Re: Urgent: Control Panel (Program Not Responding)

From: Ricn (Ricn_at_discussions.microsoft.com)
Date: 01/04/05 

Date: Tue, 4 Jan 2005 12:35:03 -0800

Thanks Mike....I'll let you know tomorrow what success I had.

"Michael Solomon (MS-MVP)" wrote:

> Not really but here are some additional things you can do before resorting
> to a repair install mentioned in my original post:
>
> Open Control Panel, open Administrative Tools, open Event Viewer, look for
> errors corresponding to the crash, double click the error, the information
> contained within may give a clue as to the
> source of the problem.
>
> Check for the latest drivers for your hardware, especially your graphics
> card and soundcard and all peripherals connected to your system. No not use
> Windows Update for this, go to the device manufacturer's web sites and if
> you install updated drivers, ignore the message about drivers being unsigned
> by Microsoft.
>
>
> --
> Michael Solomon MS-MVP
> Windows Shell/User
> Backup is a PC User's Best Friend
> DTS-L.Org: http://www.dts-l.org/
>
> "Ricn" <Ricn@discussions.microsoft.com> wrote in message
> news:29BCE404-7A3E-4887-A92B-4BAF5C404F34@microsoft.com...
> > Mike,
> > Las night when I sat down to execute your instructions, I discovered I did
> > not do a good job of defining my issue.....(call it a New Years brain
> > fart!).
> > I CAN get into the Control Panel screen, I just can't access the
> > Appearance &
> > Themes Category....THIS is the category that throws the program into a Not
> > Responding mode when I click on it. All other categories work well.
> >
> > Does this change your directions for a "fix".....sorry about the screwup!
> >
> > Thanks,
> > Rich
> >
> > "Michael Solomon (MS-MVP)" wrote:
> >
> >> You're welcome. Also, you might try running sfc /scannow as specified
> >> and
> >> see what happens. If it asks for the CD, look for an I386 subfolder of
> >> Windows, it may have the setup files and you might be able to direct sfc
> >> /scannow to that location.
> >>
> >> --
> >> Michael Solomon MS-MVP
> >> Windows Shell/User
> >> Backup is a PC User's Best Friend
> >> DTS-L.Org: http://www.dts-l.org/
> >>
> >> "Ricn" <Ricn@discussions.microsoft.com> wrote in message
> >> news:FCBE5FFE-7584-403D-AB48-5F60A41A69C7@microsoft.com...
> >> >
> >> > Mike.....Thank you! I don't know "when" or "why" it happened. All other
> >> > programs work fine. I don't have an XP Disk as the software came
> >> > bundled
> >> > with
> >> > the PC. I will try your system restore idea after I run a virus scan
> >> > and
> >> > adware scan.
> >> >
> >> >
> >> > "Michael Solomon (MS-MVP)" wrote:
> >> >
> >> >> First, be sure your antivirus software has the latest definitions and
> >> >> run
> >> >> a
> >> >> virus scan.
> >> >>
> >> >> Second, download, install and run Ad Aware:
> >> >> www.lavasoftusa.com
> >> >>
> >> >> If this is a relatively recent issue, you might try using System
> >> >> Restore
> >> >> to
> >> >> take you back to a time when this worked properly. Start\All
> >> >> Programs\Accessories\System Tools\System Restore. If that doesn't
> >> >> resolve
> >> >> it, try the information below.
> >> >>
> >> >> The following assumes you have an actual XP CD as opposed to a restore
> >> >> CD
> >> >> or
> >> >> restore partition supplied by your PC manufacturer.
> >> >>
> >> >> Go to Start, type sfc /scannow in the run box and press enter. Note,
> >> >> there
> >> >> is a space between sfc and the forward slash. You will be asked for
> >> >> your
> >> >> XP
> >> >> CD. Be aware, upon inserting the CD the XP setup screen may appear,
> >> >> this
> >> >> is
> >> >> not a part of sfc /scannow, rather it is being invoked by autorun.
> >> >> Simply
> >> >> minimize the screen and allow sfc to continue.
> >> >>
> >> >> If the above fails to resolve the issue, try a repair install as
> >> >> follows:
> >> >>
> >> >> Be sure you are well backed up in case there is a problem from which
> >> >> you
> >> >> are
> >> >> unable to recover. NOTE, while a repair install should leave your
