Re: Error 0x800A1391
From: Michael Solomon \(MS-MVP Windows Shell/User\) (user_at_#notme.com)
Date: 04/06/04
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Date: Mon, 5 Apr 2004 17:23:31 -0700
Sounds as though your homepage has been hijacked (Heck, it sounds as though
your entire browser has been hijacked and with 171 items of malware found
I'm not surprised).
Check the following site, click the "H" at the top of the page and scroll to
"Home Page Hijacking." Note, you may have to maximize the window in order
to see the alphabet at the top of the page:
http://www.kellys-korner-xp.com/xp_abc.htm
-- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ <anonymous@discussions.microsoft.com> wrote in message news:18a8a01c41b5d$18a68050$a401280a@phx.gbl... > >>-----Original Message----- >>First, be sure your antivirus software has the latest > definitions and run a >>virus scan. >> >>Second, download, install and run Ad Aware: >>www.lavasoftusa.com >> >>If this is a relatively recent issue, you might try > using System Restore to >>take you back to a time when this worked properly. > Start\All >>Programs\Accessories\System Tools\System Restore. If > that doesn't resolve >>it, try the information below. >> >>The following assumes you have an actual XP CD as > opposed to a restore CD or >>restore partition supplied by your PC manufacturer. >> >>Go to Start, type sfc /scannow in the run box and press > enter. Note, there >>is a space between sfc and the forward slash. You will > be asked for your XP >>CD. Be aware, upon inserting the CD the XP setup screen > may appear, this is >>not a part of sfc /scannow, rather it is being invoked > by autorun. Simply >>minimize the screen and allow sfc to continue. >> >>If the above fails to resolve the issue, try a repair > install as follows: >> >>Be sure you are well backed up in case there is a > problem from which you are >>unable to recover. NOTE, while a repair install should > leave your data >>files intact, if something goes wrong during the repair > install, you may be >>forced to start over and do a clean install of XP. If > you don't have your >>data backed up, you would lose your data should that > eventuality occur. >> >>Assuming your system is set to boot from the CD-ROM > drive, boot with the XP >>CD in the drive. If it isn't or you are not sure, you > need to enter the >>system's BIOS. When you boot the system, the first > screen usually has >>instructions that if you wish to enter setup press a > specific key, when you >>see that, do so. Then you will have to navigate to the > boot sequence, if >>the CD-ROM drive is not first line, set it first in the > boot sequence. Save >>your settings and exit with the XP CD in the drive. The > system will reboot. >> >>Boot from the CD. If your system is set to be able to > boot from the CD, it >>should detect the disk and give a brief message, during > the boot up, if you >>wish to boot from the CD press any key. >> >>Once you have pressed a key, setup should begin. You > will see a reference >>asking if you need to load special drivers and another > notice that if you >>wish to begin the ASR (Automatic Recovery Console) > depress F2. Just let >>setup run past all of that. It will continue to load > files and drivers. >> >>Then it will bring you to a screen. Eventually, you > will come to a screen >>with the option to (1) setup Windows or (2) Repair > Windows Installation >>using the Recovery console. >> >>The first option, to setup Windows is the one you want > and requires you to >>press enter. When asked, press F8 to accept the end > user agreement. Setup >>will then search for previous versions of Windows. Upon > finding your >>version, it will ask if you wish to Repair your current > installation or >>install fresh. Press R, that will run a repair > installation. From there >>on, follow the screens. >> >> >>-- >>Michael Solomon MS-MVP >>Windows Shell/User >>Backup is a PC User's Best Friend >>DTS-L.Org: http://www.dts-l.org/ >> >><anonymous@discussions.microsoft.com> wrote in message >>news:187c601c41b53$8e5d2100$a301280a@phx.gbl... >>> >>>>-----Original Message----- >>>>Exactly where do you see the error? Is this a system >>> error message that >>>>appears when you click the Windows Update shortcut and >>> is this the entire >>>>error message? >>>> >>>>-- >>>>Michael Solomon MS-MVP >>>>Windows Shell/User >>>>Backup is a PC User's Best Friend >>>>DTS-L.Org: http://www.dts-l.org/ >>>> >>>>"Karl L." <lightner@comcast.net> wrote in message >>>>news:13fdd01c41b4b$56f10630$a001280a@phx.gbl... >>>>>I can't get access to the Microsoft update site, I > keep >>>>> getting this Error 0x800A1391 message. This is a new >>>>> development. I used to be able to update regularly. >>>>> Running XP pro. Karl >>>> >>>>I get this also >>> Send error number to Microsoft (0x800A1391) >>> Note This sends error information but does not create a >>> support incident; you may or may not receive a > response. >>>>. >>>> >>Thanks for your "In depth" assistance. I ran the virus > scan (no virus), I downloaded and installed AdAware, ran > it, (found 171 items) quaranteened them. Tried system > restore (original CD), than ran sfc /scannow. Nothing > helped. I didn't run the repair install because I have > to back up my data first. Nothing I did run helped. I > still get the same error and my home page keep defaulting > to http://%68%6F%6D%65%70%61%67%65%2E%63%6F%6D, even > after I set it to comcast. I found another person on one > of the user groups with the same identical problem. He > hasn't found the answer yet either. Thanks, Karl >> >>. >>
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