Re: Urgent: Control Panel (Program Not Responding)
From: Ricn (Ricn_at_discussions.microsoft.com)
Date: 01/10/05
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Date: Mon, 10 Jan 2005 05:55:02 -0800
Hi Mike.....I got in contact w/ HP Support. After 3 hrs, we finally found the
issue. Of course this came after running a virus scan and spyware removal,
which I said I had already done. Oh, and of course we deleted all cookies,
temp files, etc. The last 2 steps finally resolved the issue. Here is a copy
of the text:
Kumarasamy L: (01/04/2005 09:43:10 PM) Okay fine, could you please follow
the steps
1. Click Start, then Run and type sfc /scannow (Note: There is a space
between sfc and scannow) in the Open: field, and then click OK.
2.Restart the Computer.
Kumarasamy L: (01/04/2005 10:22:33 PM) Now please perform the below given
instructions which involves editing registry. Use the following steps to
create a backup of the windows registry. This backup can be used to restore
Windows back to the way it was if something goes wrong while editing the
registry.
1. Click Start, Run, and type the following into the Open field: regedit
2. Click OK. The Registry Editor window appears.
3. Select My Computer in the left window, click File, and then Export.
4. Type a name for the backup file into the File Name field. A good name is
one that includes a date in a number, hyphen, number format (for example,
regbackup_02-25).
5. Click Save to save the backup file to the default folder, usually My
Documents.
The backup can take some time before it completes. Wait until the Registry
Editor window displays the registry information before attempting to
continue.
1. Click Start
2. Run -> type REGEDIT
3. Click the plus(+) sign beside "HKEY_LOCAL_MACHINE"
4. Click the plus(+) sign beside SOFTWARE
5. Click the plus(+) sign beside Microsoft
6. Click the plus(+) sign beside Windows
7. Click the plus(+) sign beside CurrentVersion
8. Click the plus(+) sign beside Explorer
9. Select Browser Helper Objects
10. Delete Browser Helper Objects key using the delete key on the keyboard
11. Close the registry
12. Restart the system
Kumarasamy L: (01/04/2005 10:44:47 PM) Browser helper objects are Component
Object Model (COM) components that Explorer loads whenever it starts. These
objects run in the same memory context as the browser and they can perform
any action on the available windows and modules. So any corrupt objects will
cause the Explorer window to not functions correctly.After deleting the
Browser helper objects they will be created freshly.
PROBLEM WAS RESOLVED
"Michael Solomon (MS-MVP)" wrote:
> You're welcome, good luck.
>
> --
> Michael Solomon MS-MVP
> Windows Shell/User
> Backup is a PC User's Best Friend
> DTS-L.Org: http://www.dts-l.org/
>
> "Ricn" <Ricn@discussions.microsoft.com> wrote in message
> news:391B24FE-7AC9-4883-AC64-ED981C96DBD3@microsoft.com...
> > Thanks Mike....I'll let you know tomorrow what success I had.
> >
> > "Michael Solomon (MS-MVP)" wrote:
> >
> >> Not really but here are some additional things you can do before
> >> resorting
> >> to a repair install mentioned in my original post:
> >>
> >> Open Control Panel, open Administrative Tools, open Event Viewer, look
> >> for
> >> errors corresponding to the crash, double click the error, the
> >> information
> >> contained within may give a clue as to the
> >> source of the problem.
> >>
> >> Check for the latest drivers for your hardware, especially your graphics
> >> card and soundcard and all peripherals connected to your system. No not
> >> use
> >> Windows Update for this, go to the device manufacturer's web sites and if
> >> you install updated drivers, ignore the message about drivers being
> >> unsigned
> >> by Microsoft.
> >>
> >>
> >> --
> >> Michael Solomon MS-MVP
> >> Windows Shell/User
> >> Backup is a PC User's Best Friend
> >> DTS-L.Org: http://www.dts-l.org/
> >>
> >> "Ricn" <Ricn@discussions.microsoft.com> wrote in message
> >> news:29BCE404-7A3E-4887-A92B-4BAF5C404F34@microsoft.com...
> >> > Mike,
> >> > Las night when I sat down to execute your instructions, I discovered I
> >> > did
> >> > not do a good job of defining my issue.....(call it a New Years brain
> >> > fart!).
> >> > I CAN get into the Control Panel screen, I just can't access the
> >> > Appearance &
> >> > Themes Category....THIS is the category that throws the program into a
> >> > Not
> >> > Responding mode when I click on it. All other categories work well.
