Cannot print from MS apps after patches installed

From: Dan Laird (anonymous_at_discussions.microsoft.com)
Date: 04/19/04

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    Date: Mon, 19 Apr 2004 13:21:49 -0700

    A couple months back after updating all PCs with all the
    latest patches using windows update, we had a problem with
    all print jobs defaulting to A3 paper type. The fix to
    that problem was to uninstall patches until it worked.
    There did not seem to be one single patch that caused the
    mayhem, but to be honest I wasn't closely keeping track so
    that could be inaccurate.
     
    We installed Software Update Service (SUS) from Microsoft
    on one of our servers to deploy service packs and patches
    remotely to each of the workstations in the domain. After
    the fiasco we had with our network being affected by what
    we believe to be transmissions from Gastro, we are
    attempting to scan all PCs and apply the necessary fixes
    to patch the security holes. This is taking forever to
    complete, so I found SUS and implemented it under the DNS
    policies.
     
    The software has done what it is supposed to do, but now
    we have printing problems from MS applications - Word,
    Excel, Outlook, and IE. If you print from Excel and the
    cells are bordered, you get blank cells. If you print from
    Word and have bullets, they are the only thing that
    prints. I applied Office XP SP 3 to one of the PCs but it
    still occurs. One difference I recall is when this
    occurred before, you could print as Administrator but not
    as the user - now it doesn't matter, it doesn't work
    either way.
     
    If you have come across this before, let me know. If you
    have any ideas of anything else I can do, I would
    appreciate any input you would have in the matter. If not,
    I will probably have to call Microsoft.

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