RE: standby, turn off and reset bar problem



"Joan" wrote:

Hi. I hope you can help me. My friend got Dell desktop computer with windows
xp on it. Everything is working, but there is problem with turn off, standby
and reset bar. I hope you know what I mean, when you want to turn it off
there is a bar with these 3 functions. When you click turn it off it is
reseting itself. And standby and reset buttons are gray and I am not able to
use them at all. I found few suggestions on web, but I prefer to ask by
myself.
And I think power button on computer is reseting itself all the time, too.
So the only way to turn it off is just unplug it.
Thank you for your help.

Did you make sure the power cord is firmly fited to the back of the Case?
Does it got overheated?
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

HTH,
nass
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http://www.nasstec.co.uk
.