RE: XP won't restart - shutsdown instead

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Thanks for the attempt but I already tried that. There is absolutely no entry
in any event log to explain the problem. It's not hardware related because I
reinstalled Windows on several systems and they work fine now. I tested that
by removing the HDD from a working system and installed it in one that won't
restart and it restart. There must be a setting or a registry entry doing
this. The biggest problem system is a Windows Server 2003 for terminal
services. I don't want to have to reinstall it. All systems seem to have
began doing this when we switched from a Novell server to a Microsoft server.
Could it be related to the Novell Client32 software?
There is no help on either Novell's or Microsoft's knowledgebase.
Thanks,
Devin

"Anteaus" wrote:

The reverse is by far the more common problem, i.e. the computer restarts
instead of switching off. Nevertheless the cause is probably similar.

Try booting from DOS/Ubuntu Live/Knoppix/WinPE to see if the problem exists
in other OS's. If the problem still exists with an entirely different OS,
it's probably a BIOS/CMOS configuration problem.

If it's an OS problem, then a likely cause is a process bugging-out when
it's told to shutdown. The system logs may give some clue as to the
specifics.

"Devin" wrote:

We recently began getting a problem on all workstations and our terminal
server.
XP SP3 and Windows Server 2003 SP2 stations no longer will restart. Whenever
a restart command is issued the systems shutdown instead. I don't run and
Roxio software, all firmware is up to date, all software is up to date. I
can't install BIOS updates due to the fact the system needs to restart in
order to install. Even the auto-update from Microsoft shutsdown my computers.

Please help!
Thank you,
Devin
.

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