Re: XP PC Hangs & reboots

From: Michael Solomon \(MS-MVP Windows Shell/User\) (user_at_#notme.com)
Date: 04/29/04 

Date: Thu, 29 Apr 2004 10:43:04 -0700

You're welcome, good luck. 

-- 
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/
"Michelle" <anonymous@discussions.microsoft.com> wrote in message 
news:5faf01c42de4$d82da540$a001280a@phx.gbl...
> Michael,
>
> Many Thanks for the advice, I'll try that this evening. I
> had a look in teh event logs and couldn't see anything
> that was consistent with the reboots, but I have changed
> audit setting so hopefully I can pick something up now.
>
> Again thanks for your help.
>
> Michelle
>>-----Original Message-----
>>Open Control Panel, open Administrative Tools, open
> Event Viewer, look for
>>errors corresponding to the crash, double click the
> error, the information
>>contained within may give a clue as to the
>>source of the problem.  If you don't understand the
> information inside, the
>>third button down in that dialog box will copy the
> information,
>>you can then paste it into a message and post it here
> and maybe we can
>>figure out what is going on.
>>
>>Assuming you have an XP CD and not a recovery CD, place
> the XP CD in the
>>drive, when the setup screen appears, select "Check
> System Compatibility,"
>>the report it generates may point to problem hardware or
> software on your
>>system.  If you do not have an XP CD, you can download
> this application
>>known as the Upgrade Advisor from the following site:
>>http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading
> /advisor.asp
>>Note: If you have access to a broadband connection it
> might be best to
>>download using that as this is a rather large download.
>>
>>Check for the latest drivers for your hardware,
> especially your graphics
>>card and soundcard and all peripherals connected to your
> system.  Do not use
>>Windows Update for this, go to the device manufacturer's
> web sites and if
>>you install updated drivers, ignore the message about
> drivers being unsigned
>>by Microsoft.  *Before installing any drivers, be sure
> you are well backed
>>up and it's probably a good idea to manually create a
> restore point in
>>System Restore in case you have problems as a result of
> the driver update
>>and note, System Restore is not a substitute for a
> backup.  Start\All
>>Programs\Accessories\System Tools\System Restore
>>
>>
>>-- 
>>Michael Solomon MS-MVP
>>Windows Shell/User
>>Backup is a PC User's Best Friend
>>DTS-L.Org: http://www.dts-l.org/
>>
>>"MichelleT" <anonymous@discussions.microsoft.com> wrote
> in message
>>news:577101c42d2f$76e9e790$a301280a@phx.gbl...
>>> This is going to sounds like a bit of a stupid question
>>> to some of you out there, but I'm lost and not sure
> where
>>> to go.
>>>
>>> A friend of mine has a Toshiba Laptop Running XP (SP1)
>>> and for some reason it just hangs mid application and
>>> reboots itself.
>>>
>>> I've run a virus check on it (symantec) and run a
> variety
>>> of spy/ad/malware removal tools, but they've all come
> up
>>> clean.
>>>
>>> The PC has been configured not to reboot on System
> failure
>>>
>>> Any ideas? Is there a known issue with XP or even
> toshiba
>>> laptops?
>>>
>>> Many Thanks in advance for your help
>>>
>>> Michelle
>>
>>
>>.
>>