> >> >
> >> > Does this change your directions for a "fix".....sorry about the
> >> > screwup!
> >> >
> >> > Thanks,
> >> > Rich
> >> >
> >> > "Michael Solomon (MS-MVP)" wrote:
> >> >
> >> >> You're welcome. Also, you might try running sfc /scannow as specified
> >> >> and
> >> >> see what happens. If it asks for the CD, look for an I386 subfolder
> >> >> of
> >> >> Windows, it may have the setup files and you might be able to direct
> >> >> sfc
> >> >> /scannow to that location.
> >> >>
> >> >> --
> >> >> Michael Solomon MS-MVP
> >> >> Windows Shell/User
> >> >> Backup is a PC User's Best Friend
> >> >> DTS-L.Org: http://www.dts-l.org/
> >> >>
> >> >> "Ricn" <Ricn@discussions.microsoft.com> wrote in message
> >> >> news:FCBE5FFE-7584-403D-AB48-5F60A41A69C7@microsoft.com...
> >> >> >
> >> >> > Mike.....Thank you! I don't know "when" or "why" it happened. All
> >> >> > other
> >> >> > programs work fine. I don't have an XP Disk as the software came
> >> >> > bundled
> >> >> > with
> >> >> > the PC. I will try your system restore idea after I run a virus scan
> >> >> > and
> >> >> > adware scan.
> >> >> >
> >> >> >
> >> >> > "Michael Solomon (MS-MVP)" wrote:
> >> >> >
> >> >> >> First, be sure your antivirus software has the latest definitions
> >> >> >> and
> >> >> >> run
> >> >> >> a
> >> >> >> virus scan.
> >> >> >>
> >> >> >> Second, download, install and run Ad Aware:
> >> >> >> www.lavasoftusa.com
> >> >> >>
> >> >> >> If this is a relatively recent issue, you might try using System
> >> >> >> Restore
> >> >> >> to
> >> >> >> take you back to a time when this worked properly. Start\All
> >> >> >> Programs\Accessories\System Tools\System Restore. If that doesn't
> >> >> >> resolve
> >> >> >> it, try the information below.
> >> >> >>
> >> >> >> The following assumes you have an actual XP CD as opposed to a
> >> >> >> restore
> >> >> >> CD
> >> >> >> or
> >> >> >> restore partition supplied by your PC manufacturer.
> >> >> >>
> >> >> >> Go to Start, type sfc /scannow in the run box and press enter.
> >> >> >> Note,
> >> >> >> there
> >> >> >> is a space between sfc and the forward slash. You will be asked
> >> >> >> for
> >> >> >> your
> >> >> >> XP
> >> >> >> CD. Be aware, upon inserting the CD the XP setup screen may
> >> >> >> appear,
> >> >> >> this
> >> >> >> is
> >> >> >> not a part of sfc /scannow, rather it is being invoked by autorun.
> >> >> >> Simply
> >> >> >> minimize the screen and allow sfc to continue.
> >> >> >>
> >> >> >> If the above fails to resolve the issue, try a repair install as
> >> >> >> follows:
> >> >> >>
> >> >> >> Be sure you are well backed up in case there is a problem from
> >> >> >> which
> >> >> >> you
> >> >> >> are
> >> >> >> unable to recover. NOTE, while a repair install should leave your
> >> >> >> data
> >> >> >> files intact, if something goes wrong during the repair install,
> >> >> >> you
> >> >> >> may
> >> >> >> be
> >> >> >> forced to start over and do a clean install of XP. If you don't
> >> >> >> have
> >> >> >> your
> >> >> >> data backed up, you would lose your data should that eventuality
> >> >> >> occur.
> >> >> >>
> >> >> >> Assuming your system is set to boot from the CD-ROM drive, boot
> >> >> >> with
> >> >> >> the
> >> >> >> XP
> >> >> >> CD in the drive. If it isn't or you are not sure, you need to
> >> >> >> enter
> >> >> >> the
> >> >> >> system's BIOS. When you boot the system, the first screen usually
> >> >> >> has
> >> >> >> instructions that if you wish to enter setup press a specific key,
> >> >> >> when
> >> >> >> you
> >> >> >> see that, do so. Then you will have to navigate to the boot
> >> >> >> sequence,
> >> >> >> if
> >> >> >> the CD-ROM drive is not first line, set it first in the boot
> >> >> >> sequence.
> >> >> >> Save
> >> >> >> your settings and exit with the XP CD in the drive. The system
> >> >> >> will
> >> >> >> reboot.
