious error"
• Next in thread: Michael Solomon \(MS-MVP Windows Shell/User\): "Re: System has recovered from a serious error"
• Reply: Michael Solomon \(MS-MVP Windows Shell/User\): "Re: System has recovered from a serious error"
• Messages sorted by: [ date ] [ thread ]

Date: Mon, 10 May 2004 14:23:45 -0700

Thank you again.
What would you do, may I ask? Would you just let things
remain as they are? (Not conencting the external keyboard
or mouse again.) In as much as the "serious system error"
message is not showing when we start computer? Therefore,
no system restore, etc.

(By the way - We haven't seen a Critical Update for our
notebook with Win98se or notebook with WinXp for a several
weeks. Would you know if recent Critical updates have been
made in past several weeks for Win98se or WinXP? We seem
to remember getting them almost every week or so.)

>-----Original Message-----
>1) Perhaps it only happens when the mouse and keyboard
are connected.
>
>Also, even if they are disconnected, it may require a
reboot or cold boot
>(start after the system is completely shut down) before
the error goes away.
>
>2) You don't appear to have a Soundblaster soundcard but
blocking
>installation of unsigned drivers will cause issues if you
get drivers from
>manufacturer's websites as many are unsigned. This
usually means they
>haven't been submitted for testing or testing is not yet
complete. However,
>the release of updated drivers is frequent and while some
at Microsoft would
>disagree, we really haven't found unsigned drivers to be
a big issue, at
>least as long as the product was from a major
manufacturer.
>
>3) It has nothing to do with Microsoft. It's a technical
issue based on
>communications between a device and the operating
system. The operating
>system sees it as a generic mouse connected to the USB
port. This installs
>a generic driver which usually supports basic
functionality. However, even
>if the device works, the device can still be the source
of a hardware issue.
>It might not be well made, it may not have been
thoroughly tested with the
>drivers supplied with XP and/or there may be other
software on the system
>with which this hardware conflicts. When you attach
hardware,
>communications go in two directions. One, from the
computer to the device
>and two, from the device to the computer. Now, factor in
the possibility
>that this specific device may not have been on the market
when XP was
>released. Unless the product was thoroughly and properly
tested with the
>operating system across a wide variety of test beds,
issues such as these
>may not appear. Couple that with the fact laptops are
notoriously finicky
>about devices attached to them and the possibility the
manufacturer of the
>device may never have considered or tested their device
on laptop and you
>have a recipe for trouble.
>
>4) Yes, System Restore would remove the updates.
However, if you return to
>Windows Update, they would still be available and
download again.
>
>5) I don't know what Gateway has included and that
description doesn't
>indicate whether or not this is simply a recovery disk or
if it is a
>essentially the same as the XP CD purchased at retail,
not only in content
>but in function, giving access to the Repair Install
procedure, Recovery
>Console, offering the ability to fix things or do a
limited install without
>having it first completely wipe the system. You would
need to contact
>Gateway directly about this as we have no idea what an
OEM (Original
>Equipment Manufacturer) has supplied with their systems.
You might also
>check your documentation as it may make reference to some
of these items
>such as Repair Install.
>
>
>
>--
>Michael Solomon MS-MVP
>Windows Shell/User
>Backup is a PC User's Best Friend
>DTS-L.Org: http://www.dts-l.org/
>
>"Popodopolus" <anonymous@discussions.microsoft.com> wrote
in message
>news:ad6901c436a6$14fca830$a601280a@phx.gbl...
>> #1- Thank you. The "serious error" notice does not come
on
>> the screen now, when I start the notebook. Does that
mean
>> it is "fixed" or will it happen again? (I disconnected
the
>> external (Gateway) keyboard and the (off-table track
>> = "http://www.eagepc.com/category/200mice/?s=5&p=2")
>> mouse. Or do I still have to worry about it popping-up
>> again? I do hope NOT. (After 1st pop-up of the 'serious
>> error' message, I did go into Device Manager and disable
>> mouse. I don't know if that is why I am no longer
getting
>> the 'serious error' message, or if it is because I no
>> longer have the external mouse connected.)
>>
>> #2- I don't believe I have a Sound Blaster card. I
looked
>> in Sound and saw: 'Audio codecs; Legacy audio drivers;
>> media control devices; SigmaTel C-Major audio; video
>> codec.'
>> I changed Driver Signing Options to: "Block - Never
>> Install unsigned driver software." I don't know if that
>> will do any good.
>>
>> #3- If it was/is a hardware problem and related to the
>> external mouse I connected, why did Microsoft install it
