Re: Outsourcing - A Horror Story With a Happy Ending
From: D.Currie (dmbcurrie.nospam_at_hotmail.com)
Date: 03/12/04
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Date: Fri, 12 Mar 2004 12:50:52 -0700
That message isn't any easier for people to understand, it's just what
you're used to. If it was REALLY friendly, the message would say:
"Excuse me, but you've put a non-bootable floppy in my drive, then told me
to boot from that disk. Do you really want to do that? If you take that disk
out, I will boot normally. Or you can find a bootable disk...look! there's
one over there on your desk! And if you give me that disk, I will happily
boot from it."
"anon" <anonymous@discussions.microsoft.com> wrote in message
news:b7bc01c407f2$572fd890$a501280a@phx.gbl...
> Too logical for the average user "insert bootable media".
> Must make it more complex so we have a good reason to
> update our skills and expect a learning curve adjustment.
> LOL
>
>
>
> >-----Original Message-----
> >Of course the problem never would have arisen if MS had
> kept the earlier and
> >very understandable Windows versions' message -
> something like "Insert
> >Bootable media".
> >
> >--
> >PT
> >"Bruce Chambers" <bchambers@nospamcableone.net> wrote in
> message
> >news:1052egmocassk30@corp.supernews.com...
> >Greetings --
> >
> > Yes, the old floppy in the A: drive causing the
> standard "NTLDR
> >missing" error message is a very common event. And it
> has been so for
> >many years, since the advent of WinNT. In fact, this
> solution is so
> >common and so obvious that perhaps the telephone tech
> simply didn't
> >want to offend you by suggesting that you could have
> possibly
> >overlooked it?
> >
> >
> >Bruce Chambers
> >--
> >Help us help you:
> >http://dts-l.org/goodpost.htm
> >http://www.catb.org/~esr/faqs/smart-questions.html
> >
> >You can have peace. Or you can have freedom. Don't
> ever count on
> >having both at once. -- RAH
> >
> >"PT" <xyz@xyz.com> wrote in message
> >news:eXbLAz9BEHA.1704@TK2MSFTNGP10.phx.gbl...
> >> This morning, I turned on my Dell computer, and
> received an error
> >> message:
> >> "NTLDR is missing. Press any key to restart". After
> several
> >> attempts at
> >> pressing the "enter" key and getting the same message,
> rebooting
> >> several
> >> times and getting the same message, I called Dell
> Phone Support.
> >>
> >>
> >>
> >> The technician somewhere in India told me that this
> was a relatively
> >> common
> >> problem, and required reinstalling the file in the
> I386 folder. He
> >> then
> >> went through a long sequence of steps to try to
> reinstall the file
> >> from the
> >> Windows XP reinstallation CD. He kept running into
> problems,
> >> getting the
> >> message "Access denied" when we tried accessing the
> I386 folder.
> >> Eventually, after about an hour on the phone, he told
> me that
> >> several files
> >> had been corrupted, and the only thing left to do was
> to re-format
> >> the hard
> >> drive, reinstall Windows, and try to rebuild the
> system. I was told
> >> that
> >> the process requires about 2 - 3 hours to complete.
> >>
> >>
> >>
> >> I decided to do so using a local computer servicing
> company which
> >> had
> >> previously installed Ghost and made a backup image of
> my hard drive.
> >> I
> >> started out by explaining the NTLDR error message.
> The following is
> >> a
> >> nearly verbatim transcript of our conversation"
> >>
> >>
> >>
> >> Local Tech: "Do you have a floppy in the floppy
> drive?"
> >>
> >>
> >>
> >> Me: "No --- Wait a minute - yes I do! I guess I
> should remove it?"
> >>
> >>
> >>
> >> Local Tech: "Yes, then reboot"
> >>
> >>
> >>
> >> Me: "It's booting correctly - Is that what the
> problem was?"
> >>
> >>
> >>
> >> Local Tech: "Yes - That's the message you get when
> you try to boot
> >> from the
> >> floppy drive - It's a standard cryptic MS error
> message.
> >>
> >>
> >>
> >> So how to I rate the advice the Dell Indian technician
> provided?
> >>
> >>
> >>
> >> 1.. Not only didn't he know the simple and apparently
> obvious
> >> solution to
> >> what is an extremely common problem - a badly designed
> Windows XP
> >> error
> >> message.
> >>
> >>
> >> 2.. Not only did he waste an hour of my time on a
> fruitless
> >> exercise when
> >> a knowledgeable tech could have solved the problem in
> ten seconds.
> >>
> >>
> >> 3.. But - if I had blindly followed his advice, I
> would have at
> >> best, lost
> >> all the programs, data files and everything else I've
> added since
> >> purchase.
> >>
> >>
> >> To summarize - this incident has severely shaken my
> faith in the
> >> quality of
> >> Dell support service, I should mention that when I
> told the local
> >> tech of
> >> the procedure that the Dell support tech had followed,
> and the
> >> recommendation he gave - the local tech told
> me "those guys don't
> >> know very
> >> much - they just follow scripts, and rush you into
> replacing
> >> equipment and
> >> software."
> >>
> >>
> >> --
> >> PT
> >>
> >>
> >
> >
> >
> >.
> >
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