Re: Microsoft Internet Problem

From: Michael Solomon \(MS-MVP Windows Shell/User\) (user_at_#notme.com)
Date: 07/12/04 

Date: Mon, 12 Jul 2004 11:01:09 -0700

First, be sure your antivirus software has the latest definitions and run a
virus scan.

Second, download, install and run Ad Aware:
www.lavasoftusa.com

Also, open Internet Explorer, go to Tools, select Internet Options, go to
the Advanced tab, if there is a check next to "Enable third party browser
extensions," remove it and click apply and ok.

If your system is clear of viruses, open Control Panel, open System, go to
the Advanced tab, click Settings under Startup and Recovery, remove the
check from "Automatically Restart" under System Failure. This will cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer, look for
errors corresponding to the crash, double click the error, the information
contained within may give a clue as to the
source of the problem. If you don't understand the information inside, the
third button down in that dialog box will copy the information,
you can then paste it into a message and post it here and maybe we can
figure out what is going on.

Assuming you have an XP CD and not a recovery CD, place the XP CD in the
drive, when the setup screen appears, select "Check System Compatibility,"
the report it generates may point to problem hardware or software on your
system. If you do not have an XP CD, you can download this application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your graphics
card and soundcard and all peripherals connected to your system. Do not use
Windows Update for this, go to the device manufacturer's web sites and if
you install updated drivers, ignore the message about drivers being unsigned
by Microsoft. *Before installing any drivers, be sure you are well backed
up and it's probably a good idea to manually create a restore point in
System Restore in case you have problems as a result of the driver update
and note, System Restore is not a substitute for a backup. Start\All
Programs\Accessories\System Tools\System Restore.

Ultimately, in order to source this issue, you may need to remove
applications one by one and/or even hardware devices, testing after each one
to see if the problem goes away. 

-- 
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/
"Bill Summers" <wsummers1socal@rr.com> wrote in message 
news:OjhGIYDaEHA.1000@TK2MSFTNGP12.phx.gbl...
> Haus, I have tried everything to resolve this problem, I restored back to
> Jan 1, 2004, could I remove the IE and reinstall it, is so how would I do
> that without screwing up my computer, Thanks again, Bill.
> "Bill Summers" <wsummers1socal@rr.com> wrote in message
> news:%23%23DxhapZEHA.1164@TK2MSFTNGP12.phx.gbl...
>> Thanks Haus, all critical have been installed. I have the computer set up
> to
>> let me know when critical updates
>> are available. Thanks, Bill.
>> "Haus" <youknow@Iwillslapyou> wrote in message
>> news:10eoktj6v8esg84@corp.supernews.com...
>> > Hello
>> > Be sure to visit MS Windows Update site and download the updates this 
>> > is
>> for
>> > your security and safety.
>> >
>> > www.windowsupdate.com
>> >
>> > -- 
>> > Hope this helps
>> > Haus
>> > Good Luck
>> >
>> > "Bill Summers" <wsummers1socal@rr.com> wrote in message
>> > news:OEKz2QFZEHA.2500@TK2MSFTNGP09.phx.gbl...
>> > I have a Compaq Computer  6330us, oem windows xp, 2.0 Processor, 60 gig
>> hard
>> > drive, 512 ram. I have high speed cable & dial-up
>> > connection. My problem is when I surf the web sites on internet 
>> > explorer
> I
>> > get a dialog box that says: " Microsoft Internet Explorer has
>> > encountered a problem & needs to close, tell Microsoft about this
>> problem."
>> > When I click to send & close I lose the web site connection.
>> > I don't get this problem when I surf the web on my 98 computer using
>> dial-up
>> > connection. I took the computer to a computer tech last
>> > week and he said that problem was caused by a virus. They had the
> computer
>> > for 5 days and they said they run a virus scan but
>> > could not find a virus problem, this cost me 70 dollars with on
> solution.
>> > Can anyone tell me how to fix this problem,. Thank  you
>> >
>> >
>> >                        Bill
>> >
>> >
>>
>>
>
>
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