> >> >> >>
> >> >> >> Boot from the CD. If your system is set to be able to boot from
> >> >> >> the
> >> >> >> CD,
> >> >> >> it
> >> >> >> should detect the disk and give a brief message, during the boot
> >> >> >> up,
> >> >> >> if
> >> >> >> you
> >> >> >> wish to boot from the CD press any key.
> >> >> >>
> >> >> >> Once you have pressed a key, setup should begin. You will see a
> >> >> >> reference
> >> >> >> asking if you need to load special drivers and another notice that
> >> >> >> if
> >> >> >> you
> >> >> >> wish to begin the ASR (Automatic Recovery Console) depress F2.
> >> >> >> Just
> >> >> >> let
> >> >> >> setup run past all of that. It will continue to load files and
> >> >> >> drivers.
> >> >> >>
> >> >> >> Then it will bring you to a screen. Eventually, you will come to a
> >> >> >> screen
> >> >> >> with the option to (1) setup Windows or (2) Repair Windows
> >> >> >> Installation
> >> >> >> using the Recovery console.
> >> >> >>
> >> >> >> The first option, to setup Windows is the one you want and requires
> >> >> >> you
> >> >> >> to
> >> >> >> press enter. When asked, press F8 to accept the end user
> >> >> >> agreement.
> >> >> >> Setup
> >> >> >> will then search for previous versions of Windows. Upon finding
> >> >> >> your
> >> >> >> version, it will ask if you wish to Repair your current
> >> >> >> installation
> >> >> >> or
> >> >> >> install fresh. Press R, that will run a repair installation. From
> >> >> >> there
> >> >> >> on, follow the screens.
> >> >> >>
> >> >> >>
> >> >> >> --
> >> >> >> Michael Solomon MS-MVP
> >> >> >> Windows Shell/User
> >> >> >> Backup is a PC User's Best Friend
> >> >> >> DTS-L.Org: http://www.dts-l.org/
> >> >> >>
> >> >> >> "Ricn" <Ricn@discussions.microsoft.com> wrote in message
> >> >> >> news:3C3F70B8-50EA-44C5-9C98-7E838231B744@microsoft.com...
> >> >> >> > My Control Panel is GONE! When I try to access my Control Panel
> >> >> >> > (Start.....Control Panel) the message in the status bar says
> >> >> >> > "Searching",
> >> >> >> > but
> >> >> >> > nothing is displayed. Then, as it is searching, and I try to
> >> >> >> > access
> >> >> >> > a
> >> >> >> > menu
> >> >> >> > command such as "Help" the program says "Not Reponding". I have
> >> >> >> > also
> >> >> >> > tried
> >> >> >> > to
> >> >> >> > access the control panel indirectly, but receive the same
> >> >> >> > message. I
> >> >> >> > receive
> >> >> >> > the same error message regardless if I have zero or 5 programs
> >> >> >> > running.
> >> >> >> >
> >> >> >> > The error message I received when I "End Task" is always the
> >> >> >> > same:
> >> >> >> >
> >> >> >> > szAppName: explorer.exe szAppVer:6.0.2900.2180 szModName:
> >> >> >> > hungapp
> >> >> >> > szModVer: 0.0.0.0 offset:00000000
> >> >> >> >
> >> >> >> > The "technical information" associated with the message is:
> >> >> >> >
> >> >> >> > The following files will be included in this error report:
> >> >> >> > c:\DOCUME~1\OWNER\LOCALS~1|TEMP\WER($e5.dir00\explorer.exe.mdmp
> >> >> >> > c:\DOCUME~1\OWNER\LOCALS~1|TEMP\WER($e5.dir00\appcompat.txt
> >> >> >> >
> >> >> >> > Can someone please tell what's wrong and what I can to do to get
> >> >> >> > back
> >> >> >> > the
> >> >> >> > Control Panel functionality?
> >> >> >> >
> >> >> >> > Thanks one and all!
> >> >> >> >
> >> >> >> >
> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>
- Next message: Bhaskar: "RE: after 30 min of use windows freeze up"
- Previous message: Jupiter Jones [MVP]: "Re: How to contact Microsoft"
- In reply to: Michael Solomon \(MS-MVP\): "Re: Urgent: Control Panel (Program Not Responding)"
- Next in thread: Michael Solomon \(MS-MVP\): "Re: Urgent: Control Panel (Program Not Responding)"
- Reply: Michael Solomon \(MS-MVP\): "Re: Urgent: Control Panel (Program Not Responding)"
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