COMPLAINT
From: Larry (anonymous_at_discussions.microsoft.com)
Date: 03/31/04
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Date: Wed, 31 Mar 2004 14:00:41 -0800
Hang in there George. A multi-billion dollar company
that "presents" signed drivers with free downloading and
installation that blow up users' computers should have to
help straighten out the mess -- no way around it! A
warning now and then wouldn't hurt, either.
As far as the sissies screaming "wanker" go, you had every
right to be disappointed, dissatisfied, and angry over the
treatment you received from Microsoft. And you really
deserved some adults to discuss it with rather than a
bunch of ninnies who get bad only when there's enough of
them that they can hide behind each other.
The solutions here are not that good. Many replies are
half-answered, when they are answered, and many are
downright snide. Did you notice that nobody tried to
analyze your problem, or propose a solution? It was too
complicated -- they'd have to work a little, maybe do a
search -- no way! Larry.
======================================================
>-----Original Message-----
>On Monday 26.03.2004 I checked the Windows XP site and
>found no critical updates. However, Windows XP checker
>recommended two driver upgrades. One for the ATI driver
>and two the sound card driver. I chose both. Since that
>moment my problems started! I get random freezing of the
>computer. Nothing works anymore and I have to reboot
>every time. The error report attributes this to the ATI
>driver. I tried to contact Microsoft by email to no
>avail. Their support site has become so cumbersome, so
>user unfriendly, so remote and distant from the consumer
>that one does not even want to continue asking for
>support anymore. Nobody can even complain to them
>directly, let alone get descent help. Their on-line tech
>support refers me to the ATI site to get support from
>them. When I tried to get online support and entered the
>product ID required they referred me back to the hardware
>manufacturer because the software is OEM. After all it
>was on the Microsoft site that the driver upgrade was
>recommended and installed. I want to complain not because
>I like it but because it is after their recommendation
>(on-line checker) that I upgraded the ATI driver which
>now gives me endless problems. It is unacceptable! And it
>is even more aggravating that one cannot even have direct
>access by email to them and tell them how arrogant they
>have become.
>
>This message is sent on this site in the hope that
>somebody at Microsoft will notice it and who is not so
>arrogant to service the public who after all made
>Microsoft what it is today. This whole incident is
>outrageous!
>
>Georges Kriemadis
>Fax: +1-973-4538195, Email: dfr8@iafrica.com
>
>.
>
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