Re: Shutdown error message
From: Michael Solomon \(MS-MVP\) (user_at_#notme.com)
Date: 02/28/05
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Date: Mon, 28 Feb 2005 12:19:18 -0800
Responses inline below.
-- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "Questa" <noresponse@yahoo.com> wrote in message news:uDVRW%23QHFHA.3968@TK2MSFTNGP14.phx.gbl... > Thanks for your response! I followed instructions and here are > results-most of them I am unsure as of how to address them.My system was > clear of viruses and malware. 1.No checkmark in "Automatically Restart" No problem. I always make that suggestion because it is usually turned on by default. I routinely suggest it as a precaution because if it is checked, if updating drivers or patching the system causes the system to crash it would restart without displaying an error message. 2.Event Viewer had > several "Errors"-Under system there were 4 of these event s #1005 -DCOM > got error,service cannot be started, it is disabled or no enabled devices > associated with it. Attempting to start service NetSvc with arguments in > service in order to run HKLM/software/Intel/Network Service/NCS/Synclayer > modules/NCSNet Service. This is a fairly common error and probably has nothing to do with your issue. Some services on XP are for purposes beyond a user's needs. In your case, it appears to be related to a device which you either are not using and as such have no connection or because you are not using it, the service has been disabled. 3. Event viewer had several "Warnings"-Under > application there were 2 of these events#1517 -Windows saved user > (computer name) /Owner registry while an application or service was still > using the registry during log off. User NT Authority/system, > Source-Userevn. Again, fairly commone but in your case might be related to the error on shutdown but only as a symptom caused by whatever application is hanging when the system shuts down. 4.Several "Warnings"-Under evnt agnt there were 2 of these events #'s 1015 & > 1003 -Trace level parameter not located in registry, Default trace level > used is 32. Under userenv event #1517-Services running as a user account, > configure them to run local or Network Service Account. > Above seems to indicate something you have installed is making a call to the registry but there are no registry references. All of the above seems to indicate some network related issue but does not reveal the source. Perhaps some device you have connected to the system or some software you have installed. A situation such as this usually requires removing items one by one, then running the system for awhile after each removal to see if you still have the issue. This applies to both software and hardware. In other words, if after removing all applications you still have the issue, you'd disconnect hardware items one by one until the issue goes away. The above begs the question, do you have something connected to your network interface card, if yes, what item might that be? Any other type of unusual software or networking applications. I hope I submitted this correctly. When I placed the XP CD in and clicked on > "check system Compatibilty", I got the following message -Version on > systerm is different that one on CD,if you continue will lose newer > version. Should I go ahead with this and when finished just reinstall > SP2?....Thanking you in Advance. If you have SP1 or SP2 installed on the system and you have a version of XP that dates back prior to either one or both of those, you would receive this error. If you were doing a repair install, you would have to remove the service pack before proceeding. I have not seen that before as a response to the compatiblity check but if you have a service pack installed, you might want to first remove it before running the check. You didn't mention anything about virus checking or the chack for malware with Ad Aware, did these turn up negative? > "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message > news:OjFOFqTGFHA.1392@tk2msftngp13.phx.gbl... >> For the most part, error reports sent to Microsoft go into a database of >> errors and issues which Microsoft uses as a guide to determine problem >> areas in the system and whether or not they are in the OS itself or the >> result of something installed on the system. >> >> First, be sure your antivirus software has the latest definitions and run >> a >> virus scan. >> >> Also, download, install and run Ad Aware: >> www.lavasoftusa.com >> >> If your system is clear of viruses and any malware, open Control Panel, >> open >> System, go to >> the Advanced tab, click Settings under Startup and Recovery, remove the >> check from "Automatically Restart" under System Failure. This will cause >> the system to blue screen instead of restarting on errors and the >> information on the blue screen may give a clue as to the source of the >> issue. >> >> Open Control Panel, open Administrative Tools, open Event Viewer, look >> for >> errors corresponding to the crash, double click the error, the >> information >> contained within may give a clue as to the >> source of the problem. >> >> Assuming you have an XP CD and not a recovery CD, place the XP CD in the >> drive, when the setup screen appears, select "Check System >> Compatibility," >> the report it generates may point to problem hardware or software on your >> system. If you do not have an XP CD, you can download this application >> known as the Upgrade Advisor from the following site: >> http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp >> Note: If you have access to a broadband connection it might be best to >> download using that as this is a rather large download. >> >> Check for the latest drivers for your hardware, especially your graphics >> card and soundcard and all peripherals connected to your system. No not >> use >> Windows Update for this, go to the device manufacturer's web sites and if >> you install updated drivers, ignore the message about drivers being >> unsigned >> by Microsoft. >> >> >> -- >> Michael Solomon MS-MVP >> Windows Shell/User >> Backup is a PC User's Best Friend >> DTS-L.Org: http://www.dts-l.org/ >> >> "Questa" <noresponse@yahoo.com> wrote in message >> news:ueAYaU1FFHA.3120@TK2MSFTNGP12.phx.gbl... >>> When I shutdown Windows I get the following error message: "Generic Host >>> Process for Win32 has encountered a problem and needs to close." Also >>> asks if I want to send error report. I have clicked send twice.Will I >>> receive a response or can anyone help me understand what the problem it >>> encounters may be. Is there a way to check on error reports you submit? >>> It does not appear every time I shut down. I have no operational >>> problems. Recently reinstall WindowsXP SP2. Thanking you in >>> Advance.................................... >>> >> >> > >
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