Re: Need details from users having problems with KB835732

From: Lance Hill (lltbhill_at_linkearth.net)
Date: 04/16/04 

Date: Fri, 16 Apr 2004 13:04:45 -0700

Scott wrote:
> Regarding the issues you are facing on installing KB835732 for Window
> 2000. Please be specific and post in this newgroup under this
> message.
>
> Looking for the following information:
>
> 1. Hardware details: manufacturer & model number of the machine on
> which you are experiencing this.

Dell Optiplex GX110

> 2. Any other special hardware installed on this machine

None

> 3. OS details: Are you seeing this on Professional/Server/Advanced
> Server, which language is your OS, what is latest service pack
> installed on this machine prior to installing 835732.

Win2K Pro SP4, English, current with all critical updates except 835732.

> 4. What other updates are installed on this machine?

All recommended updates except Journal Viewer.

> 5. Method of update: How did you install 835732, from windowsupdate
> website or by downloading the package from technet?

Windows update.

> 6. Any special services configured on these machines: eg Internet
> Connection Sharing or IIS or Routing and Remote Access.

Novell Client 4.83 SP1

> 7. Which process is taking more CPU?

None, my problem is "Unknown TCPIP Error" in IE6 & OE6

> 8. Any errors in event viewer?

Application Log:

The description for Event ID ( 2001 ) in Source ( rasctrs ) cannot be found.
The local computer may not have the necessary registry information or
message DLL files to display messages from a remote computer. The following
information is part of the event: The event log file is corrupt..

followed by:

The description for Event ID ( 1000 ) in Source ( Microsoft Internet
Explorer ) cannot be found. The local computer may not have the necessary
registry information or message DLL files to display messages from a remote
computer. The following information is part of the event: iexplore.exe,
6.0.2800.1106, ntdll.dll, 5.0.2195.6899, 00008216.

Or

Windows cannot unload your registry file. If you have a roaming profile,
your settings are not replicated. Contact your administrator.

DETAIL - Access is denied. , Build number ((2195)).

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