Re: System Restore/Office 2000 SB problems after Changing Hard Dri
From: Michael Solomon \(MS-MVP\) (user_at_#notme.com)
Date: 01/11/05
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Date: Tue, 11 Jan 2005 10:33:40 -0800
Your initial post indicated an issue with the hard drive without specifying
what the issue was and my response was speculative. If there is no problem
in this regard there's no need install for this purpose though there are a
lot of other reasons to install SP2. The differential in space between 186
and 200 is likely the difference in how the manufacturer defines a GB.
AS to the System Restore issue, try the following:
First, be sure your antivirus software has the latest definitions and run a
virus scan.
Second, download, install and run Ad Aware:
www.lavasoftusa.com
The following assumes you have an actual XP CD as opposed to a restore CD or
restore partition supplied by your PC manufacturer.
Go to Start, type sfc /scannow in the run box and press enter. Note, there
is a space between sfc and the forward slash. You will be asked for your XP
CD. Be aware, upon inserting the CD the XP setup screen may appear, this is
not a part of sfc /scannow, rather it is being invoked by autorun. Simply
minimize the screen and allow sfc to continue.
If the above fails to resolve the issue, try a repair install as follows:
Be sure you are well backed up in case there is a problem from which you are
unable to recover. NOTE, while a repair install should leave your data
files intact, if something goes wrong during the repair install, you may be
forced to start over and do a clean install of XP. If you don't have your
data backed up, you would lose your data should that eventuality occur.
Assuming your system is set to boot from the CD-ROM drive, boot with the XP
CD in the drive. If it isn't or you are not sure, you need to enter the
system's BIOS. When you boot the system, the first screen usually has
instructions that if you wish to enter setup press a specific key, when you
see that, do so. Then you will have to navigate to the boot sequence, if
the CD-ROM drive is not first line, set it first in the boot sequence. Save
your settings and exit with the XP CD in the drive. The system will reboot.
Boot from the CD. If your system is set to be able to boot from the CD, it
should detect the disk and give a brief message, during the boot up, if you
wish to boot from the CD press any key.
Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.
Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.
The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement. Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.
-- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "Tim" <Tim@discussions.microsoft.com> wrote in message news:47C0EEEE-8A37-4E74-9144-76209DFC5450@microsoft.com... > Michael: Thank you for your reply. I apologize for bringing up more than > one issue in a single post. First about the 200GB hard drive. In > referring > to the knowledge article you mentioned, I do have SP1, but the version of > my > ATAPI.sys version is 5.1.2600.1106. Does this mean I do not have the > right > version for this large of a hard drive, even though it shows the full > amount > of space available, 186 GB, 155 GB free, on the drive. If this is not the > right version, will I be alright to install SP2 and correct the problem. > As > for the System Restore issue, when I click pn the System Restore tab, > after > accessing by right clicking properties on my computer, I get an error box > that says "Run a DLL as an APP has encountered a problem and needs to > close", > then it wants me to send or not send the report. > We will follow up with the Office 200 issue later. > > Thanks again for your time. > > > "Michael Solomon (MS-MVP)" wrote: > >> Answers inline below. >> >> -- >> Michael Solomon MS-MVP >> Windows Shell/User >> Backup is a PC User's Best Friend >> DTS-L.Org: http://www.dts-l.org/ >> >> "Tim" <Tim@discussions.microsoft.com> wrote in message >> news:880D8539-021D-45E9-BDBD-D53C6DE9204F@microsoft.com... >> > II recently changed my internal Hard Drive from a 40GB to a Western >> > Digital >> > 200GB Hard Drive. I have XP Pro SP 1, therefore, according to the >> > instructioons, even though the hard drive is larger than 137, it should >> > be >> > fully recognized since SP 1 is installed. > >> >> Is there a problem here or is this just information? If it's not fully >> recognized, first be sure the drive is NTFS and not FAT32. If it is >> NTFS, >> see the following Knowledge Base Article: >> http://support.microsoft.com/default.aspx?scid=kb;en-us;303013 >> >> >> The problem is that System Restore >> > can not be accesased at all> >> >> Try turning off System Restore, rebooting and turning it back on. Open >> Control Panel, open System, go to the System Restore tab, remove the >> check >> from "Enable System Restore on this drive," click apply reboot and turn >> it >> back on. ***PLease don't combine issues when asking a question. In this >> case, it appeared you were saying you cannot access System Restore when >> opening Office Applications. >> >> and when opening Office applications it starts to >> > look for Windows Insatller then the Office 2000 Small Business Disks. >> > I >> > click on ok, the box goes away and excel or word opens up and works >> > fine. >> > If >> > I leave the application open I can open all the files I want, once I >> > close >> > it, I have to go throiugh the same process again. This is annoying. >> > Is >> > there away around this and how can I get System restore back, or should >> > I >> > not >> > worry about it and insatll Norton Go Back. I have not installed SP2 >> > yet, >> > and >> > do not want to until these issues are resolved.> >> >> It appears you installed Office to run from the CDs as opposed to from >> the >> hard drive. I believe Office 2000 has a repair function that you can >> access >> by simply place the setup disk in the drive. If you can do that, run its >> repair and see if you get an option to select run from hard drive. If >> not, >> remove Office using Add/Remove Programs in Control Panel, reinstall but >> do a >> custom install as opposed to a standard installation and select run this >> application from hard drive option. >> >> > Thanks and sorry for the length.> No problem but it's easier for those >> > responding if you stick to one issue per post. >> >> >>
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