Re: Automatic and web based Windows Update Installs all fail...
From: Alan Illeman (illemann_at_surfbest.net)
Date: 07/29/04
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Date: Wed, 28 Jul 2004 21:47:50 -0400
"Chuck" <yadayada@blah.blah> wrote in message
news:RNydnQzN-IV9oZXcRVn-ug@comcast.com...
You seem rather knowledgeable, see if this helps:
"Administrators only" error message when you attempt to use the Windows
Update site
http://support.microsoft.com/default.aspx?scid=kb;en-us;316524&Product=wupd
--
Chuck
"Don Holmes" <don_holmes@minervaengineering.com> wrote in message
news:%23rrzXWOdEHA.2908@TK2MSFTNGP10.phx.gbl...
{Subject renamed to be more accurate}
I have a Gateway 600YGR running Win2K Pro Version 5.0 (build 2195: Service
Pack 4).
For roughly the last two or three months (it appears) the automatic (and
manual, web based) Windows Updates have been failing. I did notice one or
two that worked over the last few months but I believe they were drivers
only. When I run the web update from v4.windowsupdate.microsoft.com the
downloads work however the installations fail. The message on the resulting
"failed to install" webpage is "No Updates Were Installed" and there are no
error codes whatsoever. When I try to do the updates manually or one by one
they all return the error message that "You do not have permission to update
Windows 2000. Please contact your system administrator." I am the system
administrator and have even made myself a domain administrator to try to fix
this problem...
To the best of my knowledge and research there were no security
policies/authorities changed since this last worked. Using secpol.msc
(Local Policies-> User Rights Assignment) I verified that Administrators
(and even my own user account and local machine Administrator) had the
authority to:
Back up files and directories
Manage auditing and security log
Modify firmware environment values
Restore files and directories
Take ownership of files or other objects
It doesn't matter if I login as the Network Administrator, Local
Administrator, or Domain Administrator - same behavior...
I've completely removed the WUTemp directory and have forced recreation of
the WindowsUpdate\V4 directory as well. I do not have a firewall running on
the machine and the network firewall protects dozens of other machines on
which Windows Update works fine... Downloads of the update files are
received fine and security permissions on them are as expected (meaning I
have full control of them). I've turned off all real-time file protection
in Symantec AV just in case there was something strange there but still no
change...
I've search high and low for anything on Microsoft's site and the web in
general for ANYTHING on the message that "You do not have permission to
update Windows 2000" and while I have found a few for XP, I've found nothing
for Win2K. Just in case, I verified all of the dll registrations, MS root
certificate, etc as suggested there to no avail.
When I attempt to run the "repair Windows 2000" feature using the original
CD, (by clicking on the Install Windows 2000 link), I receive the infamous
message "You must be an administrator to run this application". Again, I'm
about as much of an Administrator (authority-wise) as one can be... Note
that when using the "Install Add-On Components" link from the Win2K Pro CD -
I can install/remove components using the Windows Components Wizard
apparently without any issues... (at least none that Windows complains about
where I can see it...)
I sure could use a fresh perspective on this one as it has stumped me
completely... I'll include excerpts from the WindowsUpdate.log file as well
as the iuhist.xml file below... At the bottom I include an excerpt from the
KB839645.log file (one that is failing and representative of all that are
failing) and it has references in it to Update.exe issuing an error code of
0xf004 and indicates something about failing to enable SE_SECURITY_PRIVILEGE
but for the life of me I can't tell why... Thoughts ...
Below is an excerpt of the WindowsUpdate.log file for this last attempt
via website:
2004-07-28 09:22:57 16:22:57 Success IUCTL Starting
2004-07-28 09:22:57 16:22:57 Success IUCTL Downloaded
iuident.cab from http://windowsupdate.microsoft.com/v4/ to C:\Program
Files\WindowsUpdate\V4
2004-07-28 09:22:57 16:22:57 Success IUCTL Current
iuengine.dll version: 5.4.3790.14
2004-07-28 09:22:57 16:22:57 Success IUCTL Current iuctl.dll
version: 5.4.3790.14
2004-07-28 09:22:57 16:22:57 Success IUENGINE Starting
2004-07-28 09:22:57 16:22:57 Success IUENGINE Determining
machine configuration
2004-07-28 09:22:57 16:22:57 Success IUENGINE Determining
machine configuration
2004-07-28 09:23:00 16:23:00 Success IUENGINE Querying software
update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp
2004-07-28 09:23:01 16:23:01 Success IUENGINE Querying software
update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp
2004-07-28 09:23:02 16:23:02 Success IUENGINE Querying software
update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp
2004-07-28 09:23:07 16:23:07 Success IUENGINE Querying software
update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp
2004-07-28 09:23:08 16:23:08 Success IUENGINE Determining
machine configuration
2004-07-28 09:23:09 16:23:09 Success IUENGINE Querying software
update catalog from
https://v4.windowsupdate.microsoft.com/consumerdrivers/getmanifest.asp
2004-07-28 09:23:51 16:23:51 Success IUENGINE Querying software
update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp
2004-07-28 09:23:52 16:23:52 Success IUENGINE Asynchronous
Download started
2004-07-28 09:23:52 16:23:52 Success IUENGINE Download
destination root folder is: C:\WUTemp
2004-07-28 09:23:59 16:23:59 Success IUENGINE Downloaded file
http://download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/Wind
ows2000-KB840315-x86-ENU-express_67a0bec57f33208902e15d3ae1968f9.exe
2004-07-28 09:23:59 16:23:59 Success IUENGINE Local path
C:\WUTemp\com_microsoft.840315_W2K_SP5_WinSE_95927_Express\Windows2000-KB840
315-x86-ENU-express.exe
2004-07-28 09:23:59 16:23:59 Success IUENGINE Downloaded file
http://download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/Wind
ows2000-KB842526-x86-ENU-express_2f310dd9e91121cb09b4de620d7ae33.EXE
...
