Re: Microsoft Internet Problem

Tech-Archive recommends: Speed Up your PC by fixing your registry

From: Michael Solomon \(MS-MVP Windows Shell/User\) (user_at_#notme.com)
Date: 07/14/04 

Date: Tue, 13 Jul 2004 19:15:56 -0700

Bill, I can't open the attached file. All you need to do when you have such
information is paste it into your post. 

-- 
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/
"Bill Summers" <wsummers1socal@rr.com> wrote in message 
news:ONMBPyGaEHA.1000@TK2MSFTNGP12.phx.gbl...
> Hi Michael, attached is the info from the event viewer, I am working on 
> the
> rest of the if that you give me, Thanks Bill
> "Michael Solomon (MS-MVP Windows Shell/User)" <user@#notme.com> wrote in
> message news:Oj5rgoDaEHA.1356@TK2MSFTNGP09.phx.gbl...
>> First, be sure your antivirus software has the latest definitions and run
> a
>> virus scan.
>>
>> Second, download, install and run Ad Aware:
>> www.lavasoftusa.com
>>
>> Also, open Internet Explorer, go to Tools, select Internet Options, go to
>> the Advanced tab, if there is a check next to "Enable third party browser
>> extensions," remove it and click apply and ok.
>>
>> If your system is clear of viruses, open Control Panel, open System, go 
>> to
>> the Advanced tab, click Settings under Startup and Recovery, remove the
>> check from "Automatically Restart" under System Failure.  This will cause
>> the system to blue screen instead of restarting on errors and the
>> information on the blue screen may give a clue as to the source of the
>> issue.
>>
>> Open Control Panel, open Administrative Tools, open Event Viewer, look 
>> for
>> errors corresponding to the crash, double click the error, the 
>> information
>> contained within may give a clue as to the
>> source of the problem.  If you don't understand the information inside,
> the
>> third button down in that dialog box will copy the information,
>> you can then paste it into a message and post it here and maybe we can
>> figure out what is going on.
>>
>> Assuming you have an XP CD and not a recovery CD, place the XP CD in the
>> drive, when the setup screen appears, select "Check System 
>> Compatibility,"
>> the report it generates may point to problem hardware or software on your
>> system.  If you do not have an XP CD, you can download this application
>> known as the Upgrade Advisor from the following site:
>> http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
>> Note: If you have access to a broadband connection it might be best to
>> download using that as this is a rather large download.
>>
>> Check for the latest drivers for your hardware, especially your graphics
>> card and soundcard and all peripherals connected to your system.  Do not
> use
>> Windows Update for this, go to the device manufacturer's web sites and if
>> you install updated drivers, ignore the message about drivers being
> unsigned
>> by Microsoft.  *Before installing any drivers, be sure you are well 
>> backed
>> up and it's probably a good idea to manually create a restore point in
>> System Restore in case you have problems as a result of the driver update
>> and note, System Restore is not a substitute for a backup.  Start\All
>> Programs\Accessories\System Tools\System Restore.
>>
>> Ultimately, in order to source this issue, you may need to remove
>> applications one by one and/or even hardware devices, testing after each
> one
>> to see if the problem goes away.
>>
>>
>> -- 
>> Michael Solomon MS-MVP
>> Windows Shell/User
>> Backup is a PC User's Best Friend
>> DTS-L.Org: http://www.dts-l.org/
>>
>> "Bill Summers" <wsummers1socal@rr.com> wrote in message
>> news:OjhGIYDaEHA.1000@TK2MSFTNGP12.phx.gbl...
>> > Haus, I have tried everything to resolve this problem, I restored back
> to
>> > Jan 1, 2004, could I remove the IE and reinstall it, is so how would I
> do
>> > that without screwing up my computer, Thanks again, Bill.
>> > "Bill Summers" <wsummers1socal@rr.com> wrote in message
>> > news:%23%23DxhapZEHA.1164@TK2MSFTNGP12.phx.gbl...
>> >> Thanks Haus, all critical have been installed. I have the computer set
> up
>> > to
>> >> let me know when critical updates
>> >> are available. Thanks, Bill.
>> >> "Haus" <youknow@Iwillslapyou> wrote in message
>> >> news:10eoktj6v8esg84@corp.supernews.com...
>> >> > Hello
>> >> > Be sure to visit MS Windows Update site and download the updates 
>> >> > this
>> >> > is
>> >> for
>> >> > your security and safety.
>> >> >
>> >> > www.windowsupdate.com
>> >> >
>> >> > -- 
>> >> > Hope this helps
>> >> > Haus
>> >> > Good Luck
>> >> >
>> >> > "Bill Summers" <wsummers1socal@rr.com> wrote in message
>> >> > news:OEKz2QFZEHA.2500@TK2MSFTNGP09.phx.gbl...
>> >> > I have a Compaq Computer  6330us, oem windows xp, 2.0 Processor, 60
> gig
>> >> hard
>> >> > drive, 512 ram. I have high speed cable & dial-up
>> >> > connection. My problem is when I surf the web sites on internet
>> >> > explorer
>> > I
>> >> > get a dialog box that says: " Microsoft Internet Explorer has
>> >> > encountered a problem & needs to close, tell Microsoft about this
>> >> problem."
>> >> > When I click to send & close I lose the web site connection.
>> >> > I don't get this problem when I surf the web on my 98 computer using
>> >> dial-up
>> >> > connection. I took the computer to a computer tech last
>> >> > week and he said that problem was caused by a virus. They had the
>> > computer
>> >> > for 5 days and they said they run a virus scan but
>> >> > could not find a virus problem, this cost me 70 dollars with on
>> > solution.
>> >> > Can anyone tell me how to fix this problem,. Thank  you
>> >> >
>> >> >
>> >> >                        Bill
>> >> >
>> >> >
>> >>
>> >>
>> >
>> >
>>
>>
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