> >> >> data
> >> >> files intact, if something goes wrong during the repair install, you
> >> >> may
> >> >> be
> >> >> forced to start over and do a clean install of XP. If you don't have
> >> >> your
> >> >> data backed up, you would lose your data should that eventuality
> >> >> occur.
> >> >>
> >> >> Assuming your system is set to boot from the CD-ROM drive, boot with
> >> >> the
> >> >> XP
> >> >> CD in the drive. If it isn't or you are not sure, you need to enter
> >> >> the
> >> >> system's BIOS. When you boot the system, the first screen usually has
> >> >> instructions that if you wish to enter setup press a specific key,
> >> >> when
> >> >> you
> >> >> see that, do so. Then you will have to navigate to the boot sequence,
> >> >> if
> >> >> the CD-ROM drive is not first line, set it first in the boot sequence.
> >> >> Save
> >> >> your settings and exit with the XP CD in the drive. The system will
> >> >> reboot.
> >> >>
> >> >> Boot from the CD. If your system is set to be able to boot from the
> >> >> CD,
> >> >> it
> >> >> should detect the disk and give a brief message, during the boot up,
> >> >> if
> >> >> you
> >> >> wish to boot from the CD press any key.
> >> >>
> >> >> Once you have pressed a key, setup should begin. You will see a
> >> >> reference
> >> >> asking if you need to load special drivers and another notice that if
> >> >> you
> >> >> wish to begin the ASR (Automatic Recovery Console) depress F2. Just
> >> >> let
> >> >> setup run past all of that. It will continue to load files and
> >> >> drivers.
> >> >>
> >> >> Then it will bring you to a screen. Eventually, you will come to a
> >> >> screen
> >> >> with the option to (1) setup Windows or (2) Repair Windows
> >> >> Installation
> >> >> using the Recovery console.
> >> >>
> >> >> The first option, to setup Windows is the one you want and requires
> >> >> you
> >> >> to
> >> >> press enter. When asked, press F8 to accept the end user agreement.
> >> >> Setup
> >> >> will then search for previous versions of Windows. Upon finding your
> >> >> version, it will ask if you wish to Repair your current installation
> >> >> or
> >> >> install fresh. Press R, that will run a repair installation. From
> >> >> there
> >> >> on, follow the screens.
> >> >>
> >> >>
> >> >> --
> >> >> Michael Solomon MS-MVP
> >> >> Windows Shell/User
> >> >> Backup is a PC User's Best Friend
> >> >> DTS-L.Org: http://www.dts-l.org/
> >> >>
> >> >> "Ricn" <Ricn@discussions.microsoft.com> wrote in message
> >> >> news:3C3F70B8-50EA-44C5-9C98-7E838231B744@microsoft.com...
> >> >> > My Control Panel is GONE! When I try to access my Control Panel
> >> >> > (Start.....Control Panel) the message in the status bar says
> >> >> > "Searching",
> >> >> > but
> >> >> > nothing is displayed. Then, as it is searching, and I try to access
> >> >> > a
> >> >> > menu
> >> >> > command such as "Help" the program says "Not Reponding". I have also
> >> >> > tried
> >> >> > to
> >> >> > access the control panel indirectly, but receive the same message. I
> >> >> > receive
> >> >> > the same error message regardless if I have zero or 5 programs
> >> >> > running.
> >> >> >
> >> >> > The error message I received when I "End Task" is always the same:
> >> >> >
> >> >> > szAppName: explorer.exe szAppVer:6.0.2900.2180 szModName:
> >> >> > hungapp
> >> >> > szModVer: 0.0.0.0 offset:00000000
> >> >> >
> >> >> > The "technical information" associated with the message is:
> >> >> >
> >> >> > The following files will be included in this error report:
> >> >> > c:\DOCUME~1\OWNER\LOCALS~1|TEMP\WER($e5.dir00\explorer.exe.mdmp
> >> >> > c:\DOCUME~1\OWNER\LOCALS~1|TEMP\WER($e5.dir00\appcompat.txt
> >> >> >
> >> >> > Can someone please tell what's wrong and what I can to do to get
> >> >> > back
> >> >> > the
> >> >> > Control Panel functionality?
> >> >> >
> >> >> > Thanks one and all!
> >> >> >
> >> >> >
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

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