Re: XP problems

anonymous_at_discussions.microsoft.com
Date: 05/06/04 

Date: Wed, 5 May 2004 19:23:12 -0700

I do not have a firewall, pop blocker or any of the other
things mentioned. I do have Norton Antivirus. I keep the
cache cleared all the time. I wonder if it's a conflict
between the router connection of the 2 pc's something in
the set up. Maybe the pc reads one way to dial but I'm
another way? make sense? Mabe I'll try hp
tomorrow,hopefully I can get someone I can understand and
who understands me too.
thanks
>-----Original Message-----
>Do you have a firewall or other security software, do
you have any ad
>blocking or popup blocking software or security software
that includes such
>features, are you blocking cookies, any or all of these
could cause the
>message you are receiving.
>
>Also, be sure to clear the IE cache. Open Internet
Explorer, go to Tools,
>select Internet Options, click Delete Cookies, Delete
Files (Accept the
>option to delete all offline content) and click Clear
history and try HP
>support again.
>
>--
>Michael Solomon MS-MVP
>Windows Shell/User
>Backup is a PC User's Best Friend
>DTS-L.Org: http://www.dts-l.org/
>
>"pj" <anonymous@discussions.microsoft.com> wrote in
message
>news:907401c432f4$14434b20$a301280a@phx.gbl...
>> Ok I will explain:
>> I go to HP instant support on line, it ask you to send
>> your problem to them.it brings up a box and ask you to
>> put what the problem is " I briefly explain" hit send
>> then it comes back and says I am not connected to the
>> internet but I am connected. I spoke with hp (if I
could
>> understand them guess would help) they say it's an ISP
>> problem not their problem. I call my ISP and I have an
>> internet connection thru DSL. My other pc works fine
not
>> this XP I am having problems with.I was able to do the
>> instant help on line with hp when I first got the pc. I
>> am wondering if the problem is something in the
setting
>> because I have a DSL router I share with another pc in
>> our home. The other pc works fine.
>> I also told hp I could not get to some web sites. I get
>> an error message "unable to detect settings" hit
refresh
>> be sure yiou are connected to the internet.I go to the
>> other pc that shares the DSL connection I can connect
to
>> these web sites from that pc not the XP.
>> Again hp says it's a ISP problem. I feel it's some sort
>> of a conflict causing this. I don't know where to go
for
>> help. If hp can't help me...who can? I got the XP in
>> January and I could connect to all sites in the last 45
>> days I have had this issue.Any help would be most
>> appreciated.
>>
>>>-----Original Message-----
>>>Hi
>>>
>>>Sorry - could you please explain your problems with any
>> details - error
>>>messages etc. At The Moment your problem seems to be
>> with HP.
>>>
>>>--
>>>
>>>Will Denny
>>>MS-MVP Windows - Shell/User
>>>
>>>
>>><anonymous@discussions.microsoft.com> wrote in message
>>>news:8edf01c432e0$c74ecd70$a101280a@phx.gbl...
>>>| Could you please explain what you mean by vis a vis
ATM
>>>| Sorry don't understand
>>>| >-----Original Message-----
>>>| >Hi
>>>| >
>>>| >Can you please detail your problems vis-a-vis Win
XP.
>>>| Your posting ATM
>>>| >seems to be with HP.
>>>| >
>>>| >--
>>>| >
>>>| >Will Denny
>>>| >MS-MVP Windows - Shell/User
>>>| >
>>>| >
>>>| >"pj" <anonymous@discussions.microsoft.com> wrote in
>>>| message
>>>| >news:8e0501c432d0$0a30e760$a101280a@phx.gbl...
>>>| >| 1) Windows XP I try to access hp instant support
on
>>>| >| line, I type in question, it sends data, then I
get
>>>| error
>>>| >| message not connected to internet, but I am, I
have
>>>| DSL.
>>>| >| I have another pc connected and it works fine. I
>> call
>>>| Hp
>>>| >| support they say ISP problem call ISP they say you
>> have
>>>| >| internet access. Also I can not access certain web
>>>| sites
>>>| >| I put in wwb adderess it comes up can not detect
>>>| network
>>>| >| settings hit refresh be sure you're connected to
>>>| interent
>>>| >| and I am. HELP!
>>>| >| (2) I call support and they ask me to run a test
>> thru
>>>| >| www.sarc.com to see if I had a virus. It came back
>> as
>>>| you
>>>| >| need to run IE 5.0 or higher with active X and
>> script
>>>| >| enabled. I have IE 6.0. HELP!
>>>| >|
>>>| >
>>>| >.
>>>| >
>>>
>>>.
>>>
>
>
>.
>

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