BIZARRE successful update BUT where is file??

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Date: Mon, 30 Aug 2004 08:09:40 -0700

Hello. The question I have is "what happened to my
Windows 2000 Professional SP 4 file that was present in
the add/remove programs section after updating Windows AND
IE?". Let me explain in detail what I did:
   My laptop has been using Windows 2000 Professional SP 3
and Internet Explorer 5.00.3700 successfully for a long
time BUT I decided it was time for me to update to WIN2K
Pro SP 4 and IE 6.0 SP1 last night 12:00am PST. By the
way, I did ALL updates using the "scan for updates"
function through Microsoft.com and updated from there.
   The first thing I did was updated to Win2k Pro SP 4.
The process asked me something to the effect "would you
like to backup/archive your files (requires alot of disk
space) so that if you decided to delete Win2k SP 4 that it
will go to your previous setup?" I clicked on YES. I'd
figure that was the safe thing to do. Anyways, it took
about 1 hour (dial up) but the screen finally
read, "loaded successfully". Immediately, I restarted my
PC and everything loaded perfectly. The ONLY thing that
was different was that a small icon appeared in the lower
left hand side of my toolbar but when I attempted to open
the icon it did nothing. So I opened up its properties
and the sections were grayed out but it appeared to me not
a significant icon. So I tried to delete it BUT it didn't
allow me. So I left it because I'd figure maybe it had
something to do with the update. Meanwhile, I went to
add/remove programs section and where it USED to
read, "Windows 2000 Professional SP 3" now read, "Windows
2000 Professional SP 4". So I opened a few programs just
to test everything out and everything appeared fine. So I
went ahead and started the NEXT update.
   The next thing I did was updated to IE 6.0 SP 1. This
process took about 1 hour too and at the end of the
updating process the screen also read, "loaded
successfully". So I restarted my PC and connected to the
internet SUCCESSFULLY. Oddly enough, when I restarted my
PC that little icon that appeared in my lower left hand
toolbar that I mentioned above was GONE but replaced with
and IE and Outlook Express icon. So I figured that
UNKNOWN icon was taken care of for me automatically by IE
I guess. Meanwhile, to check the IE version, I clicked on
Help>about Internet Explorer and it read IE 6.0.2800 SP
1. So I browsed a couple of pages to make sure everything
is working and so far so good. So I went to add/remove
programs section and it NOW read "Microsoft Internet
Explorer 6 SP 1". But STRANGELY enough while I was in
that section I noticed the "Windows 2000 Professional SP
4" was TOTALLY GONE. I scratched my head and restarted my
laptop and again the "Windows 2000 Professional SP 4" item
was STILL GONE in the add/remove programs section.
   So the question as I asked in the beginning is "Where
did my Windows 2000 Professional SP 4" item in the
add/remove programs disappear to and why? I guess I
should be thankful that both updates went without a glitch
THUS far but I'm concerned if the IE update had anything
to do with the disappearing of the Win2k Pro SP 4 item.
   Lastly, there is a "Winamp (remove only" item in the
add/removes programs section...maybe its name was
changed. Maybe it was that insignificant icon that
originally appeared in my lower left hand toolbar.
   I'm not computer savvy so any suggestions/advice please
be basic. Thank you all in advance. Rochelle

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