Re: Can I upgrade from XP to Win2K?

From: KMS - Brett Anderson (gotomysiteto_at_emailme.com)
Date: 03/15/04 

Date: Mon, 15 Mar 2004 00:04:55 -0500

Hi Rick,

Thanks for the reply.

I was not aware of the event log. I took a look and saw hundreds of errors
and twice as many warnings. Now that I am aware of it, I will check it
immediately upon restart after the next hard shutdown.

As to the hard shutdown, imagine working on a desktop with no UPS and the
power goes out. No warning, no nothing. BANG, it's off. This is a laptop,
it's only done it on mains power, 4 or 5 times while I'm in the middle of
typing a sentence, and a dozen or more times while it's not being used, but
is on, and docked on it's port replicator with mains power and a battery
installed.

I'll try the supervisor trick next time I call IBM, although it's more
likely right now that this system will be on Ebay by the end of this week,
as soon as I bring my old Celeron 400 Toshiba back on line. A far superior
machine to this one, in all ways except processor speed.

Thanks again.

Brett Anderson
KMS

"Rick "Nutcase" Rogers" <rick@mvps.org> wrote in message
news:eUdF60OCEHA.1456@TK2MSFTNGP09.phx.gbl...
> Hi Brett,
>
> Understand that you are somewhat miffed, and perhaps deservedly so.
However,
> the problem here is not the operating system. Either the hardware is
flawed,
> or the software is not XP-compatible (you didn't mention the program(s) by
> name, so it's hard to tell). If it's flawed hardware, as Bruce has stated,
> switching to Win2000 isn't going to help, as it is just as sensitive to
> defects. Also, you may find system functionality reduced by replacing the
> preinstalled OS with an older one that may not support the hardware that
is
> in use.
>
> As to the hard restarts, have you check the event logs for clues? Is there
a
> blue screen? Start/run eventvwr.msc and look at the system and application
> logs. The other possibility, should nothing exist in the logs, is an
> overheating problem. If this is the case, you likely will not see an error
> message. The cure is to invoke the warranty, as overheating in a laptop is
> difficult at best to resolve. Simply put things back the way you got them,
> then call it in and ask for an RMA. Also, not having added any hardware to
> the system does not rule out a hardware issue. I've seen plenty of units
> have component failures out of the box.
>
> By the way, I've found that the best way to deal with an unsupportive help
> desk rep is to calmly ask for their supervisor. Be patient, and state
> exactly what the issue is and why you believe that the initial rep is not
> helpful. Being overt or demanding usually results in putting people in a
> defensive mode and they will be less likely to try and help.
>
> --
> Best of Luck,
>
> Rick Rogers aka "Nutcase" MS-MVP - Win9x
> Windows isn't rocket science! That's my other hobby!
> http://mvp.support.microsoft.com/
> Associate Expert - WinXP - Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Win98 Help - www.rickrogers.org
>
> "KMS - Brett Anderson" <gotomysiteto@emailme.com> wrote in message
> news:e7fpB2LCEHA.2824@TK2MSFTNGP12.phx.gbl...
> > Warranty?!?!?!?! HAH!
> >
> > It's an IBM.
> >
> > What a friggin joke. IBM laptop warranty is voided if you buy the
> machine.
> > Leave it on the store shelf, it's got a good warranty. Buy it, warranty
> > voided. Common response from IBM warranty reps, "F*CK YOU"
> >
> > Machine is an IBM R40 laptop. IBM has told me there is NO warranty on
> > software issues if I *dare* to load something they didn't supply (which
is
> > anything useful).
> >
> > IBM tech support said I have a virus(in regards to machine shutting off,
> > hard restart, for no reason). They couldn't name the virus, or tell me
> > anything else about it, but it *obviously wasn't a problem with *their*
> > machine, or this garbage called XP.
> >
> > Oh, and their "software" warranty, on OEM installed software, runs out
> after
> > 30 days. Nice! 35 days into ownership, the mouse driver decided to
> ignore
> > all settings. No help from IBM. I used to live in NY, and pitied the
> > thousands of unemployed EX IBM employees. By now, I'd be glad to see
the
> > currently employed IBM employees rotting in hell beside them. LONG
LIVE
> > JAPAN!
> >
> > I have added no hardware to the machine. I've loaded all *FULL*, *LEGAL*
> > versions of software that was not preloaded, and I've had nothing but
> > headaches.
> >
> > That rules out hardware problems (that I also never experienced with the
> > superior OS), so it appears I'm left with the tedious task of doing a
> clean
> > install of a useable OS, along with reloading and recovering all the
> > applicable software and user files.
> >
> > Oh well. The penalty we pay for using MS products........
> >
> > Oh, and before all the MS reps on this group hop in with their biased
> > positions, I've tried all the relevant MS Usenet groups with the
problems
> > I've had, and not gotten a single response. Implying, of course, that
> there
> > is no fix for the problems I have, other than a more reliable OS.
> >
> > Comments?
> >
> > Brett Anderson
> >
> >
> >
> >
> > "Bruce Chambers" <bchambers@nospamcableone.net> wrote in message
> > news:10555tdhn5gi5f6@corp.supernews.com...
> > > Greetings --
> > >
> > > If you're having so much trouble with a brand new OEM
> > > installation, you really should contact the PC's manufacturer for some
> > > warranty support. And Win2K is just as likely to be as vulnerable to
> > > whatever underlying hardware problems are causing your current
> > > troubles. (Not to mention the fact that changing the OS on an OEM
> > > machine often voids the warranty.)
> > >
> > > Bruce Chambers
> > > --
> > > Help us help you:
> > > http://dts-l.org/goodpost.htm
> > > http://www.catb.org/~esr/faqs/smart-questions.html
> > >
> > > You can have peace. Or you can have freedom. Don't ever count on
> > > having both at once. -- RAH
> > >
> > > "KMS - Brett Anderson" <gotomysiteto@emailme.com> wrote in message
> > > news:uqWSL3KCEHA.3852@TK2MSFTNGP10.phx.gbl...
> > > > Thanks for the info.
> > > >
> > > > Given my experience with XP over the last 2.5 months, I have to
> > > > disagree on
> > > > the downgrade part.
> > > >
> > > > Can't get IIS working. Can't get FPSE working. Can't get the mouse
> > > > drivers
> > > > to work correctly. Constantly crashing. Constantly shutting down
> > > > the
> > > > computer without prompting.
> > > >
> > > > All with an untouched OEM install.
> > > >
> > > > Currently, XP is costing me between $500 and $1000 per week in lost
> > > > sales
> > > > due to it's refusal to follow instructions. Time to cut my losses
> > > > and go to
> > > > a proven stable OS. It's either Win2K or Unix. Yeah, I know Unix
> > > > is 10,000
> > > > times better, but I don't "know" it, so the learning curve will be
> > > > too
> > > > expensive.
> > > >
> > > >
> > > > Thanks
> > > >
> > > > Brett Anderson
> > > >
> > > >
> > >
> > >
> >
> >
>
>

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