Re: Shutdown error message

From: Questa (noresponse_at_yahoo.com)
Date: 03/01/05 

Date: Tue, 1 Mar 2005 08:37:01 -0500

Updated AntiVirus /Adaware and both scans negative.I did note on previous
submission of info that system was cleared-no virus or malware. Will check
for connections to Network Interface card and any 'unusual' software and
network applications. Thanking you in Advance............
"Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
news:%234NOALdHFHA.2420@TK2MSFTNGP14.phx.gbl...
> Responses inline below.
>
> --
> Michael Solomon MS-MVP
> Windows Shell/User
> Backup is a PC User's Best Friend
> DTS-L.Org: http://www.dts-l.org/
>
> "Questa" <noresponse@yahoo.com> wrote in message
> news:uDVRW%23QHFHA.3968@TK2MSFTNGP14.phx.gbl...
>> Thanks for your response! I followed instructions and here are
>> results-most of them I am unsure as of how to address them.My system was
>> clear of viruses and malware. 1.No checkmark in "Automatically Restart"
>
> No problem. I always make that suggestion because it is usually turned on
> by default. I routinely suggest it as a precaution because if it is
> checked, if updating drivers or patching the system causes the system to
> crash it would restart without displaying an error message.
>
> 2.Event Viewer had
>> several "Errors"-Under system there were 4 of these event s #1005 -DCOM
>> got error,service cannot be started, it is disabled or no enabled devices
>> associated with it. Attempting to start service NetSvc with arguments in
>> service in order to run HKLM/software/Intel/Network
>> Service/NCS/Synclayer modules/NCSNet Service.
>
> This is a fairly common error and probably has nothing to do with your
> issue. Some services on XP are for purposes beyond a user's needs. In
> your case, it appears to be related to a device which you either are not
> using and as such have no connection or because you are not using it, the
> service has been disabled.
>
>
> 3. Event viewer had several "Warnings"-Under
>> application there were 2 of these events#1517 -Windows saved user
>> (computer name) /Owner registry while an application or service was still
>> using the registry during log off. User NT Authority/system,
>> Source-Userevn.
>
> Again, fairly commone but in your case might be related to the error on
> shutdown but only as a symptom caused by whatever application is hanging
> when the system shuts down.
>
> 4.Several "Warnings"-Under evnt agnt there were 2 of these events #'s 1015
> &
>> 1003 -Trace level parameter not located in registry, Default trace level
>> used is 32. Under userenv event #1517-Services running as a user account,
>> configure them to run local or Network Service Account.
>>
> Above seems to indicate something you have installed is making a call to
> the registry but there are no registry references. All of the above seems
> to indicate some network related issue but does not reveal the source.
> Perhaps some device you have connected to the system or some software you
> have installed. A situation such as this usually requires removing items
> one by one, then running the system for awhile after each removal to see
> if you still have the issue. This applies to both software and hardware.
> In other words, if after removing all applications you still have the
> issue, you'd disconnect hardware items one by one until the issue goes
> away.
>
> The above begs the question, do you have something connected to your
> network interface card, if yes, what item might that be? Any other type
> of unusual software or networking applications.
>
> I hope I submitted this correctly. When I placed the XP CD in and clicked
> on
>> "check system Compatibilty", I got the following message -Version on
>> systerm is different that one on CD,if you continue will lose newer
>> version. Should I go ahead with this and when finished just reinstall
>> SP2?....Thanking you in Advance.
>
> If you have SP1 or SP2 installed on the system and you have a version of
> XP that dates back prior to either one or both of those, you would receive
> this error. If you were doing a repair install, you would have to remove
> the service pack before proceeding. I have not seen that before as a
> response to the compatiblity check but if you have a service pack
> installed, you might want to first remove it before running the check.
>
> You didn't mention anything about virus checking or the chack for malware
> with Ad Aware, did these turn up negative?
>
>
>> "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
>> news:OjFOFqTGFHA.1392@tk2msftngp13.phx.gbl...
>>> For the most part, error reports sent to Microsoft go into a database of
>>> errors and issues which Microsoft uses as a guide to determine problem
>>> areas in the system and whether or not they are in the OS itself or the
>>> result of something installed on the system.
>>>
>>> First, be sure your antivirus software has the latest definitions and
>>> run a
>>> virus scan.
>>>
>>> Also, download, install and run Ad Aware:
>>> www.lavasoftusa.com
>>>
>>> If your system is clear of viruses and any malware, open Control Panel,
>>> open
>>> System, go to
>>> the Advanced tab, click Settings under Startup and Recovery, remove the
>>> check from "Automatically Restart" under System Failure. This will
>>> cause
>>> the system to blue screen instead of restarting on errors and the
>>> information on the blue screen may give a clue as to the source of the
>>> issue.
>>>
>>> Open Control Panel, open Administrative Tools, open Event Viewer, look
>>> for
>>> errors corresponding to the crash, double click the error, the
>>> information
>>> contained within may give a clue as to the
>>> source of the problem.
>>>
>>> Assuming you have an XP CD and not a recovery CD, place the XP CD in the
>>> drive, when the setup screen appears, select "Check System
>>> Compatibility,"
>>> the report it generates may point to problem hardware or software on
>>> your
>>> system. If you do not have an XP CD, you can download this application
>>> known as the Upgrade Advisor from the following site:
>>> http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
>>> Note: If you have access to a broadband connection it might be best to
>>> download using that as this is a rather large download.
>>>
>>> Check for the latest drivers for your hardware, especially your graphics
>>> card and soundcard and all peripherals connected to your system. No not
>>> use
>>> Windows Update for this, go to the device manufacturer's web sites and
>>> if
>>> you install updated drivers, ignore the message about drivers being
>>> unsigned
>>> by Microsoft.
>>>
>>>
>>> --
>>> Michael Solomon MS-MVP
>>> Windows Shell/User
>>> Backup is a PC User's Best Friend
>>> DTS-L.Org: http://www.dts-l.org/
>>>
>>> "Questa" <noresponse@yahoo.com> wrote in message
>>> news:ueAYaU1FFHA.3120@TK2MSFTNGP12.phx.gbl...
>>>> When I shutdown Windows I get the following error message: "Generic
>>>> Host Process for Win32 has encountered a problem and needs to close."
>>>> Also asks if I want to send error report. I have clicked send
>>>> twice.Will I receive a response or can anyone help me understand what
>>>> the problem it encounters may be. Is there a way to check on error
>>>> reports you submit? It does not appear every time I shut down. I have
>>>> no operational problems. Recently reinstall WindowsXP SP2. Thanking you
>>>> in Advance....................................
>>>>
>>>
>>>
>>
>>
>
>

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