2004-07-28 09:24:00 16:24:00 Success IUENGINE Local path
C:\WUTemp\com_microsoft.839645_W2K_SP5_WinSE_96133_Express\Windows2000-KB839
645-x86-ENU-express.exe
2004-07-28 09:24:01 16:24:01 Success IUENGINE See iuhist.xml
for details: Download finished
2004-07-28 09:24:01 16:24:01 Success IUENGINE Asynchronous
Install started
2004-07-28 09:24:01 16:24:01 Success IUENGINE Asynchronous
Install completed startup
2004-07-28 09:24:01 16:24:01 Success IUENGINE Installing
SOFTWARE item from publisher com_microsoft
2004-07-28 09:24:01 16:24:01 Success IUENGINE Installer Command
Type: EXE
...
2004-07-28 09:24:21 16:24:21 Error IUENGINE See iuhist.xml
for details: Install finished (Error 0x8007F004)
Below is an excerpt of the iuhist.xml file for this last attempt via
website:
<?xml version="1.0" ?>
- <items
xmlns="x-schema:http://schemas.windowsupdate.com/iu/resultschema.xml">
- <itemStatus xmlns="" timestamp="2004-07-28T09:24:21">
- <identity
itemID="win2k.windows2000.ver_platform_win32_nt.5.0.x86.en...2195.4.0.com_mi
crosoft.839645_w2k_sp5_winse_96133_express."
name="839645_W2K_SP5_WinSE_96133_Express">
<publisherName>com_microsoft</publisherName>
<language>en</language>
</identity>
- <description hidden="0">
- <descriptionText>
<title>Security Update for Windows 2000 (KB839645)</title>
<eula href="/msdownload/update/v3/static/eula/en/eula.htm" />
<details href="http://go.microsoft.com/fwlink/?LinkId=30585" />
</descriptionText>
</description>
- <platform name="ver_platform_win32_nt">
<processorArchitecture>x86</processorArchitecture>
<version major="5" minor="0" build="2195" servicePackMajor="4"
servicePackMinor="0" />
</platform>
<downloadStatus value="COMPLETE" />
<downloadPath>C:\WUTemp\com_microsoft.839645_W2K_SP5_WinSE_96133_Express
</downloadPath>
<client>IU_Site</client>
<installStatus value="FAILED" needsReboot="0" errorCode="-2146963452" />
</itemStatus>
- <itemStatus xmlns="" timestamp="2004-07-28T09:24:19">
- <identity
itemID="win2k.windows2000.ver_platform_win32_nt.5.0.x86.en...2195.4.0.com_mi
crosoft.directx_839643_w2k_9_0." name="DirectX_839643_W2K_9_0">
<publisherName>com_microsoft</publisherName>
<language>en</language>
</identity>
- <description hidden="0">
- <descriptionText>
<title>Security Update for DirectX 9.0 (KB839643)</title>
<eula href="/msdownload/update/v3/static/eula/en/eula.htm" />
<details href="http://go.microsoft.com/fwlink/?LinkId=27992" />
</descriptionText>
</description>
- <platform name="ver_platform_win32_nt">
<processorArchitecture>x86</processorArchitecture>
<version major="5" minor="0" build="2195" servicePackMajor="4"
servicePackMinor="0" />
</platform>
<downloadStatus value="COMPLETE" />
<downloadPath>C:\WUTemp\com_microsoft.DirectX_839643_W2K_9_0</downloadPa
th>
<client>IU_Site</client>
<installStatus value="FAILED" needsReboot="0" errorCode="-2146963452" />
Below is an excerpt of the KB839645.log file for this last attempt via
website:
0.170:
============================================================================
====
0.170: 2004/07/28 09:24:21.116 (local)
0.170: c:\2a9f1fb20ffb27eb1352e2\update\update.exe (version 5.4.15.0)
0.170: Failed To Enable SE_RESTORE_PRIVILEGE
0.170: Setup encountered an error: You do not have permission to update
Windows 2000.
Please contact your system administrator.
0.170: You do not have permission to update Windows 2000.
Please contact your system administrator.
0.170: Update.exe extended error code = 0xf004
--
Not much on Google for SE_RESTORE_PRIVILEGE
http://www.osronline.com/lists_archive/ntfsd/thread2032.html
Molly Brown of Microsoft
http://python.active-venture.com/lib/module--winreg.html
A call to LoadKey() fails if the calling process does not have
the SE_RESTORE_PRIVILEGE privilege. Note that privileges are
different than permissions - see the Win32 documentation for
more details.
http://www.talkaboutsoftware.com/group/microsoft.public.windowsxp.security_a
dmin/search.html?q=SE_RESTORE_PRIVILEGE&Submit.x=14&Submit.y=13
- Next message: Blanca Carbajal: "display problems after upgrading"
- Previous message: anonymous_at_discussions.microsoft.com: "Stop error on Win2k Server Sp4"
- In reply to: Chuck: "Re: Automatic and web based Windows Update Installs all fail..."
- Next in thread: Don Holmes: "Re: Automatic and web based Windows Update Installs all fail..."
- Reply: Don Holmes: "Re: Automatic and web based Windows Update Installs all fail..."
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