Re: XP Pro SP1 Defrag causes restart

From: Michael Solomon \(MS-MVP Windows Shell/User\) (user_at_#notme.com)
Date: 03/05/04 

Date: Thu, 4 Mar 2004 20:49:38 -0800

First, be sure your antivirus software has the latest definitions and run a
virus scan.

Second, download, install and run Ad Aware:
www.lavasoftusa.com
Note: you should always be well backed up before running an application of
this type.

If your system is clear of viruses, open Control Panel, open System, go to
the Advanced tab, click Settings under Startup and Recovery, remove the
check from "Automatically Restart" under System Failure. This will cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer, look for
errors corresponding to the crash, double click the error, the information
contained within may give a clue as to the
source of the problem.

Assuming you have an XP CD and not a recovery CD, place the XP CD in the
drive, when the setup screen appears, select "Check System Compatibility,"
the report it generates may point to problem hardware or software on your
system. If you do not have an XP CD, you can download this application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download. 

-- 
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/
"S Edward" <Noone@nowhere.com> wrote in message 
news:%23grWhymAEHA.1288@TK2MSFTNGP10.phx.gbl...
> When I try to anylize and or defrag my hard drive, windows shuts down as 
> if
> the reset button is pressed. When it restarts and tries to send an error
> report it states: Device Driver has caused a problem, no remedy known. Any
> hints?
>
> I have disabled all of the hardware drivers one by one and it continues.
> Any ideas?
>
> Please help
>
> sb_12367@msn.nospam.com
>
> remove the .nospam
>
>