Re: Need help ASAP!!!!
From: Ron Martell (ron.martell_at_gmail.com)
Date: 12/23/04
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Date: Thu, 23 Dec 2004 20:46:59 GMT
See my comments interspersed.
John <johnw_94020@yahoo.comPDA> wrote:
>My family's XP workstation running Windows XP workstation with a 75GB hard
>drive, and 512MB of RAM running at 1.91 ghz is down. Well the computer boots
>but it cannot access the Internet. We live in a rural area and are using
>dialup. We usually can connect at about 50K or around there.
>
>Everytime we connect we try and load a webpage we get the "Page cannot be
>displayed message." It does this on every website we try to access. I already
>called our ISP and they say our settings are fine. What I did to resolve this
>problem was the following.
>
>1) Ran Norton Anti Virus and it found 8 viruses which it removed
It appears that you were using the computer and connecting to the
Internet without an up to date antivirus program in place. That is
suicidal, plain and simple.
>2) Ran Norton System Works Win Doctor and it fixed many problems
Running Norton Witch Doctor is among the worst things you can do to
any computer. Do yourself and your computer a big favor and never
repeat never use this piece of unmititaged crapware again.
>3) Ran Webroot SpySweeper and it found over 3,000 traces of spyware. They
>were all cleaned.
While I have not seen any really negative reviews regarding Spy
Sweeper it is a general rule that no single spyware removal program is
going to do a complete job. Effective detection and removal usually
requires a combination of several programs. See MVP Jim Eshelman's
Spyware Quick Fix page at http://www.aumha.org/a/quickfix.htm for a
well tested and proven procedure.
>4) To the failure of all the problems above I tried a System Restore to a
>date
>when the Internet was working which was 2 days ago, but the restore failed and
>said that nothintg has been changed since that date. I then tried a restore
>to
>a week ago and receieved the same message. Personally I think that the built
>in restore system is a joke compared to some third party tools.
The last thing you want to do after cleaning up viruses and spyware is
a System Restore, as that is liable to bring back at least some of the
items that you just removed.
System Restore works well, and I have yet to see a third party system
that offers any substantive advantages except perhaps for full disk
imaging systems, and these are time consuming and require large
amounts of storage capacity.
>
>Just a note just know as I was composing this message on my Windows CE device.
>
>On the desktop the Norton System works icon in the menu below just vanished I
>opened the application and the enable auto protect tab is disabled under the
>NAV options. So I enabled it and clicked back and it was disabled aagin. Do
>you think this could be part of the problem? Perhaps there is a virus that
>can
>only be removed from a boot disk? On this machine we have not created boot
>disks. However on my Windows 98 laptop I have createsd floppy disk boot sets
>for fixing virus problems that get below the os. Perhaps this should also be
>done on this XP station. I am looking and I do not see the option for
>creating
>boot disks with Norton System Works 2004.
>
>Thanks...
Highly unlikely that you have an unremovable virus. However your
installed Norton could be badly compromised as interfering with
antivirus software is a common trick for the newer viruses.
Go to http://vil.nai.com/vil/stinger and download the latest version
of Stinger (free). This will detect and remove the most common of the
current crop of viruses and that may be enough to restore full
functionality to your Norton. Stinger is small enough to fit onto a
3.5 inch diskette.
Good luck
Ron Martell Duncan B.C. Canada
-- Microsoft MVP On-Line Help Computer Service http://onlinehelp.bc.ca "The reason computer chips are so small is computers don't eat much."
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