Re: Outsourcing - A Horror Story With a Happy Ending

From: anon (anonymous_at_discussions.microsoft.com)
Date: 03/12/04 

Date: Thu, 11 Mar 2004 21:24:49 -0800

Too logical for the average user "insert bootable media".
Must make it more complex so we have a good reason to
update our skills and expect a learning curve adjustment.
LOL

>-----Original Message-----
>Of course the problem never would have arisen if MS had
kept the earlier and
>very understandable Windows versions' message -
something like "Insert
>Bootable media".
>
>--
>PT
>"Bruce Chambers" <bchambers@nospamcableone.net> wrote in
message
>news:1052egmocassk30@corp.supernews.com...
>Greetings --
>
> Yes, the old floppy in the A: drive causing the
standard "NTLDR
>missing" error message is a very common event. And it
has been so for
>many years, since the advent of WinNT. In fact, this
solution is so
>common and so obvious that perhaps the telephone tech
simply didn't
>want to offend you by suggesting that you could have
possibly
>overlooked it?
>
>
>Bruce Chambers
>--
>Help us help you:
>http://dts-l.org/goodpost.htm
>http://www.catb.org/~esr/faqs/smart-questions.html
>
>You can have peace. Or you can have freedom. Don't
ever count on
>having both at once. -- RAH
>
>"PT" <xyz@xyz.com> wrote in message
>news:eXbLAz9BEHA.1704@TK2MSFTNGP10.phx.gbl...
>> This morning, I turned on my Dell computer, and
received an error
>> message:
>> "NTLDR is missing. Press any key to restart". After
several
>> attempts at
>> pressing the "enter" key and getting the same message,
rebooting
>> several
>> times and getting the same message, I called Dell
Phone Support.
>>
>>
>>
>> The technician somewhere in India told me that this
was a relatively
>> common
>> problem, and required reinstalling the file in the
I386 folder. He
>> then
>> went through a long sequence of steps to try to
reinstall the file
>> from the
>> Windows XP reinstallation CD. He kept running into
problems,
>> getting the
>> message "Access denied" when we tried accessing the
I386 folder.
>> Eventually, after about an hour on the phone, he told
me that
>> several files
>> had been corrupted, and the only thing left to do was
to re-format
>> the hard
>> drive, reinstall Windows, and try to rebuild the
system. I was told
>> that
>> the process requires about 2 - 3 hours to complete.
>>
>>
>>
>> I decided to do so using a local computer servicing
company which
>> had
>> previously installed Ghost and made a backup image of
my hard drive.
>> I
>> started out by explaining the NTLDR error message.
The following is
>> a
>> nearly verbatim transcript of our conversation"
>>
>>
>>
>> Local Tech: "Do you have a floppy in the floppy
drive?"
>>
>>
>>
>> Me: "No --- Wait a minute - yes I do! I guess I
should remove it?"
>>
>>
>>
>> Local Tech: "Yes, then reboot"
>>
>>
>>
>> Me: "It's booting correctly - Is that what the
problem was?"
>>
>>
>>
>> Local Tech: "Yes - That's the message you get when
you try to boot
>> from the
>> floppy drive - It's a standard cryptic MS error
message.
>>
>>
>>
>> So how to I rate the advice the Dell Indian technician
provided?
>>
>>
>>
>> 1.. Not only didn't he know the simple and apparently
obvious
>> solution to
>> what is an extremely common problem - a badly designed
Windows XP
>> error
>> message.
>>
>>
>> 2.. Not only did he waste an hour of my time on a
fruitless
>> exercise when
>> a knowledgeable tech could have solved the problem in
ten seconds.
>>
>>
>> 3.. But - if I had blindly followed his advice, I
would have at
>> best, lost
>> all the programs, data files and everything else I've
added since
>> purchase.
>>
>>
>> To summarize - this incident has severely shaken my
faith in the
>> quality of
>> Dell support service, I should mention that when I
told the local
>> tech of
>> the procedure that the Dell support tech had followed,
and the
>> recommendation he gave - the local tech told
me "those guys don't
>> know very
>> much - they just follow scripts, and rush you into
replacing
>> equipment and
>> software."
>>
>>
>> --
>> PT
>>
>>
>
>
>
>.
>

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