>> when I first plugged it in the USB port? It was working
>> first time I tried it. I didn't install any
>> software/driver for the mouse - it was automatically
>> installed by Microsoft when I first plugged it into the
>> USB socket. (Mouse stated it was WinXP compliant -
>> "http://www.eagepc.com/category/200mice/?s=5&p=2")
>>
>> #4- I went to the System Restore and the only
>> previous 'restore point' was April 18, 2004 and it
stated
>> it would restore to prior to that date. On April 18,
2004
>> I notice there was 4 Critical Updates (I downloaded) and
>> one of them was the KB 835732, which is the Critical
>> Update for the Sasser worm/virus. If I clicked on the
>> restore, wouldn't all those Critical Updates be erased
>> (since restore would be prior to that date - April
>> 18,2004)? I am afraid if I did that, I would not have
the
>> Critical Updates installed any longer. Is that true.
Would
>> you know if I did the system restore and I went to MS
>> Critical Update page, would all those (4/18/04) Critical
>> Updates be listed again for download?
>>
>> #5- I looked in the WindowsXp packet that came with the
>> Gateway M350 notebook and the only disk enclosed was
>> titled "Gateway Operating System-Windows XP - Home
>> Edition. Use this CD to reinstall your operating
system."
>>
>> Sorry for making this such a big problem, but it really
>> has us quite nervous since this is a new notebook. We've
>> only had it a few months. Thank you again for any
help...
>> Alice
>>
>>
>>>-----Original Message-----
>>>The error you have posted is almost always associated
>> with a hardware issue.
>>>Since the only change you've made is the addition of an
>> external mouse and
>>>keyboard, one or both of them are strong possibilities
as
>> the source. You
>>>might check the mouse and keyboard manufacturer's
website
>> for updated
>>>drivers. If that doesn't resolve the issue I'd move on
>> to the information
>>>below.
>>>
>>>If you have a SoundBlaster soundcard as Rick indicated
in
>> this thread, you
>>>might want to check the manufacturer's website for the
>> latest drivers for
>>>the card, www.creative.com.
>>>If unsure, check with Gateway.
>>>
>>>If you don't have a SoundBlaster soundcard, it's quite
>> likely, the mouse and
>>>keyboard are conflicting with something on your system,
>> their drivers might
>>>not be well made or the hardware itself may be the
source
>> of the issue in
>>>which case, I can only suggest, looking into another
>> mouse or keyboard or,
>>>at the very least, not using the external mouse and
>> keyboard.
>>>
>>>Then, use System Restore to take you back to a time
prior
>> to when you first
>>>connected the mouse and keyboard as that might remove
any
>> changes made when
>>>they were first connected. Start\All
>> Programs\Accessories\System
>>>Tools\System Restore.
>>>
>>>
>>>
>>>--
>>>Michael Solomon MS-MVP
>>>Windows Shell/User
>>>Backup is a PC User's Best Friend
>>>DTS-L.Org: http://www.dts-l.org/
>>>
>>>"Popodopolus" <anonymous@discussions.microsoft.com>
wrote
>> in message
>>>news:a85901c4361f$5c1a73a0$a601280a@phx.gbl...
>>>> Wow, are we confused! This is a brand new Gateway M350
>>>> notebook. Norton AntiVirus = no infections. AdAware =
>>>> nothing. We did use an external keyboard and mouse a
few
>>>> days ago. But WinXP located new hardware and did allow
>> us
>>>> to use the external keyboard and mouse (made in
Taiwan)
>>>> for that day. Here is the information (I believe you
>>>> requested) and hope it is what you wanted. We are
senior
>>>> citizens and this is so confusing and nerve wracking.
>>>> Thank you for any help.
>>>> ======
>>>> Event Type: Error
>>>> Event Source: System Error
>>>> Event Category: (102)
>>>> Event ID: 1003
>>>> Date: 5/9/2004
>>>> Time: 4:52:59 PM
>>>> User: N/A
>>>> Computer: S0032753955
>>>> Description:
>>>> Error code 000000c5, parameter1 90909090, parameter2
>>>> 00000002, parameter3 00000001, parameter4 8053a763.
>>>>
>>>> For more information, see Help and Support Center at
>>>> http://go.microsoft.com/fwlink/events.asp.
>>>> Data:
>>>> 0000: 53 79 73 74 65 6d 20 45 System E
>>>> 0008: 72 72 6f 72 20 20 45 72 rror Er
>>>> 0010: 72 6f 72 20 63 6f 64 65 ror code
>>>> 0018: 20 30 30 30 30 30 30 63 000000c
>>>> 0020: 35 20 20 50 61 72 61 6d 5 Param
>>>> 0028: 65 74 65 72 73 20 39 30 eters 90
>>>> 0030: 39 30 39 30 39 30 2c 20 909090,
>>>> 0038: 30 30 30 30 30 30 30 32 00000002
>>>> 0040: 2c 20 30 30 30 30 30 30 , 000000
>>>> 0048: 30 31 2c 20 38 30 35 33 01, 8053
>>>> 0050: 61 37 36 33 a763
>>>>
>>>
>>>
>>>.
>>>
>
>
>.
>

• Previous message: Jerry: "Re: Soundcard problem"
• In reply to: Michael Solomon \(MS-MVP Windows Shell/User\): "Re: System has recovered from a serious error"
• Next in thread: Michael Solomon \(MS-MVP Windows Shell/User\): "Re: System has recovered from a serious error"
• Reply: Michael Solomon \(MS-MVP Windows Shell/User\): "Re: System has recovered from a serious error"
• Messages sorted by: [ date ] [ thread ]