Re: Windows XP Home refuses to close down

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From: Eric Hardy (EricHardy_at_discussions.microsoft.com)
Date: 02/23/05 

Date: Wed, 23 Feb 2005 02:35:04 -0800

Thanks Sharon F and Matrix for all your suggestions. I had previously tried
System Restore but because Windows would not close down properly the restore
would not take effect. Now, at last, I have resolved the problem this
morning. I checked through all my backup files and found that I had made a
state system backup on an external drive a few days before my troubles
started. I did a full restore and lo and behold eveything is now functioning
properly, including my broadband access to the internet!! Luckily I have had
my desktop computer running all this time which has allowed me to carry on
this correspondence. Thanks again. Eric Hardy

"Sharon F" wrote:

> On Thu, 17 Feb 2005 02:11:01 -0800, Eric Hardy wrote:
>
> > Thanks Matrix. Unfortunately there has been a general snarl up which now
> > prevents me from connecting to the internet so I cannot access websites. I
> > think I might have had a virus. My Antivirus software told me that it
> > detected one. and went on (so the message said) to repair it. The trouble
> > with connecting to the internet and windows refusing to close happened at the
> > same time. I cannot use the restore system commands because it will not take
> > effect if Windows does not shut down properly. I am still struggling
> >
> > "Matrix" wrote:
> >
>
> For getting back online, try the following at a command prompt if you have
> XP with SP2 installed:
> Netsh winsock reset
>
> For earlier versions of the OS see the following document in the MS
> Knowledge Base:
> http://support.microsoft.com/?kbid=892350.
>
> If still no luck getting online, borrow a computer and go online to read
> about the virus your antivirus program detected. There may be additional
> cleaning/repair steps that you have to do manually to completely clean it
> off of your system.
>
> A method you could try to get System Restore to run:
> How to start the System Restore tool at a command prompt in Windows XP
> http://support.microsoft.com/default.aspx?scid=304449
>
> --
> Sharon F
> MS-MVP ~ Windows Shell/User
>

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