Re: COMPLAINT
From: Mike (mike.hall.mail_at_sympatico.ca)
Date: 03/30/04
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Date: Tue, 30 Mar 2004 09:54:18 -0500
"George" <dfr8@iafrica.com> wrote in message
news:15c6701c4162f$df52dc40$a101280a@phx.gbl...
> On Monday 26.03.2004 I checked the Windows XP site and
> found no critical updates. However, Windows XP checker
> recommended two driver upgrades. One for the ATI driver
> and two the sound card driver. I chose both. Since that
> moment my problems started! I get random freezing of the
> computer. Nothing works anymore and I have to reboot
> every time. The error report attributes this to the ATI
> driver. I tried to contact Microsoft by email to no
> avail. Their support site has become so cumbersome, so
> user unfriendly, so remote and distant from the consumer
> that one does not even want to continue asking for
> support anymore. Nobody can even complain to them
> directly, let alone get descent help. Their on-line tech
> support refers me to the ATI site to get support from
> them. When I tried to get online support and entered the
> product ID required they referred me back to the hardware
> manufacturer because the software is OEM. After all it
> was on the Microsoft site that the driver upgrade was
> recommended and installed. I want to complain not because
> I like it but because it is after their recommendation
> (on-line checker) that I upgraded the ATI driver which
> now gives me endless problems. It is unacceptable! And it
> is even more aggravating that one cannot even have direct
> access by email to them and tell them how arrogant they
> have become.
>
> This message is sent on this site in the hope that
> somebody at Microsoft will notice it and who is not so
> arrogant to service the public who after all made
> Microsoft what it is today. This whole incident is
> outrageous!
>
> Georges Kriemadis
> Fax: +1-973-4538195, Email: dfr8@iafrica.com
ATI write the drivers.. Microsoft supply them
>
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