Re: Disconnections with TSAC
- From: "-=D@n=-" <getbent@xxxxxxxx>
- Date: Wed, 2 Nov 2005 09:58:18 -0000
Vera Noest [MVP] wrote:
> I think that you have searched for the wrong KB number!
Hi Vera. D'oh! I can now confirm that 893066 is not installed on this
server.
>
> KB898060 only describes the issue with the Security Patch MS05-019.
> The Security patch itself is described in KB 893066, and that's the
> entry that you should search for to see if you did install it.
>
> If users are disconnected in the middle of an active sessions, then
> the EnableKeepAlive setting is probably not going to help you.
> But you could try to increase the TcpMaxDataRetransmissions
> setting.
Right. I have had the TcpMaxDataRetransmissions set to 10 for the last week
or so, following recommendations from that
http://terminal.servebeer.com/php/flaky_connections.php
site. I have not rebooted since making any of these changes though, so I
might schedule a reboot for tonight.
> This problem can have many causes: unstable network, poor
> connection, or just a faulty or failing router. You might want to
> use "ping" to see if things are failing or "traceroute" to see
> where the packets are being dropped.
Ok, I ran a tracert from the client site to here:
Tracing route to xxx.co.uk [xxx.xxx.xxx.xxx]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms xxx.xx.x.x
2 29 ms 26 ms 29 ms claranet1-hg1.ilford.broadband.bt.net
[217.41.128.72]
3 31 ms 29 ms 29 ms 217.41.128.1
4 29 ms 29 ms 29 ms 217.41.128.106
5 32 ms 29 ms 29 ms t40-dr1-ge-0-3-7.router.uk.clara.net
[195.8.68.235]
6 31 ms 32 ms 32 ms t40-dr2-ge-0-2.router.uk.clara.net
[195.8.86.130]
7 34 ms 35 ms 32 ms t40-cr2-ge.router.uk.clara.net [195.8.86.89]
8 30 ms 32 ms 29 ms t40-br2-ge-7-1.router.uk.clara.net
[195.8.86.145]
9 32 ms 30 ms 29 ms 195.66.224.185
10 32 ms 32 ms 32 ms Intechnology.demarc.cogentco.com
[130.117.19.130]
11 * * * Request timed out.
12 50 ms 47 ms 47 ms xxx.x.x.xx
Trace complete.
I checked with our networking guy, who says this is ok and that the Request
timed out in hop11 is our PIX not allowing the tracert traffic through.
>
> Check here for info:
> How to make your intermittent or flaky terminal services connection
> a little more stable
> http://terminal.servebeer.com/php/flaky_connections.php
>
I've now tried everything on that site :(
I've temporarily set the client up with icons on their desktops to use the
normal RDP client, to see how they get on. I will also schedule a reboot for
tonight on the Terminal Server.
Thanks for your help Vera, I'll post back any results.
I wonder if there's any mileage in sticking a trial version of Citrix on the
TS? I know I'll have to completely redo the web-page.....Hmm....
.
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