Re: ms paint unable to open jpegs on desktop

Hi,

No idea from where the other mspaint listing is coming from. Can you check if there are two copies of mspaint.exe in your system (just in case)?

"This action is only valid for products that are currently installed."

The above error is a Windows Installer error. I believe the event log should reveal the product name that's being launched.

Click Start, Run and type eventvwr.msc
Select the "Application" log
Look for the recent entries with the source column containing "MsiInstaller"
Double-click the entry for more details.

In some cases, the application name may not be available, but the ProductCode will be available. You can then map the ProductCode with the actual product name using the steps listed in this article:

Windows Installer: Dealing with installation failures:
http://www.winhelponline.com/articles/68/1/

PhotoSnapViewer.exe is apparently a component of Nero (and one I could live without

That may be it. Is it a Windows Installer package, and can you try reinstalling it?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"jsyv" <jsyv@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:7E756B25-D200-4658-8832-6B6D1CC735BC@xxxxxxxxxxxxxxxx
Ramesh,

First, in response to your reply of 5/21, I went into the registry and
removed the key
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.JPEG\OpenWithList]
"b"="mspaint.exe" (there appeared to be only one instance of this, not two
as I was expecting).
Unfortunately, my "open with" list box still contains two instances of MS
Paint, one of which opens a blank file, with the second instance opening the
correct jpeg file residing on the desktop. Also, the .jpeg file association
fix did not appear to correct the problem (no obvious impact). Is there
another place to look to find out why two instances of MS Paint are in my
"open with" box? I tried right clicking on each of them (hoping to get
"properties"), but this action simply launches the program (with different
results).

In response to your question of 5/22, when I dbl-click jpeg files on the
desktop, nothing happens. If I right click and select the first instance of
MS PAint, Paint opens a blank file; if I selectthe second instance, the
correct .jpeg file opens. I tried dbl-clicking a non-desktop .jpeg file
(which used to open Paint), but now I receive the error message
"c:\{filename.jpeg} - This action is only valid for products that are
currently installed."

Finally, PhotoSnapViewer.exe is apparently a component of Nero (and one I
could live without, if necessary to resolve these issues), but interestingly
it does not open when I dbl-click on a .jpeg file.

Thanks again for any suggestions you may have in how to get this system
operating normally.

- jsyv


.

Relevant Pages

  • Re: ms paint unable to open jpegs on desktop
    ... The above error is a Windows Installer error. ... Paint, one of which opens a blank file, with the second instance opening the ... correct jpeg file residing on the desktop. ...
    (microsoft.public.windowsxp.accessibility)
  • Re: ms paint unable to open jpegs on desktop
    ... Perhaps you can send me a Remote Assistance ticket so that I can try to remove the duplicate "paint" entry from the registry. ... The above error is a Windows Installer error. ... Paint, one of which opens a blank file, with the second instance opening the ... correct jpeg file residing on the desktop. ...
    (microsoft.public.windowsxp.accessibility)
  • Re: ms paint unable to open jpegs on desktop
    ... Paint, one of which opens a blank file, with the second instance opening the ... correct jpeg file residing on the desktop. ... Ramesh Srinivasan, Microsoft MVP ...
    (microsoft.public.windowsxp.accessibility)
  • Re: System Restore
    ... I ran System Restore to try and fix a problem with Microsoft Word and ... Windows Installer Box Opens saying it is preparing to install. ... Contact application vendor to verify this is a valid Windows Installer ...
    (microsoft.public.windowsxp.general)
  • Re: Web Pages Opening Small in Windows XP
    ... Thanks for pointing out the error of my ... "Phil Wilson" wrote: ... Definitive Guide to Windows Installer ... emailed me that when she tries to open a web page through IE it opens ...
    (microsoft.public.dotnet.general)