Re: Microsoft Internet Problem
From: Michael Solomon \(MS-MVP Windows Shell/User\) (user_at_#notme.com)
Date: 07/14/04
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Date: Tue, 13 Jul 2004 19:15:56 -0700
Bill, I can't open the attached file. All you need to do when you have such
information is paste it into your post.
-- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "Bill Summers" <wsummers1socal@rr.com> wrote in message news:ONMBPyGaEHA.1000@TK2MSFTNGP12.phx.gbl... > Hi Michael, attached is the info from the event viewer, I am working on > the > rest of the if that you give me, Thanks Bill > "Michael Solomon (MS-MVP Windows Shell/User)" <user@#notme.com> wrote in > message news:Oj5rgoDaEHA.1356@TK2MSFTNGP09.phx.gbl... >> First, be sure your antivirus software has the latest definitions and run > a >> virus scan. >> >> Second, download, install and run Ad Aware: >> www.lavasoftusa.com >> >> Also, open Internet Explorer, go to Tools, select Internet Options, go to >> the Advanced tab, if there is a check next to "Enable third party browser >> extensions," remove it and click apply and ok. >> >> If your system is clear of viruses, open Control Panel, open System, go >> to >> the Advanced tab, click Settings under Startup and Recovery, remove the >> check from "Automatically Restart" under System Failure. This will cause >> the system to blue screen instead of restarting on errors and the >> information on the blue screen may give a clue as to the source of the >> issue. >> >> Open Control Panel, open Administrative Tools, open Event Viewer, look >> for >> errors corresponding to the crash, double click the error, the >> information >> contained within may give a clue as to the >> source of the problem. If you don't understand the information inside, > the >> third button down in that dialog box will copy the information, >> you can then paste it into a message and post it here and maybe we can >> figure out what is going on. >> >> Assuming you have an XP CD and not a recovery CD, place the XP CD in the >> drive, when the setup screen appears, select "Check System >> Compatibility," >> the report it generates may point to problem hardware or software on your >> system. If you do not have an XP CD, you can download this application >> known as the Upgrade Advisor from the following site: >> http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp >> Note: If you have access to a broadband connection it might be best to >> download using that as this is a rather large download. >> >> Check for the latest drivers for your hardware, especially your graphics >> card and soundcard and all peripherals connected to your system. Do not > use >> Windows Update for this, go to the device manufacturer's web sites and if >> you install updated drivers, ignore the message about drivers being > unsigned >> by Microsoft. *Before installing any drivers, be sure you are well >> backed >> up and it's probably a good idea to manually create a restore point in >> System Restore in case you have problems as a result of the driver update >> and note, System Restore is not a substitute for a backup. Start\All >> Programs\Accessories\System Tools\System Restore. >> >> Ultimately, in order to source this issue, you may need to remove >> applications one by one and/or even hardware devices, testing after each > one >> to see if the problem goes away. >> >> >> -- >> Michael Solomon MS-MVP >> Windows Shell/User >> Backup is a PC User's Best Friend >> DTS-L.Org: http://www.dts-l.org/ >> >> "Bill Summers" <wsummers1socal@rr.com> wrote in message >> news:OjhGIYDaEHA.1000@TK2MSFTNGP12.phx.gbl... >> > Haus, I have tried everything to resolve this problem, I restored back > to >> > Jan 1, 2004, could I remove the IE and reinstall it, is so how would I > do >> > that without screwing up my computer, Thanks again, Bill. >> > "Bill Summers" <wsummers1socal@rr.com> wrote in message >> > news:%23%23DxhapZEHA.1164@TK2MSFTNGP12.phx.gbl... >> >> Thanks Haus, all critical have been installed. I have the computer set > up >> > to >> >> let me know when critical updates >> >> are available. Thanks, Bill. >> >> "Haus" <youknow@Iwillslapyou> wrote in message >> >> news:10eoktj6v8esg84@corp.supernews.com... >> >> > Hello >> >> > Be sure to visit MS Windows Update site and download the updates >> >> > this >> >> > is >> >> for >> >> > your security and safety. >> >> > >> >> > www.windowsupdate.com >> >> > >> >> > -- >> >> > Hope this helps >> >> > Haus >> >> > Good Luck >> >> > >> >> > "Bill Summers" <wsummers1socal@rr.com> wrote in message >> >> > news:OEKz2QFZEHA.2500@TK2MSFTNGP09.phx.gbl... >> >> > I have a Compaq Computer 6330us, oem windows xp, 2.0 Processor, 60 > gig >> >> hard >> >> > drive, 512 ram. I have high speed cable & dial-up >> >> > connection. My problem is when I surf the web sites on internet >> >> > explorer >> > I >> >> > get a dialog box that says: " Microsoft Internet Explorer has >> >> > encountered a problem & needs to close, tell Microsoft about this >> >> problem." >> >> > When I click to send & close I lose the web site connection. >> >> > I don't get this problem when I surf the web on my 98 computer using >> >> dial-up >> >> > connection. I took the computer to a computer tech last >> >> > week and he said that problem was caused by a virus. They had the >> > computer >> >> > for 5 days and they said they run a virus scan but >> >> > could not find a virus problem, this cost me 70 dollars with on >> > solution. >> >> > Can anyone tell me how to fix this problem,. Thank you >> >> > >> >> > >> >> > Bill >> >> > >> >> > >> >> >> >> >> > >> > >> >> > > >
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