Re: CANNOT install Streets and Trips 2005
From: Bern :-) (Bern_at_discussions.microsoft.com)
Date: 02/20/05
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Date: Sat, 19 Feb 2005 16:43:04 -0800
Removed all of Norton, checked around for other techie advice as well, but
haven't found anyone with this problem yet. Clean Install is a LAST
RESORT!!! Too many other programs collected over time to also reinstall.
Personal files are backed up to CD. I did notice that my computer doesn't
have a c:/windows/installer folder, but my husband's does. His is the one
with the problem. My computer is set to show hidden folders. Any other
suggestions?
Bern :-)
"Michael Solomon (MS-MVP)" wrote:
> That'll teach me, I saw the KB article referencing Norton as well. Given
> what you've posted, my guess is Norton is the issue even though it is a
> later version than mentioned in the article. You might try removing it as
> the KB article suggests, also check the Symantec website, www.symantec.com
> for issues such as this, they may have a fix or a work around.
>
> There are also removal steps in that Knowledge Base Article.
>
> --
> Michael Solomon MS-MVP
> Windows Shell/User
> Backup is a PC User's Best Friend
> DTS-L.Org: http://www.dts-l.org/
>
> "Bern :-)" <Bern@discussions.microsoft.com> wrote in message
> news:4FC2E1D5-C3A6-4C34-A615-11A2B3DB7875@microsoft.com...
> > That registry entry is not there. You said if not there, it defaulted to
> > "0", so I will assume that it is "0". We also checked all the Microsoft
> > Knowledge base articles, and other online resources. The only reference
> > to
> > our error message is one regarding Norton Antivirus being installed with a
> > previous version of Norton Antivirus. My husband is running Norton
> > Antivirus
> > 2002. We checked to make sure that my husband is the administrator, that
> > his
> > log on has full capabilities, etc. Last week he tried to install the free
> > trial of streets and trips but the installation failed. I removed the
> > entry
> > from the downloaded program files folder in the windows folder. I would
> > really appreciate any other suggestions. Thanks. Bern :-)
> >
> > "Michael Solomon (MS-MVP)" wrote:
> >
> >> Verify that the registry value DisableMSI under the key
> >>
> >>
> >> HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer
> >>
> >>
> >> is NOT set to 1 or 2 (if it doesn't exist, it will default to 0 for
> >> WinXP or earlier)
> >>
> >>
> >> If it is set to 1 or 2, change it to 0.
> >>
> >> --
> >> Michael Solomon MS-MVP
> >> Windows Shell/User
> >> Backup is a PC User's Best Friend
> >> DTS-L.Org: http://www.dts-l.org/
> >>
> >> "Bern :-)" <Bern :-)@discussions.microsoft.com> wrote in message
> >> news:570A93DA-AEB9-405C-BC72-442BCA0387BF@microsoft.com...
> >> > We just purchased this product this week. CANNOT install on Windows XP
> >> > machine. Message says that "The System Administrator has set policies
> >> > to
> >> > prevent this installation."
> >> > Only one user on computer who is administrator. No problems installing
> >> > any
> >> > other programs. No clue, PLEASE HELP!! Bern :-)
> >>
> >>
> >>
>
>
>
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