Re: Disconnections with TSAC

I think that you have searched for the wrong KB number!

KB898060 only describes the issue with the Security Patch MS05-019.
The Security patch itself is described in KB 893066, and that's the
entry that you should search for to see if you did install it.

If users are disconnected in the middle of an active sessions, then
the EnableKeepAlive setting is probably not going to help you.
But you could try to increase the TcpMaxDataRetransmissions
setting.
This problem can have many causes: unstable network, poor
connection, or just a faulty or failing router. You might want to
use "ping" to see if things are failing or "traceroute" to see
where the packets are being dropped.

Check here for info:
How to make your intermittent or flaky terminal services connection
a little more stable
http://terminal.servebeer.com/php/flaky_connections.php

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

"-=D@n=-" <getbent@xxxxxxxx> wrote on 31 okt 2005 in
microsoft.public.win2000.termserv.clients:

> Hi all
>
> I'm having a problem with a couple of sites that use my product
> over the internet using the web-embedded RDP client
> (5,2,3790,0). I currently have five client sites, totalling
> about 30 concurrent users connecting to a site on IIS. The
> control is then embedded into this site, which connects to TS on
> the same machine.
>
> They are getting disconnected at random times throughout the
> day, and not just when the client is idle. This is the error
> that pops up on the screen:
> http://putfile.com/pic.php?pic=10/27910281476.jpg&s=x10 . Like I
> say, they can be in the middle of working when this happens. All
> the workstations are brand-new XP Pro SP2. Both clients are
> using different ISP's.
>
> There are no corresponding error messages in the Event Log.
>
> These are the settings on my TS:
> http://putfile.com/pic.php?pic=10/30310441899.jpg&s=x11 and I'm
> using 'Medium' encryption in the RDP Properties.
>
> I applied the KeepAliveEnable registry entry about a week
> ago(http://putfile.com/pic.php?pic=10/30310464262.jpg&s=x11 ),
> but not been able to reboot yet. Does anyone know if this entry
> needs a reboot?
>
> Vera kindly pointed me to a possibly dodgy MS Patch
> (http://support.microsoft.com/?kbid=898060) but this patch
> doesn't appear to be installed on the TS (It doesn't appear with
> the other patches in Add/Remove Programs, and there's no
> c:\winnt\$NtUninstallQ898060$).
>
> Understandably, these clients are getting a bit frustrated with
> this. If anyone has any suggestions, I would appreciate
> anything! (Except telling me to use Citrix!)
>
> Thanks
.

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